This rating is based on customer reviews, inventory size, pricing, and service quality
Blue Star Towing, LLC in Odessa, TX earns an overall 89/100 with a clear positive tilt. Reviews consistently praise professional, compassionate drivers (often Miguel and Guillermo), quick arrivals day or night, careful vehicle handling, and fair-to-reasonable pricing. Dispatch communication is widely appreciated. Downsides: a handful cite high quotes/charges, longer-than-promised waits, and a few damage or insurance-communication disputes. No data on inventory variety, yard organization, or parts-finding since this is a towing service.
What clients say about Blue Star Towing, LLC in Odessa (TX)
saw the driver when dropping off a wrecked car for my neighbor and drove on the edge of my property mashing down grass and dirt. now I can see where the truck drove. unprofessional and no regard for others property!
Used for the first time today. Miguel was very patient and went above and beyond to help me. This was my first experience with a tow company that felt like they care about people. Thank you Miguel!! Much love
Kept delaying. I received notification through my BMW app Blue Star was dispatched at 8:24. At 8:43 I was contacted by phone and told the driver would arrive within 30 minutes. By 9:30, no one had shown up. I called Blue Star, was told it would another 30 minutes. At 9:50, the tracker said it would be 10:16. I called the BMW dealership, they called the tow company and was told it the drive would arrive in 10 minutes. 15 minutes later, still no driver. Finally got a call shortly after from the driver saying he was about to head my way and it would be another 20 minutes. When I voiced my concerns about the numerous times they kept pushing the arrival time back, the driver, Miguel, hung up on me. I informed BMW Roadside. I understand being busy, but if a company states they will be there at a certain time they should be there, not keep pushing the time back and making the customer wait for nearly 2 hours.
I have nothing but good things to say about Blue Star Towing. We have needed them two times in the past week and they have been responsive, fast, and reasonably priced. Everyone we have talked to has also been super friendly. I definitely would recommend them to anyone that needs a tow in Odessa!
Look no further for towing. I had my truck towed twice buy these guys. They took very good care of my Ram 1500 and the driver was very nice, professional and honest. I found my company if I ever need a tow in Midland. But hopefully I wont because having a broken down truck sucks.
Called to get my car picked up after it broke down. The dispatcher seemed rude and didn’t want to deal with me. The driver they sent in a white Mack flatbed smelled like weed and was rude also. I decided not get my car picked up by the towing company and called a different towing company local. When the other towing company answered the dispatcher was delighted to receive my information and a tow truck showed up within 15 minutes.
One of the most best service I’ve had in Odessa ! I was towed by a guy named Tony who was super nice and I am definitely coming back to Blue Star. They had a reasonable price of towing and made everything stress free
Mark was the BEST!! He was professional and highly respectful, not only with me but with his conversation with his dispatcher as well. It's often hard when dealing with a stressful situation with car repairs after a hard rain, but he was certainly a light that I needed to have!! Outstanding service with this young gentleman, he deserves a promotion!!
Slow response I waited over 1 hour 45 minutes when I was told a certain time then 1hr 45 and several phone calls later he finally arrived. It took another 30 minutes for him to load. We had to pay first with a debit card never got a receipt. $100.00 to go less than 3 miles then I had to escort him because he pulled over a block and a half before final destination. Very disappointing
My car died in Midland on the busy Wadley street and would not shift into gear to move it out of the way. I was in a complete panic. I called Blue Star Towing and they sent Miguel to pick up my car from the middle of the street. Miguel got there within a few minutes and started towing my car. I was impressed with his promptness and professionalism. I will definitely recommend Blue Star towing & driver Miguel in Midland.
Guillermo was a pleasure to talk to, and very professional, He Absolutely got the Job Done . The dispatcher was also kind and professional. This is a Hard working and on time company. Thank you Blue Star Towing for getting my wife and I out of a Bind and home safe again. Take care and God Bless.
Guillermo was amazing! Extremely professional and clean with his work! Loaded our car up fast and effortlessly! The best recovery operator I’ve ever dealt with! Great prices and fast response! Again thank you Guillermo for helping us when we were in a bind! I’d definitely use him again if I ever need a tow!
Blue Star Towing is fast Professional and super friendly. The driver arrived in a timely manner. Great communication thought out the process and they have fair pricing too. I can't recommend them enough. I definitely will be using them again.
Just hit a massive pot hole/rut on 191 east. Had 2 blown out tires. Called blue star, the lady was VERY helpful on the phone. Said the wait would be about 30 mins, the tow truck driver made it out in less then 10 mins. We were Very shaken up, the Driver Miguel made us feel very safe, he was very kind and professional. He loaded and unloaded the car with great care and detail. Thank you Blue Star Towing and Miguel, you made that traumatic experience much less stressful.
I recently had an experience with a towing service that truly stood out for all the right reasons. My daughter was involved in a car wreck, and understandably, I was quite anxious about the situation. When I first called another wrecker, I was met with rudeness, which only added to my stress.
However, when I reached out to this towing company, I was greeted by a team that was incredibly helpful, nice, and sweet on the phone. They provided reassurance during a tough time and showed genuine concern for my daughter's well-being. What impressed me even more was their willingness to wait for me to arrive instead of leaving her alone at the scene.
Their compassion and professionalism made a challenging situation much easier to handle. I highly recommend this towing service to anyone in need. Thank you for being such a reliable and caring support during a difficult moment!
Great customer service. Great communication. Dispatcher always answered my call. Everyone I dealt with was very pleasant to talk with. I would rather not need a tow truck. But when I do, Blue Star will be my preferred service provider! Thank you!
Guillermo has great customer service. He sent me a picture after he had my vehicle leaded. Top notch guy to work with.
Had a driver out for us as soon as we called! Unfortunately we didn’t get his name, but he was friendly, courteous and professional. The drive over was also comfortable, tanks again for helping!
Fast and very reliable. Great customer service. Will only use BLUE STAR for my towing needs once again blue star to the rescue. Thank you Nikki and all the blue star staff
Guillermo was an awesome worker. Very nice/professional and was clear about what he was doing the entire process. The dispatcher was also very nice! I love working with this company for this very reason. Prices are very reasonable and they get there FAST!
Definitely recommend this company when you need a tow!! Pricing is very reasonable! Our driver Miguel was amazing with communicating with us, as well as helping us get my truck from one side of town to another. He got to where my truck was sitting about 20 minutes before we did, and was very understanding and didn't mind waiting for us. If you need a vehicle towed, give these guys a call!!!
The service I received from Blue Star towing was excellent from Dispatch to the driver. Miguel was very professional, respectful and kind. Didn't have to wait long for him to show up. Miguel provided great customer service. I would definitely refer Blue Star towing. This is my first time using this company and was very pleased. Will use them in the future.
Mr Guillermo gave me excellent customer service and towing. I hit a pothole and had to call him and he showed up quickly with great communication skills!
we had asking for winch out on our trailer they damaged our trailer bad refused to give us there insurance information we called another towing company to get our trailer out with out any damage done they refused to cooperate with us so please be aware using these guys they not professional we going to go through court to get our trailer fixed due to there driver negligence
I have had them move an antique car of mine and took so much time and effort to make sure to keep it damage free, it was awesome. They rescued me off the side of the highway when I was stranded in my crane truck out of town, they were fast to get to me and did a fantastic job!!
Loaded my truck with good care. Didn’t rush to try to get it on the truck. Made sure it was secured well. Got out to my location in good time, for it being still early in the morning. Will be using them again for future work.
Scammers, and disrespectful people!!! So i needed to move an inoperable vehicle from trailer to another trailer. So I called them and I asked if they have a forklift available. They said yes they do. So I sent my friend there to switch the vehicle from different trailer to his. After he got there they got it with a tow truck which won’t work on my trailer. So the guy there used his winch around my trailer axle and broke my trailer axle. I don’t recommend them at all.
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