Bluebonnet Collision Center in
New Braunfels (TX)

Our car was expertly repaired in a timely manner. Nick navigated the process, communicating with our insurance company which made the whole process easy for us. Excellent service! Many thanks to all.

The team did a great job! Very professional and courteous. John kept me informed and he was very helpful and informative. Thanks John

Excellent communicators and they go out of their way to help you even if you don’t end up doing business together. They went the extra mile to help my family as tourists just stopping through, asking questions.

My truck was repaired perfectly. Paint is a perfect match, dents do not show at all. I am very happy with Bluebonnet Collision and highly recommend them.

Who knew getting rear-ended could turn into such an enjoyable experience! I was assisted by John who offered a timely, quality estimate and coordinated my collision repair - with a lifetime warranty! Cassie has the kindest disposition and made everything go so smoothly. Phenomenal customer service and communications from start to finish. All comms with the other driver's insurance were taken out of my hands... thank you! There are clearly so many more great folks behind the scenes who do quality work to thank as well. You are a great team!

From the moment I walked into their front doors, I was welcomed immediately. Then about 5 minutes later, my advisor John Kendrick walked me through the process and expectations on what they do from inspecting the damage to ordering parts. Then when the vehicle is being worked on and how much progress they are making, this is all relayed to me on a weekly basis. Sometimes twice in a week. John has been in this business long enough to know that communicating with his customers is a priority from our experience, and we really felt that our vehicle was a priority the whole time our car was in their possession. I would definitely recommend this collision repair shop and I will be going to them the next time I need work done. Thank you John and your team for getting my vehicle in and out without any issues and taking the stress off of us.

It took 5 months to complete because of parts shortage but the finished product was outstanding.
They took care of us with a loner vehicle and kept us updated regularly.
Would definitely recommend.

Repaired side swipe damage to my Bronco including repairing/recalibrating my mirror, fixing my wheels and paint repair. Got it done in a little over a week and updated me along the way. They worked quickly and efficiently from what I can tell. Would definitely recommend.

Nice to work with. John was very comfortable to work with. They service was more than excellent. I would never go anywhere else. My car was restored to its former beauty. I was very well pleased.

Stefanie is a great person to deal with. She in my opinion went above and beyond to get my RAM Dually repaired repaired ( New Truck factory imperfection) I never had to make one call back asking about my pickup. Thanks Stefanie. Your courtesy was refreshing to see these days. Tom

Everyone was very professional and efficient. I was kept informed about the progress of my car and when it might be ready. When I picked up my car I got a full report of the work that was performed . Thank you so much for the great experience!

Can’t recommend bluebonnet collision enough! I worked with Stephanie, she was amazing! Kept constant communication with me regarding the repair, and eased the whole process. Truck works great and looks gorgeous !!

John Kendrick is amazing. He goes over all details with you and what to expect before they start on your vehicle. Then during the process he keeps you updated every couple of days on the progress. When you pick up your vehicle John goes over all the work that has been done on your vehicle, showing you each detail. Then goes over all the final details and warranty information. When you leave you feel confident that your vehicle has been taken care of and if you have questions afterwards John will be there to answer them.

Back in September 19th, my Ram got vandalized while it was parked outside my job. Got off my shift in the morning and the truck interior was gutted out, such a major breakage. I called my insurance and the insurance gave me a "place" to drop it off and get it fixed. A week later, this place person called and told me that the insurance was paying only for "used parts" for replacement. I was elated, this person added that if I call the dealership, they will fix it with new parts accordingly. I called Bluebonnet Collision Center in New Braunfels, i spokebwith Stephanie, the only phrase came out of her mouth was "where's the truck?" That same day my truck was in what I call the best hands ever. The work they did on my truck was magnificent, any adjectives to describe their service, in all aspects, it's an understatement. From Casey in the front desk, Stephanie and Rodney in charge of my truck's repairs, and Roger, the manager that used his day off to take care of our situation, plus all the technicians involved, I have nothing but great experience and appreciation. Highly recommended!!!!

I initially took my vehicle here because it had really good reviews from Reddit and Google overall. Bluebonnet worked really hard to get my vehicle back in the same shape it was in after someone side swiped me. Bobby, my service advisor gave constant updates which I appreciated. It was a newer vehicle and insurance was insisting on OEM parts so the work took longer but for the most part it looked like new when it was returned to me. The only issue that came up was I was told there was no internal damage but later discovered a coolant leak. I had to get insurance to cooperate to make it a supplemental to my original claim which was a hassle, but once it was done, Bluebonnet did the additional repair. I appreciated the manager at Bluebonnet offering to take care of my deductible if insurance forced me to open a new claim, luckily we didn't need to go that route. So far, I've not had any other issues. I think Bluebonnet likely does better quality work than a lot of other places I've seen reviewed.

Don’t get your car repaired here, Took a month then when it was ready they told us we had to 1000 the deductible and 200 extra for the paint called insurance they paid over 400 after we paid 200.00 . The truck front bumper was on even and the sensor now go off all the time for no reason I have had several cars repaired here’s and they used to do a great job couldn’t even tell the car was even in a wreck but that was years ago thought we would get the same service but not close trust me they are just out for money to customers service what place tells you that you can’t have your truck unless you pay the extra they should of got approval before doing so by the insurance then they got paid for it three time cause of this no refund on our behalf. Bad service bad repair and bad customer service .

Recently had an encounter with a deer while going down Walnut St. Both my car and Bambi got hurt but the Bluebonnet Collision Center team went beyond and then BEYOND to provide exceptional assistance with my vehicle. Stephanie, Cassie and Roger, my deepest gratitude to you and your team for your help getting my baby taken care of.
100% recommended

I’m extremely happy with the work by BlueBonnet Collision! They repaired my 2017 Lincoln MKZ (an eight year old car that’s no longer in production) with a new bumper and bodywork. You can’t tell there was ever a dent and they perfectly color matched the new equipment.

Their service was very fast — my car was ready within the week. Considering that a new bumper and associated equipment was needed, that’s much faster than I expected.

The service coordinator, John, provided exceptional and friendly service throughout the experience. I received several updates and was able to track the car through each step.

I would definitely recommend Bluebonnet Collision every time.

Great customer service from start to finish! John was very communicative and informative with constant updates per every stage of my truck being fixed! Definitely would recommend 10/10

So I had to get my rear gate replaced after doing some self-inflicted damage in a parking lot. I got a number estimates and went with Bluebonnet Collision since I have a new truck (11k miles) and wanted the job done right. Bluebonnet dealt with my insurance company and got a new, not used, rear gate for my truck. They matched the paint perfectly and took care of everything down to the respray of the bed liner on the gate. In my case, the final cost (after deductible) was less than the other estimates I received. Not just about cost, but superb quality of work. Hats off to Nick at Bluebonnet for making it all work!

UPDATE: Manager called me and asked me to bring my truck back up to them to make things right. Yesterday I took it up to him, he inspected the truck, found glass (which I knew it was there I stabbed myself a few times over the weekend) and apologized multiple times. They gave me back my truck spotless, all glass gone. Even took the bedliner out and found glass under it and cleaned it out. I had always recommended them in the past due to I am very loyal to local businesses, and I have already recommended them & will continue doing so. People have off days and mess up, but what makes it better is ownership and making things right. And they did exactly that! The 1st 2 pics are when I got it back--only took bed of truck. Last few are the back seat on the side the window was broken and spotless!!!!

My truck was broken into at Buffalo Wild Wings in New Braunfels, Tx and was sent to BB Collision to get fixed. They did great work to take care of the window. BUT I picked it up and they had not cleaned up the glass in the back seat. Nothing vacuumed and still have glass in bed of the truck.... Very disturbing

I hit a deer on the interstate with my 2019 F-150 and there was a substantial amount of damage to the front end. I honestly was thinking that it could possibly be a total loss and was contemplating getting something else. The repairs took a little longer that I thought it would take, but Diego went above and beyond to make sure I was in the loop on timelines and was also able to get me a loaner vehicle when the insurance company reached it's rental car limit. I couldn't have asked for a better turn out on my truck. It looks brand new again and I love it. I would recommend BBC to anyone with any vehicle damage and I hope you get Diego cause he is great. Thanks again for the great work!!

Before I begin, here are the dates and background info. I dropped off my vehicle at Bluebonnet Collision on June 28, 2022. Today is August 9, 2022. I was in a hit and run accident that damaged my front bumper. Photos attached. First off, my advisor has not been upfront and honestly responsive to me or the insurance company. After week one, I call Bluebonnet to get updated on status. I was told advisor is unavailable, but my car is ready to be painted, which is final step. Probably two-three days left. Cool. Two weeks in, I call again. Got in touch with advisor after 2-3 attempts. “Painter is backed up, still waiting. It’ll be done by Friday”. Three weeks in, multiple phone calls to Bluebonnet, and no response. Four weeks in, it took multiple calls to get in touch with advisor (Multiple as in multiple messages left at different times). I was told “we had to order new bumper because yours wouldn’t fit back on and we couldn’t repair it. Part should be in next week” Advisor couldn’t clearly say what was going, and seemed to stutter his way through the presentation. He did not seem knowledgeable about the insurance process or any of it.
FIVE WEEKS IN: same story. Waiting on part, it’ll be done in a few days. Every. Single. Week I was told something different, different time frame, different story, different excuse, etc.
we are 7 weeks in now, and I have zero idea when this vehicle will be done, what the next step is, what is being done, and how it took this long. I cannot under good conscious refer this business to anyone, and regret my decision to trust them with repairing my mode of transportation. My insurance company has also agreed that communication is very poor and in disarray too. I asked to speak to a manager to work this out multiple times, and never got a response or action, so I came here as a last resort. I’m disappointed, Bluebonnet. You have truly created a burden on my family, and made a bad situation worse. First photo is damage, second photo is over 1 month after repairs began.

Last year the sunroof on my new 2021 F150 shattered and I took my truck to Bluebonnet Collision as they came highly recommended to me from friends. The truck sat with them for nearly 3-4 months while they waited on parts, with the supply chain issues that is understandable but the lack of communication from the agent was subpar.

I finally received my truck on Jan 31st 2022 and the truck was filthy, it smells like a body shop, the dashboard looks like it has sat in the sun for months, and worst of all the roof of the truck is in worse condition than when I dropped it off. I gave Bluebonnet a brand new truck with less than 7000 miles and they returned something that is substandard.

I had someone hit and run on my brand new Explorer after a week of having it. My bottom fender/grille were completely ripped off and my bumper was scratched something awful. I took it to Bluebonnet Collison Center to get it repaired and they made what could have been an awful experience, better than expected. I’m not a very patient person, but Diego & Bobbi always went a step above to keep me in the loop on the repair process. There were quite a few obstacles that were out of our hands, but once I got my Explorer back I was extremely appreciative of all the hard work they did to get it back to tip-top shape. I would hands down take my vehicle back to Bluebonnet Collison Center if I ever needed any kind of work done on my Explorer again. Thank you again, Diego!

I should have taken the after picture when I picked up. It rained and got a little dirty on the drive home, but she was perfect when I picked her up.

I was finally able to look at the work that wasn't performed on my Jeep Wrangler. I truly believe Bluebonnet collision needs to provide adult supervision to anybody off the street performing any work on a vehicle under their name. My left front fender is missing two bolts, two fasteners, the side marker was not replaced, the hood latch is loose, and the rubber bumper which keeps the hood from rattling is missing. I guess I should have taken it to recommended location to get the work done as offered by my insurance company. When I picked up my Jeep, I was in a hurry to get to work and not be late. Guess I should have taken the morning off to pick it up properly.

The insurance company said, you can use one of preferred collision shops with a guaranteed as long as you own the car or your choice.

I chose, Bluebonnet Collision the perfect choice. Rudy set the appointment worked with my busy schedule until the final reveal today.

Last month I hit a hog in Houston. Today I have a shiny car that actually smells new.

Thank you for an awesome job. I hope to not need body work soon but if I do, I will be calling.