Batteries Plus in
North Springfield (VA)

Very disappointed with the Battery Plus location in Springfield, VA. The store did not open on time, and there were four customers (including myself) waiting outside well past the posted opening hours. No explanation, no update, and no respect for customers’ time. Extremely unprofessional. If you value punctuality and good service, I suggest looking elsewhere.

My boyfriend has had a complete NIGHTMARE of an experience at this location yesterday. I had to drive to him, and jump start his car, after Batteries Plus not only left him stranded at their store, but threatened to have him arrested by the police when Amed (Batteries Plus manager) said that he was calling corperate, because they would not honor the warranty for a $400 battery, that was already approved for replacement. Apparently, Mo heard that another Batteries Plus manger had approved the warranty replacement, and he refused to allow it - insisting that my boyfriend pay the BMW dealership to test the alternator and then bring it back. The car was dead, and would not start. How was he supposed to do that? Apparently calling the customer support service number will result in the local franchise calling the cops on you to have you arrested for trespassing, because this location will not allow themselves to be held accountable.

Do not get your phone repaired here. Unfortunately, my insurance provider sent me here to have my iPhone display replaced. I was initially given an off-brand screen, which looked horrendous, lagged, and randomly shut off. After complaining, I was told that a new, genuine Apple part had been ordered and would be installed. That turned out to be far from the truth. My phone continued to display a warning that the display was an unknown part, indicating either it wasn’t a genuine Apple display or it was installed incorrectly. It was both. I ended up going back to my insurance provider and explained the issue. They finally redirected me to an Apple Genius Bar, where Apple technicians did confirmed that the screen was not an Apple genuine part and that the display was sticking out and not installed properly. Please save yourself the trouble and do not get your phone repaired here.

I purchased a battery from Batteries Plus located on Eisenhower in Springfield. After installing the battery in my truck, I began to notice irregular performance. Despite using the battery regularly, it failed much sooner than expected. When the battery stopped working, I returned to the store to have it checked. The employee who assisted me, named Omar, tested the battery and found that it was only producing 6 volts. The battery was still under warranty period, but the store refused to honor it. Omar explained that according to their policy, the battery must still read 12 volts in order to qualify for a replacement. This reasoning did not make sense to me, because a failing battery by definition will not hold a full charge. It felt as though I had been sold a defective battery from the beginning, and the store chose to avoid responsibility by using a technicality. The employee’s attitude was unfriendly, and the experience left me feeling disappointed and frustrated. I do not recommend this store to anyone. In my opinion, the staff does not honor their warranties and may look for loopholes to avoid helping customers. If you are going to spend good money on a battery, I strongly suggest choosing a larger or more reputable store that will stand by its products and provide better customer service. ——————————————————————- I am writing this as a follow-up to my original review above of Batteries Plus on Eisenhower in Springfield. After I posted my concerns above, someone from the company responded and provided an email address and phone number, stating they would assist with the issue. I appreciated the gesture and reached out twice through the contact information they provided. However, I have not received any response. No one has followed up, and there has been no communication since my initial outreach. At this point, it feels as though the public reply was intended only to address the review rather than to resolve the problem. I am still open to a solution, but I do not want to return to the store and repeat the same experience. I ask that someone who is truly able to help at least reply to my email. Thank you.

This batteries plus had the auto battery in stock I was looking for. The service person was very knowledgeble and was able to help me pick the correct battery, with options. Will continue to support this BatteriesPlus store and refer friends and family.

They did not match up to what their website said was available in the store. I purchased specifically at this store because the website showed both items were available. Even though the store was 40 minutes away and not the closest to me, I paid since it had both items. I drove the 40 minutes each way, only to find one item was unavailable. Even though the employee was very friendly, I was offered no discount, no credit, nothing for my troubles. It was not a good experience.

I came into the store to buy a replacement battery for my FIOS internet box, and I was instantly greeted and assisted. The person at the desk immediately knew which battery I needed and got it for me quickly. The whole experience was smooth and pleasant. Great customer service!

Called the store to make sure they had the item in stock. Placed the order online. Picked it up in store. Package had no product number listed. Got it home, opened package, and it was wrong. They want me to come in to pick up the correct one they should have given to me in the first place. It's an hour round trip. They should ship the correct one to me since someone in the store did not give me what I ordered. Do your job right next time.

I was in a pinch to get a key for my Honda accord, lost my extra key and didn't want to be without an extra. Went to batteries plus for a duplicate I was shocked they had it right in the store, didn't have to wait, and it was way cheaper than the dealer.

If you know what you want and check online for availability before arriving at the store, you can't go wrong. I've had a few experiences where I needed customer assistance in the store and left without a satisfactory answer. However, you can't beat the selection of batteries and some of the staff are extremely helpful.

If I had a chance to give this place a zero I would. The customer service here was the poorest I have ever experienced anywhere. Zuhair the store manager barely gave me the time of day after I tried to explain to them my situation and the help I needed. Wouldn’t even accept the information I had. I would not recommend anyone to come to this location and instead to to the one in the Alexandria location if you are in need to go to this store. Never coming here again

Omar provided a great experience, absolutely driving my decision to visit this location in the future. I went for service to my Samsung phone. I was provided a very honest assessment of the problem without the push to sell me something I didn't need. I greatly appreciated Omar's initial welcome, honest assessment, and future recommendations. I will certainly be back for any future phone or battery needs!

I went here to order a new car fob and have it programmed. Omar and his dad were very polite and helpful. Apparently the first fob was defective and they were unable to program it, so after I went back the second time they were very quick and even gave me a small discount for my troubles. Plus they cost about half as much as what the dealership would have charged me. I would definitely go back to them!

I went today to exchange some light bulbs. Thankfully I had the receipt but it was from 7 1/2 months ago! I don’t like shopping, and I avoid buying things and taking things back. They were able to take 2 sets back & replace them with the correct bulbs !! Finally, my outside lights are working again!

I ordered a motorcycle battery online and picked it up at the Springfield #766 store. The proprietor not only ensured my battery was fully charged and in good condition, he also ensure I received my military discount. It was a pleasant surprise. I don’t know about all Batteries Plus stores, but I highly recommend this one.

We needed the batteries replaced in two Iphones, and the fellow at Batteries Plus Bulbs in Springfield was so helpful and made sure they had the batteries in stock, saw that one phone badly needed a new screen protector, told us when the phones would be ready... and got them done for us! Have always had a good experience at Batteries Plus!

Don't give them your car key fob, unless you want to risk a charge. 1st visit for a car battery was fine. 2nd visit was poor. I asked for a replacement battery for a car fob. The clerk took my fob, walked to the back for about a minute, and came back with the battery installed. I then said I needed another battery for the 2nd fob, not with me. He said they come in packs of 2, so I assumed that is what I would be charged. My car battery was installed for free, on my 1st visit. Surprise! He charged $11 for an installed battery, plus $9 for 2 extra batteries. I never asked for an install. I'll never go back, given that he didn't offer to correct the situation. I suggested the company train employees to ask before they do a service that wasn't specifically requested. I now have an unwanted 3rd battery due to their type of customer service. I'm not sure it was not accidental.

Great store, good prices, great service. Some services are :Does battery replacement for computers, fixes lamps, has doorbell supplies with camera, good regular battery prices. Has really cool battery light switches that can go indoors or out. They light up a good amount of space. Putting one in utility room where more lighting is needed, one by front outside door, one on balcony.

My order was ready in about 30 minutes. The cashier was quick to retrieve it and very friendly. Additionally, this store was the only place I could find where I could order two LED ballast bypass bulbs instead of a pack of 10 and at a good cost. There's nothing more you could ask for. I'm a first-time customer and I fully intend to return and recommend you to others.

I got what I needed quickly and at a good price. The customer service rep first advised me to make the purchase on line in ordered to get the offered discount; then he met me at the curb and gave me my purchased battery. Very courteous and very helpful!

Found battery I needed for a riding lawn mower online at great price and close by store location for pickup. Store rep called right away to let me know date for pickup. Good customer service, pick up was a breeze.

Extremely fast and friendly service. Price was also extremely competitive. A+ experience all around! I went in a for a battery replacement after my car died earlier in the evening. With 1 hour until closing, the salesperson didn't hesitate to answer my questions on the phone and was ready to install when I arrived with my vehicle. Highly recommend!

Called up asking if they had Verizon Fios battery replacements. The gentleman said they had them in them in stock. Went to pick it up and I told him I was missing the 2-wire pigtail cable. He went to the back and got one for me. He did not charge me for that. I showed him pictures of the box the battery goes into. He helped me figure out is was going to work. He set the battery and cable all up and I was ready to go. I also bought a flash light which he proved a 10% off of. The gentleman was super friendly and helping and next time I need a battery this will be the first place I go.

They did awesome job repairing my cell phone. I was told by others that I needed to buy another. But they told me that all I needed was a new battery. They were right! They replaced my battery and saved me hundreds of dollars! I'm so greatful. Thank you guys for doing a wonderful job! My phone is like new ☺️

Bought a car battery. Did some research and found their prices to be competitive with Autozone, plus there was a 10% coupon and they confirmed over the phone they could help with the install...Autozone said they couldn't be sure unless I came to the store. The owner Zuhair was there, had my battery ready to go and installed it for me. Very helpful and very nice!

I needed a replacement battery to get my Verizon internet back on. Called around the area and found this store carrying the battery I needed. When I went to the store, a lady whom I assume was the manager, greeted me and asked what I was looking for. She saw the battery and knew what it was for. She was warm, friendly, and very efficient. I mentioned about not being able to use the 10% discount online, she gave me the discount anyway. The gentleman at the cashier was very nice also. This is the type of business that I will go back to. They made me feel welcomed and helped me find what I needed.

DO NOT GO TO THIS STORE--find another one -- according to their manager "there are batteries+bulbs everywhere", and I would recommend you not choose this one. I went in to have my phone fixed - there was a line out the door and they were not trying to even talk to folks and explain their situation or request folks to return. They were replacing batteries on a guys watch, and after the store insisted it was fixed, he had to go back and help them do it because they somehow didn't realize there were multiple batteries and they had only replaced one of them. Additionally there was a man there with his daughter and it took them 40 min to get to him just to check him out for a battery. I went to have my phone screen replaced. I got home and the button was loose, but I was getting on a plane to travel for work the next day and couldn't do much about it. The next morning i tried to put a tempered glass screen on it and the touch screen wouldn't work with it--I quickly found that when there was moisture in the air or sweat on my hands it also wasn't going to work. I knew i had to go back in but I wasn't going to have a day off for weeks so i figured I'd suck it up until I could get back to the store rather than pay someone somewhere else another $100 repair. By the time i was back in town a crack had formed on the top of the screen. I was told by the manager that they would not honor the warranty because of the crack - the crack that's there because the phone screen was faulty and i couldn't use a tempered glass cover to protect it. He explained that he's the one that could waive this, but that he didn't believe my story and "I could have called or gone to any batteries + bulbs earlier before it cracked again if i was telling the truth." I work 120 hours a week--the phone has been infuriating in it's screen malfunctions since I got it fixed but i specifically waited because of this warranty. I didn't know I could go to any store, and I wasn't in the DC area. My phone cracked the first time because i was tackled by an excited dog in a vet parking lot who broke his leash. I usually keep tempered glass on my screen because i have two big dogs and things fall and break. Being treated like a liar and with the lack of human understanding by the management and staff of this store was appalling. That's on top of the fact that they do terrible work.