This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent feedback for Redman Fleet Service Inc in Arlington, VA, sentiment is mixed-to-negative (45/100). Themes: customer service and staff professionalism are polarized—some praise calm, helpful counter staff, others report rude treatment and communication issues. Pricing draws complaints of high impound fees, though a few found costs reasonable and processes clear. Wait times aren’t a major issue in reviews. No solid info on parts inventory, yard organization, or ease of finding parts. Overall: adequate for police tows, but expect possible sticker shock and inconsistent demeanor.
Address:
4000 S Four Mile Run Dr, Arlington, VA, United States
Hey. Read this!! I owed $1195.00 in tickets. In their wall, it says: "The police had your car towed, not Redmans." Don't get mad at Redmans, my experience with them was nice. They said just get the tickets paid. The supervisor was also not rude. David Faust was very nice. Will at the front counter is nice. They didn't make it worst, they were neutral, but nice. Calm. Im a nurse and a minister and I use my car to help and deliver food to the people. These people at Redmans were nice and kind. They were just doing their job.
Rude and unprofessional for no reason. If you need assistance stay then heck away. They have contracts with the county so their entitlement goes way too far. It’s pathetic
I never thought I’d give a 5-star review to a towing company, but these guys simply did everything right. My registration was way expired, so the police spotted my car on the street, gave me a ticket, and called for a tow. The truck showed up early and towed it smoothly before I even woke up.
When I went to pick it up I met Will - calm, friendly, chill dude… explained everything clearly. He showed me pictures, walked me through my options, and offered a helpful solution. I felt some empathy and treated me like a person - something you don’t often get with towing companies…
I had to go to the DMV next door to get a permit, came back an hour later, paid $175, and got my car back in the same shape... For something that had to happen, it really wasn’t a bad experience at all.
Thank you, Will. Keep being a kind and decent human… especially in a tough job like this where people, softly speaking, aren’t always kind to someone who towed their car.
If I could do 0 stars I would. Two weeks ago, I had the pleasure (note the sarcasm) of my car being towed to Redman Fleet Service Inc., 4000 S Four Mile Run Dr, Arlington, VA 22206. When I showed up the next day to retrieve my belongings, I was greeted, if you can call it that, by a delightfully unprofessional desk clerk. A Caucasian male, somewhere in the 30-40 age range, who seemed deeply offended by my mere existence.
Now, I get it life is tough, jobs can suck, and sometimes people just aren’t thrilled to be at work. But is basic courtesy too much to ask? I was polite, yet this guy acted like I was personally ruining his day just by standing there. After an accident (which was not my fault, mind you), the last thing I needed was attitude from someone whose only job was to open the door and assist customers. Even my insurance agent commented on how horrendous their customer service was.
So if you ever find yourself needing their "services," brace yourself because professionalism is clearly not part of their business model.
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