This rating is based on customer reviews, inventory size, pricing, and service quality
Aces Towing in New Braunfels, TX shows mixed sentiment overall: many recent reviews praise very fast response, friendly, polite drivers, and easy retrieval of personal items after accidents, while others report vehicle damage, poor communication, rude early‑morning phone interactions, and outrageous fees. Speed and professionalism are often highlighted, but wait times and opening-hour clarity frustrated some. As a towing service, there’s no usable data on inventory, yard organization, or finding parts. Overall: 69/100, with service quality varying by encounter.
This wrecker service has the most pleasant workers/drivers at their company. They are polite, patient, and kind. I would highly recommend them for any tows you may need.
They towed my car so I showed up at 6:30 AM and called and they told me that somebody would be there right away. I waited for about 15 minutes and then called again to see what kind of wait I was looking at and the gentleman told me that nobody would be here for over an hour and they don’t open till 9 AM. I said that I was at his place of business and didn’t know what to do because I was getting eaten up by mosquitoes and he proceeded to yell at me and tell me that I bothered him early in the morning and that they don’t open till 9 AM when I’m obviously trying to get my car back. When I asked him his name he hung up on me. This is literally the worst experience I’ve ever had dealing with any business ever. I honestly don’t even know what to say. Calling up to get my car back and having somebody yell at me at 6:30 in the morning telling me that I haven’t waited that long and then I can just keep waiting even though I’m getting eaten up by bugs and then when I asked for his name to document my experience he hung up on me. Completely appalled. I can’t believe people would actually treat people like this and do business like this still
1854 I 35 N Frontage Rd, New Braunfels, TXCar repair and maintenance service
1413 W San Antonio St, New Braunfels, TXAuto parts store
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