What clients say about Downtown Express 83 in McAllen (TX)
New Customer/Ex customer on the same day I don’t like how you schedule an appointment and it’s been an hour and I’ve been waiting in the lobby and my vehicle still hasn’t been serviced for oil change and rotation I don’t know if they had a busy day or something came up in the vehicles that were getting serviced but for different dealership I’ve been to I’ve would been out of there morale of the story is if you schedule an appointment for a time then your vehicle should be going in at that time or at least 30 mins after it’s no different then going to some mom and pa shop for a walk in or even doing it your self I can do my oil change in 30 mins only reason I don’t is cause I want records for the vehicle! By the way pricing is 129 for trucks v-8 I waited 1hour and 30 mins with one vehicle in front of me by the time I left if I stayed with that one vehicle in front of me 2 . 30 hours maybe before they started and mine so 3.30 maybe 4 hours before I get my vehicle out for a appointment is crazy to me my time is precious and I got things to do ….plus it looks like a bunch of young men that they have a little Experience Granted, a couple old heads My suggestion look for a different place for service ….
I cannot say enough good things about this place! I dropped my car off just for an oil change and said I needed my car back that day. They also noticed that my breaks needed to be replaced and reached out to ask if I wanted to add on that service. Not only did they change the oil and the break pads, they even stayed open a little bit later to make sure I had my car back at the end of the day. I would definitely come here again.
❌️1: It took more than 1 1/2 hours for an oil change
❌️2: Mechanic didnt reset oil life
❌️3 : Appointment at 7:30 am wasn't real they start working at 8:00 am
✅️4: The only good thing Costumer service
I'm not going back ,they took two hours to change oil,not a reason just im sorry , I know, beautiful employees but not together, I think two hours to change oil is to long ,on a Monday morning at 8:00,just for you Y'all to know
I had an amazing experience at Downtown Express 83. I want to personally thank Lupito Mireles for his excellent customer service. He kept me up to date with services my truck was getting done. Customer service is key, and Lupito is a prime example of that. You deserve to be recognized, thank you!
I went in needing some services for my truck, and this old lady helped me out if you can even call it that. Lady had no ambition at all was no help at all either and just gave me plain attitude whenever i ask about my warranties. Did not even ask for my # or anything just took my keys and that’s it. What a joke.
The best customer service better than the main service center at Clark Chevrolet. Sergio was outstanding helping navigate my options when it comes to prompt efficient service. Everyone is so attentive and professional! Thank you for all you do and I recommend it 100%
My service advisor, Sergio Navarro , is always extremely professional and courteous. He makes sure that my truck is serviced and that I leave a satisfied customer.
So thankful for the staff here. They always go above and beyond with great customer service. Everyone is so professional and works well as a team. I’ve had the pleasure of speaking directly with Michael, Lolly, Amy, and Lupe each of them left a lasting impression!
Had an appointment set, came in and waited for more than 10min. Not one person acknowledged me or even greeted me. They were all over the place walking around with only 3 customers in the building. Even a customer that had been helped already asked me if they still hadn’t helped me. Poor customer service.
Dropped off for an oil change. Then they call me to tell me I need a cabin filter and air filter. I said yes, when I came back to pick up my truck they charged me almost $130 just to replace the cabin air filter and air filter.. For a simple job, these people are thieves. If they would have told me how much it was going to be I could’ve done it myself. For under $40. Don’t go here. Save yourself a headache.
This place is excellent!!! I really recommend taking tour car to the Tech Chris! He is really nice and he shows that he cares about their customers by giving suggestions on what your car needs! Tech Chris explains everything well when things are unclear for you! 10/10
Express should not be in the name.
Made appointment. I arrived on time. The truck was taken in 1 hour later. I told advisor and manager to not rotate tires, not check pressures, nor open up engine air filter.
I was watching outside the bay door and stopped the tech after he had started each of these tasks.
Tech said that nobody told him otherwise.
At one point, the Tech was absent from the bay for 15 mins.
A simple oil and filter change was completed 1 hour 45 minutes after my appointment time... 45 minutes after the work was started.
Nothing express about this service.
Our brand new 2024 Chevy Silverado 1500 was towed in for drained battery a few months ago. Downtown Express couldn’t do anything about the battery. Truck was sent back to dealership service and battery was deemed defective and replaced. A few weeks ago I contacted Downtown Express about scheduling on oil change and I was told that the oil had already been changed.???? They couldn’t do a simple battery replacement so they changed the oil instead without our authorization!! No common sense.
Service is great and the wait wasn't bad at all considering the service performed differently from one vehicle to another.
I get my vehicle serviced there every time I come to Texas for the winter before I head back north to Michigan.
I got a call that my truck was due for an oil change. I asked how much it would come out to. The girl said about $79. I scheduled the appointment and took my truck for the oil change. When I picked up my truck they charged me $123. I told the girl that they told me it was $79. She smiled and said no, it’s $123. It told her somebody lied about the price. I asked for a coupon. With a smile again she said no. They lost a loyal customer who had done business with them for many years. I will no longer go with them. People, SUPPORT SMALL BUSINESSES. I already found one to do the next oil change.
Bought my truck in July 2022, had a retrofit for parking sensors due to part shortages, which I understand, they told me it’ll be available in about 3 months from day of purchase which wasn’t true, was barely contacted 15 months later. The upsetting part was that after taking some time off from work to take it in for that recall and waiting 3 hrs for 2 simple screws they tell me that the sensor that was to be installed came in damaged. You would think before disassembling my truck they would have inspected the sensor. So their response was we will have to order another sensor and have you come again whenever it gets here. Very unprofessional service.
Had my 2013 Malibu serviced. Did a great job. New post: Took my 2019 Equinox for oil change and service of 2 different services required at 30,000 miles. Always very courteous and prompt. 5/19/23
Kudos to Rick and the rest of the Clark Chevrolet staff.
I don't mind driving 60 miles just to be treated with courtesy and respect. Not to mention the top quality service they provide to my car.
Great place to get a tune up on your vehicle. No appointments needed. Wait time was minimal. Once the got to mine service was fast and employees were very friendly. Will be coming here again.
My service advisor, Rick Rios, is always extremely professional and courteous. He makes sure that my truck is serviced and that I leave a satisfied customer. It's great to have people like him working at a very dependable place to take our vehicles.
Today was probably the 3rd or 4th time going to this location for my truck services. I am very happy with the attention. Lady called a day before to confirm my appointment, i showed up this morning and in less that 1 hour i was out (same as any other time). Highly recommended, thanks to my advisor!
Schedule oil change appointment through the Chevrolet App for 9am. However, other vehicles were being serviced before my vehicle even after I arrived on time for appointment. After more then 1 hour, the vehicle was placed in another line but still did not get serviced. I ask for the keys kindly and left to get the vehicle service elsewhere. I would not recommend this place to get your car serviced even if you have an appointment.
In defense to GM, I had my car serviced in KCMO Van Autoplex while traveling and the car was serviced within an hour.
The experience started off great. Friendly customer service, they took care of an update, and they got it done in good time. When I paid it was more than any other place I have been too. I was ok with it because of the 3 reasons listed above. I was given the option of them changing my filters but I refused because it was wayyyy over priced and I can do it myself. BUT THEN, the glove compartment and bottom of the door (on the inside) were left with blue finger prints all over. Then when I changed the filter I noticed that my fluids weren't topped off. For the price I paid, I expected that to be done but I called and asked and was told that they only check the windshield washer fluid. Not sure if I'll be going back to this place.
New client who will NOT return. Poor diagnosis of my truck. Problem was still occurring after. They just decided to work on the faster issue to make a quick buck and get the truck out rather than address the more complex problem i had. The assistant manager, is not an assistant, should be fired. The workers there in the garage do NOT take care of your vehicle, and you will likely be leaving with more problems than what you started with. Overall an unpleasant experience.
This morning I posted a review about the advertisement of there oil change special this morning. Ms. Tina Quintanilla came out to speak with me in regards of my service. She was very nice, and polite. I really appreciate her concern for my service at Downtown Express. Thanks for rectifying the situation.
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