I hope this man is out of business by now. Overcharged me for an installation because my 2008 jeep wrangler had an "automatic start setup"... it's a manual transmission. How could it have automatic start setup? And then charged me triple the price to "maintain" it.. to top it, the work was terribly done.. DONT GO HERE!
Sometimes no one is even there during business hours, getting someone on the phone is almost impossible, and when they do answer they don't relay my messages to the mechanic @ new braunfels location. I will never do business here again
UPDATE: My son has a Smart Start breathalyzer on his car, and last week he had to get it fixed. Turns out, it was breathed into twice by someone at this repair place (Smart Start has a camera that records every breath attempt). This means that whoever was working on his car was under the influence of alcohol! Could explain why they did such a shoddy job.
I am posting this review for my son, Jozsef Smith, who does not have a google account. These are his words:
DO NOT EVER GO TO THIS SHOP. It will be the most expensive mistake you've ever made with a car. I originally went to this place to have my struts and shocks replaced, I had already bought the parts. I chose this place because I needed it done the same day. I called them on a Friday and they told me if I got it to their shop before they open on Saturday they would have it done by the end of the day. They quoted me 299 plus tax for the struts and shocks and naturally I need an alignment after that's done, for that I was quoted 69 plus tax. So I drive there at 4am in the morning on Saturday and put my key in their lockbox before I went to work and got an Uber to work. Whenever they opened, I called them and they told me the alignment would now be 99 plus tax and I wouldn't be able to pick my car up until Monday before they close. I had plenty of obligations that were ruined because of this and I was agitated, I had somewhat of a heated argument with the owner Martin and he basically told me to deal with or come get my key. But I couldn't actually come get my key because his technician with the key didn't show up to work that day! So he knew he had me in the palm of his hand. So I accepted and tried not to upset him further knowing that he could royally mess my car up if he felt like it and that's just what he did. He called me on Monday telling me I need another 1100 dollars worth of repairs- control arms, sway bar links, and tie rods. I reluctantly agreed, and I'm sure those parts actually might have needed to be replaced at some point anyways. After I agreed to this he called AGAIN telling me my subframe was loose and there were bolts missing and bolts stripped. I looked into this and the only way that would happen is if the control arms were replaced. And no one else has ever been underneath that car. He also said my motor mounts were broken, which I'm 90 percent sure that wasn't the case before I dropped the car off because now my car is making new sounds that it hadn't made before.
If all that isn't enough I'm more then certain they did not perform an alignment because my wheel is pulling more to the right then it ever has before.
When I got back in the vehicle the panel around my steering wheel was still hanging down and my smart start device was hanging down next to my brakes.
Moral of the story is this place is not cheaper- they only pretend to be until they have your vehicle, they're shady and spiteful, and they're everything negative you hear about mechanics creating extra work for themselves to squeeze every dollar out your pocket.
I will be reporting them to the Better Business Bureau and the AG's office
I am very disgusted all I want is my
truck fixed wrong part got ordered. When it's done will not be back
I have been here since 9:40 so yeah I am losing my patience.
I just went to pick my car up, Jason was a deceiving scammer, he told me on the phone that it was gonna be 715 total including the 200 initial quote, but when I got there he told me on the text message it said what the 715 were for, and didn't include the initial 200, even though over the phone he said it was like 500 plus the initial 200, if you wanna be ripped off and scammed holler At Jason at bring your own parts, what a shame, shady.
Jason was very professional and knowledgeable! Very nice person, trustworthy and told me the best solution for my problem. I will definetly be back for other services and I am very satified with my service. I had a GREAT experience and love Jason's expertise and Bring Your Own Parts Company. I highly recommend Jason and the company!!! Thank you, thank you, thank you!!!😇😇😇
You can bring your own parts and they held our vehicle till we could pay for the repairs without charging for storage fees. I feel that their labor fees were quite expensive and they kept adding things that "needed repair" so our final cost was 1,000 more than what the original repair would have cost
Highly recommended going to see Jason at Bring YourOwn Parts he gave me a great price and fast service and did a great job he even got the parts for me and didn’t mark them up like most shops he definitely goes above and beyond!!!
Jason saved the day!!! My ac went out, Jason did an amazing job getting me in and out with a beyond reasonable price. Super friendly staff and I didn't feel like he was "searching" for another problem to try and make $ off me. I will definitely be back and highly recommend!!
I'm giving it a 4 right now because my car isn't fixed yet. The gentleman there was super helpful and really worked with us. He gave us honest answers which I appreciate because I won't hate him in 2 days because he promised too much like other places do. I will review again when my car is done :)
I got a really happy granddaughter thanks to Jason! This old disabled vet grandpa is really happy too. Her 2012 Jeep Patriot was in need of some mechanical work. Jason quoted us a very reasonable estimate (I estimated the work required at $300 higher that Jason's). He kept us updated on the progress and had it out the door and ready to roll in a timely manner. The A/C works great as well as the other systems that he repaired. Jason has a great sense of humor too. We all need to humor in these trying times. Thanks for a job well done!
These guys have fixed a couple things on my car and have done a great job. Always friendly, helpful and get things done in a timely manner for a fair price. I will continue to use these guys for any problems I have.
I took my car to this place of business to extract a broken spark plug, I never cranked my car after the spark plug was broken. After leaving my car unattended at this place of business they cranked my car and moved it to put another car in that bank. Since taken my car to these individuals I have since spent well over 3 grand. I advice anyone who values their vehicle never do business with these individuals.
My fuel pump went out on my truck. I had it towed to Bring Your Own Parts in New Braunfels. I called Martin and he placed my fuel pump order while in route. Marc, the technician, took great care of me and frankly went above and beyond to make sure it was installed correctly. This was all done late in the day and they were very efficient and made sure the repair was complete by the end of the day. I am extremely pleased and very appreciative of Marc's knowledge, Talent and persistence to get the job done well and in a timely manner. I will absolutely be using them again.
I have no bad things to say about my experience with Bring Your Own Parts. Great job on my car and such friendly employees. Overall amazing experience!
1854 I 35 N Frontage Rd, New Braunfels, TXCar repair and maintenance service
1413 W San Antonio St, New Braunfels, TXAuto parts store
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