What clients say about Art's Trucks & Equipment in McAllen (TX)
Edger, was super Manger or owner very friendly. Place clean, work was quick, and I was advised as to what was going on. Offered water coffee.
I would recommend and I would come back for sure.
I have purchased 2 dump trucks from Raul. The first was 3 years ago and the second was 1 year ago. Both trucks have performed flawlessly. Tires, oil changes, just regular service things. They definitely know how to build a dump truck !! I plan on buying one more next year. Don't hesitate to trust this company both of my trucks have delivered thousands of tons of materials with no issues !!
We purchased a 2010 Auto Car Expeditor Grapple Truck back on December 2022. We bought from this company because we had seen all the great reviews. A big red flag for us should had been when we had received a Toll invoice from Harris County Attorney for a invoice from January 18, 2023 on a drive out tag (this company was driving our truck for an additional charge). When I called about this invoice I was made aware our company was on the drive out tag which was placed on a Jeep and riding around on this tag. I called Art's Truck & Equipment and made them aware we were not paying for this and why was this on another vehicle riding around.
Jump forward till today with this Grapple Truck we had bought in 2022 received in 2023 has been in the shop more than on the road due to everything messing up on it including wiring. I would not recommend buying a truck from this company. A truck being repaired every now and then is expected but not all the time. This truck wasn't throughly went thru at all. Dishonest company, I do not see how they have good reviews. We will not be buying again from here.
We had Art's Trucks build us a 4000 gallon water truck for our VFD. After delivery of the truck it met and exceeded our expectations. This truck is gonna be a great asset to our VFD.
Thanks to all the folks at Art's!!
We purchased a Truck from Art's recently sight unseen. This is a great company to work with! Salesman did everything he commited to do, and the truck was in tip top shape when it was delivered. I would highly recommend them!
I had a great experience dealing with Raul at Arts Trucks and Equipment. The quality of workmanship on my water truck was top notch. Very professional!
I could not ask for better customer service rahu was there from beginning to end and made it very simple I had to travel six and a half hours to buy a truck once I got there the paperwork was processed and I was out the door within 30 minutes. What I found most impressive., was communication . Thank you!
I am the Service Coordinator for a Crane and Equipment company in Las Vegas. We have a bucket truck rented to a customer in McAllen, TX. When this unit had an issue Art's made the 3rd party pickup/delivery easy and timely. Manuel ( service manager ) made the repair and service reports W/ pics accurate and detailed. I have not had an out of state assist this good. Thank you very much to the Art's team.
Truly enjoy working with Raul and his team. This is the second truck we purchase from him and we will definitely be looking at buying more in the future. Both trucks were built by them and have been extremely well to us. Ask for Raul, he is the man!
La compañía para la que trabajamos compro un camión dump international 2016 con la jaula nueva y ya hace un mes y todavía no lo podemos trabajar porque isieron muy mal trabajo de soldadura la tail gate no se queda cerrada y ya se ke cambio asta el cilindro y todavía no trabaja bien definitivamente muy mal trabajo
Bought a bucket truck from them said it had inflame done on it.Within a month had to spend close to $15,000.00 in repairs to motor.Stay away from this place very dishonest.
I bought two large air compressors from them. One was for parts only and one was supposed to be in good working order. I'm not local so I was not able to check them out in person, I asked Raul several times if the good one worked correctly and made air. He assured me that it did.
I asked for a video of it running and making air that he sent me after a couple of days. It was hard to tell in the video how much air it put out and the video was short.
Once they were delivered I found that the "good one" was missing all the air controls including the minimum pressure valve, regulator, blow down valve, and the air silencer. It took me all of 30 seconds to see that.
The run/start switch had no affect because of the missing parts and the way it was plumbed in. (it is supposed to make 100 CFM at 100 psi. It make 30psi and probably around 25 CFM)
It had an electric short that only allowed it to run for around 60 seconds. ( probably why the video was so short)
The bearings on the screw compressor sound like a can full of rocks.( Probably because it needs 85 psi to get the oil saturated air to the screw via the scavenge line) and they were running it at 30 psi.
I called to complain and trying to explain it to Raul was like talking to a 5 year old. He actually asked me if I would be interested in more in the future?
I suppose it's my fault for buying it sight unseen. First and last time I make that mistake.
The point is, they are either bold-faced Liars, or the service department is absolutely incompetent and has no clue how machinery works. I would not buy anything from them again under any circumstance.
If I was closer I would dump it on their front doorstep.
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