Ector County VSF in
Odessa (TX)

Love these guys I buy 20-30 cars a year from them.. people can't afford cars being impounded I will buy them all year long .. thank you for the help moving the vehicles

Very nice people at the front and the process was very quick and easy! Only thing I would say is that I did not get an email with a notice and had to get the address from my apartment office.

My apartment complex gave us almost no warning before towing our vehicle that had one single flat tire. And the “warning sticker” was not placed on the vehicle until less than 24 hours before it was towed. Our notification was by email, not directed to us directly but to the entire complex and we were given a 3 hour window (during working hours where our email was not checked and got lost in spam) to respond before they moved through with towing. Seems a bit unfair and an invalid way to notify someone. On top of that, when we arrived to pick up the vehicle, we were told “it’s on a flat, but we will pull it out for you so you can change the tire” and then proceeded to place the vehicle off the road at a slant in the gravel where we literally could not get the truck up on gravel and they refused to move it again so we could change our tire. This made it even longer we were sitting and lingering around waiting for someone to come help us.

I parked my car where I shouldn't have and it was towed. I didn't know. What I can't understand is the exaggerated and intimidating mistreatment of such a bitter person who works with the public. I never imagined a person could be so unhappy. If there were a score less than 1, I don't think they would deserve it. We all deserve respect. So much racism and rudeness from this company wasn't necessary. I don't know the name of the rude person who served us, but it was a man with a cane. I'm still shocked by the cruel treatment.

My elderly father was in my running car with a handicapped sticker displayed on the dash at dollar general. He got out to remind me to get paint, and the tow driver towed my running car WITH MY PUPPY IN IT.... in less than a minute, and took it all the way to midland.......at 1030 at night (empty parking lot). Total scam. Please sue them at every chance

I’m a 67 years senior. This guys illegally tow my truck from a parking lot arguing that I was in a fire lane. I was not and they did not provide me with any evidence. I was inside a store 10 minutes getting dog food. They have no impound request from any law enforcement agency, guard request or any store in that shopping center. They charged me 320. to release my truck 16 minutes from the time they pick it up. The company does not comply with TDLR rules. They have no visible signs outside showing impound charges, no visible TDLR certificate and no visible sign showing how to make a complaint against illegally impounded vehicles. I will make a written complaint to Austin TDLR, will get an attorney to take them to court. The employee releasing the vehicle refused to provide her license and information about the driver. My truck was towed unsafe with no key, locked and forced into a tow truck.

The worst company I’ve ever had to deal with. The Ozempic candidate had the nastiest attitude and continually tried to escalate an argument.

These guys towed my truck for my girlfriend's apartment complex, they stole my firearm and $200 in cash from my truck these guys are professional thieves!!

This is all they get but because it wouldnt let me put a review if i didnt pick one lol jajaja how funny they got tow trucks running around odessa tx in the apartment complex doin ppis private property impounds right but doin it ilegal any were a company tows cars they should have a sign in the property with there tow truck information and also there number cause then people are gonna think they stoled there car its insane people dont let yourselfs and they dont know how to tow cars in a conventional tow truck cause a truck u gotta use dollies and tbey didnt look out for your cars and people that work at ector storage vsf are rude to dont let yourself people learn how to defdend yourself call the tdlr in austin tx and report them

Unfortunately, I was towed. But I received very courteous and friendly service. My vehicle was taken very good care of.

I purchased two cars at auction from this tow company. They were fantastic to deal with and when I lost storage lien packet for one of the vehicles they took care of me I appreciate all of their help very friendly staff.

The one star is not because of My vehicle getting towed. It was the because of the Bridge Troll that worked the customer counter. Not sure why He was so incredibly rude for no reason but His attitude definitely is a reflection for this rating.

Yall came and towed my damn car that had a cover on it and now yall have a real problem...threw my cover off of it and left it there like it was trash...issuse is being pressed in the morning

Towed my truck 6 days before the sticker said they would and had the audacity to charge my $420 for a car I was about to move my self. They towed it October 1st. As you can see it says October 7th. Not only this, but they would not allow us to tow it out of there ourselves, even with proper equipment. So now I’m out $150 for a tow truck

Lie, cheat and are completely dishonest! Towed my husband’s car for no reason. Later claimed he was parked in wrong direction. When that didn’t fly claimed he had no sticker. It was clearly visible on the dash and I have photo proof. I want to take them to court but my husband said to let it go. They need to be shut down!

Absolute crooks, I parked slightly crooked and got towed while at work. Went to pickup after paying a $320 fee and she showed me how my vehicle was “crooked” all though within the lines and they still took it. Very sad and unhappy people. Absolute thieves.

They wrongfully tow vehicles without running the license plates to see that they are registered and are the rudest people. $400 to get our truck out due to their negligence. Not to mention the office is DISGUSTING, there are cat beds and cat litter/feces all in their office and it smells horrible!!

They had my car and my car's battery died, they did not let me jump start it inside their yard, they didn't help me with their towing vehicle to bring it out and they won't let us push our vehicle. I had to spend $200 more to call a tow truck from outside. They only want your money and they will hold your vehicle as long as they can to get more and more money from you. Be careful and take your vehicle asap from their yard. It's not even worth a single star!!! People working there are very dishonest and liars.

Unethical company. Towed our car from our apartment at 4am on a Saturday because the sun shade on our dash covered half of the parking pass for the parking lot. Left us carless. Tire had just gotten a flat the day before gettin towed, in which VSF told us that we needed to find a tow driver who would tow our car out of the impound to the street for AAA to pick up because they did not have drivers available (at 2pm). Owners left a young girl working alone and communicating as a middleman between us and whoever runs the company. Incredibly unprofessional and morally compromised.

Went to my brothers apartment for 45 min or so and I was parked right behind him in his own parking spot, came back out and my car was gone. I had to pay $320 just to get it back ridiculous.

towed my car whilst i was working out n said i “parked it and left the premises” mind you i parked in the same shopping center as the gym and then told me they didn’t have proof i left bc they don’t need it car theft is what they do corrupt company and lady on the phone told me it wasn’t her problem

Car theft ring. Misinformation, rudeness and lack of customer service. They tell you their rules and that's that. Wish I could take them to court. Apartments stand by and let them do it and claim their hands are tied. 300 for a 3 hr tow that they stole without telling me. They roll and prey on apt parking lots so beware .

These people are so ridiculous they towed my vehicle not even 2 minutes after I got of to put stuff inside I came back out and it was gone. They sit around parking lots hunting people just to legally steal our vehicles then you go pick them up and you show them proof the vehicle is yours and they still don't want to give you your vehicle. The owner of the vehicle wich is my wife was there with me at the vsf to pick up the vehicle and I was paying with credit card that was under my name and they would not release my vehicle. No where under tdlr regulations does it state that the credit card has to be under the owners name to pick it up it only states that you have to pay all fees and show proof of ownership to pick it up. Also they charged one day of storage fee and when we got there the row truck was just dropping it off ir wasn't there even 30 minutes yet they charged me a day of storage.

I wish negative 10 was an option. Went to pick someone up.last night, was not even away from my vehicle 3 minutes. Came back out and car was gone. These people had the audacity to tell me to, "park on side of the road" mind you it's a fire lane. So....they are in a car theft ring with the apartments in town

These guys will just go around towing people because they feel like it. Whoever they see parked not completely perfect, they tow. They will actually take a level and if your off at all, boom gone. At my apartment complex, they have towed my co workers truck because he was in the lines. They towed my big work truck because it's massive and it's a dulley. It's a boat really. I was on the line with my truck because you know it's incredibly difficult to park that boat. Guess what, they came and towed my big work truck. They tow people because they feel like it. And in my apartment complex, there is several people who do not know how to park, yet they decide to take my work truck that I use everyday because it's on the lines.

We are in the middle of a pandemic; whereas the governor has even declared a crisis. The governor has also waived registration, license renewal, and handicap placards for sixty days. My car was towed from a private parking lot where I live. The VSF said the reason I was towed was because I was in handicap spot but I was not. Life is hard enough right now with employment and health issues and now on top of it all I have to pay $400 to get out my car. This money is all I have and don’t know how much longer until they were able to earn money again! Super sad that anyone would allow their business to prey on people right now. This company is disgusting.

The lady up there told me I had to pay $96, which I knew sounded really weird. I repeated the price back to her and she said that was correct, only to get there and she said $300. Like how does $96 and $300 sound the same