Interstate Towing and Recovery in
New Braunfels (TX)

The lady on the phone is super rude! The dark hair one. She should work in a zoo with animals but I’d feel sorry for the poor animals having to deal with such a rude and bitter person. Or she should be thought to have a better customer service!! I would not recommend this company just for this reason! There’s other companies where they are more professional and respectful.

We received great customer service from JJ and this company yesterday. My son's car overheated on the access road in Kyle on his way home to New Braunfels. I was happy to find this New Braunfels LOCAL business to help! They answered the phone right away, and sent a truck immediately from the Kyle location. It was the middle of rush hour - just after work - so it was hot with heavy traffic. Towing is always going to be expensive, but we are fortunate to have it covered with insurance. They always answer and return phone calls promptly and sent me a receipt so I can submit to insurance for reimbursement. We were very happy with this service!

The best experience I have ever had with a towing company... especially since my daughter is away for school and I could not be there to help her.... Mr David definitely went the extra mile... took care of what we needed... then gave us some reassurance and guidance so we could have some light after her horrible day and mine too... THANK U DAVID!

Just had a great and VERY responsive visit from these guys! I’m on the HOA board and live in the Rivertree Neighborhood in new Braunfels. When we have vehicles that are illegally parked at our lake park, these are the guys we call. Amazing to deal with. They promptly answered the phone and were quick to arrive - less than 30 minutes - ready to hook up vehicles that don’t have passes displayed and are illegally parked at our lake park…helping us to send the right message to those people that don’t live here and also to people that do live here that don’t have their passes displayed. Thank you Specifically to David Fenton.

I was given a rate of $185. They proceeded to pick up the vehicle and change the rate without notifying me beforehand. And charges $350 to go 3 miles avoid them at all cost.

Just got hit this morning, police called tow trucks to the scene. I just called to see how much it cost and additionally how much to bring it to my house until I can get the police report for insurance purposes.... Less than 12 hours after they picked it up they want over $400. The woman on the phone just told me that due to the contract the have with law enforcement, it's an additional $250 fee for the PUBLIC SERVANT to call the tow company. So on top of being smashed into, missing a day of work, car is undrivable and the lady who hit me barely had a dint... they now want over $400 just to drag it off the lot..... Thanks a ton for making my bad day just that much worse.

Interstate Towing was the greatest. They were very attentive to our needs, They responded quickly to tow our commercial truck. They went above and beyond by telling us that we had more issues than we thought when they crawled underneath the rig to drop the drive-line. Being truly professional is all anyone wants while they’re broke down and waiting on the interstate. They have gained all of our business by being an ethical and have morals. Thanks y’all truly the best in our time of need.

Great experience with Interstate Towing and Recovery. My husband called and spoke to Mayson and they were on the way in minutes. We ended up having to cancel because we got the car running, but we have never had such a quick response from a tow company before. They are very professional! Thanks again, Mayson!

Broke down on the side of the road on a rainy Sunday. When I called, JJ let me know they were busy due to rain but gave me a time. He was one of several companies I called and the only one to answer. Tow was on time and they texted ahead to let me know they were on the way. Got us towed to the shop and super pleasant guy. Will use and recommend in the future.

My pregnant wife (with twins) broke down in her car and requested a AAA driver and was patiently waiting. Shortly after, a police officer comes up and asks her to cancel it so he can call someone he knows to "come a lot sooner". Naturally, my wife agreed and cancelled our free (we pay dues per annum so not free free) tow and awaited for the new company. We requested the vehicle to be towed 8 miles away to the local dealership. I arrived and picked my wife up and drove to the dealership and patiently waited. We got a notification that our vehicle is now being towed to their yard (15 min from the break down location) and we now have to pay numerous of fees. I called and told the agent that we need the vehicle to be towed to the dealership (again, 8 min away from the breakdown location) and she explained to me that we have to pay $330 since the driver decided to take it to their yard and now we have to tow it to the dealership (which is what we asked for in the beginning). Keep in mind this was all in real time and the tow driver was still loading up our car. So.... we pay $330 under durres and now we have been waiting over 1 hour for our car that A) Never made it to their tow yard (which is 15 min away from the dealership) and B) Still waiting (whilst I'm typing this) for our car now surpassing AN HOUR and their tow yard is only 15 minutes away. Something is fishy here and everyone beware. I'm fortunate to pay the $330 and be annoyed, but to some this is a make it or break it amount. Karma comes both ways so I'm content.

We had called for a last-minute helping… And they were the most reasonable and very helpful crew. Very thankful for them will definitely be using them again if needed lol. They are very reasonable with helping you and will make sure that you are helped with every need that is available

Very good expirience working with JJ. They did a very good job for us helping us load a generator from Copart. 100% recommended.

This towing business is excellent. JJ arrived quickly and was incredibly professional and efficient. I had another issue with my car about 30 minutes later, and they followed up to make sure I resolved it. He went above and beyond.

I needed help getting my wife’s car to the repair shop and had a very busy day in front of me. These folks came out and took the car and handled dropping it off to the repair shop without me having to follow them to the shop. That meant a lot to me because I was going to miss important work meetings if I had to tag along with the car. Thank you for the great service!!

Interstate Towing is a Grade A company with superb customer relations! They went above and beyond my expectations and provided me with superior customer service. I will most definitely be using them when needed.

I have used Interstate and Recovery Towing Service on numerous occasions and have nothing but high praises and recommendations for them. They are extremely courteous and professional and go well beyond the call of duty in resolving the issue at hand. Their service prices are reasonable and J.J the owner will always help you with whatever he can. I highly recommend them.

In my personal experience this service was great. It was convenient, fast, and most of all affordable. I have tried other tow services before and neither would even call back. I called ITR and they answered almost immediately and there was no delay in their stride to offer help. 5/5 experience.

Interstate Towing has helped me several times over the past few years. They’re always my first call when I need my car towed in for repairs. JJ is professional, and the trucks are always nice, clean, and well maintained. I would definitely recommend them.

These people towed my vehicle TWICE in less than a week in MY apt complex! Then when asked to get a receipt because I paid cash. They couldn’t give me one. They said the “system” had to update for 24 hours for me to receive one! I called the next day that I never received anything, and had I not called they would’ve never sent anything. I asked to speak to their supervisor, manager something and there was no supervisor and couldn’t give me the man in charges name.

Service was great. Reason for thr 3 stars is the prices. It was $100 more than I've ever paid to get my vehicle out of impound in San Antonio. 2 hours after they received it, the bill was already at $295 plus$20.07 additional fr each day after.

The woman who operates the phones is unimaginably rude. However, the owner is very friendly and kind. I tried to set up an appointment to have my car towed and had spoke to the owner, letting him know that I wouldn't be able to pay them until the morning of the appointment. The owner asked me to text them. Then, once I did so to confirm the price, they never got back with me. So, once I called them later, the lady on the phone seemed to get angry at me for not paying yet. Then she claimed that because I didn't pay, they never made an appointment for me, even though I had already mentioned to the owner when I would be paying and was still waiting for THEM to confirm the price. They eventually texted back to apologize but it left a bad taste in my mouth. I called around to get estimates from other companies, only to find out their quote is significantly higher than any other company! Once again, the owner is VERY nice and they seemed to try to remedy their mistake; but, considering their prices and after the rude woman on the phone, I can't say that I recommend them.

The staff was extremely helpful. We were fortunate enough to find a young man and his wife there and they made us feel welcome and they were very empathetic about the traumatic experience that we were going through as a family. We are not sure of it was JJ who helped us but kudos to them. They allowed us to retrieve my daughter's iphone which is her lifeline. If you ever need a car towed I strongly recommend this company thats on hwy 123 in San Marcos. They are so pleasant to work with and they go out of their way to help.

When the insurance company fails; I was saved by Interstate Towing. They answered my call quick, gentleman on the phone was pleasant (sorry I've forgotten your name) and Raymond was dispatched. He arrived super quick (especially for it being 11p on Saturday night). The company was very professional, timely and their truck was well equipped & very clean. The fee was painful but it was fair. Thanks again guys for saving the day!

amazing I use these guys the other day and they were absolutely fantastic!. The driver was amazing very, professional, very friendly! The driver immediately put me at ease and made me feel very comfortable and safe which is important to me as a young female with three daughters. The driver was at my car within 20 minutes of calling which I was very impressed with, had my car loaded up and was out of there within 15 minutes of arriving at the scene. He was very professional very friendly I will absolutely be using this service again, as a matter of fact, this is the only tow service I will call in the future and would absolutely recommend it to my friends/family and anyone out there in need of a similar service, especially anyone with with daughters or who is female themselves! you can't go wrong calling interstate towing thanks for all your help great job I really appreciate it!

These guys are awesome! After reaching out to other tow companies, I thought I was going to be stranded for hours. I called Interstate and they got to me in 20 minutes; they got my car to the dealership faster than that! So happy I found them. Very professional and fair priced. Thank you again!

What an outstanding customer service. If you are a racetrack enthusiast or have any special high end vehicles I would definitely recommend this business. Anthony exceeded my expectations and ensured that my custom Shelby gt350 (lowered) was taken care of. His exceptional professionalism and expertise is unmatched in all my experiences with towing encounters. I will definitely use their service again and recommend anyone that has race, drag or lowered cars to use this company. Keep up the great work!

Interstate towing is by far is the best towing company I have ever used!!! They are quick, responsive and got us out of a dangerous situation immediately. Very caring and friendly, when JJ got to the location he made sure we were ok. Thank you for providing awesome service. We will definitely be calling JJ for any future needs. Ray and Cyndi Villanueva