This rating is based on customer reviews, inventory size, pricing, and service quality
RAP Towing in New Braunfels, TX scores 69/100. Most reviews are very positive: quick arrivals, clear ETAs, careful loading, and professional, calming drivers. Some negatives: no call-backs, a rude phone interaction, one report of aggressive pricing, and an impound timing dispute—so service quality can vary. Wait times are usually short. Pricing feedback is limited but includes a serious complaint. Key strengths: speed, communication, vehicle care. No info on inventory variety, yard organization, or ease of finding parts.
What clients say about RAP Towing in New Braunfels (TX)
I had to call for motorbike towing when my bike had sudden engine issues traveling outside of the city. Motorcycles need to be treated carefully when in transport and I wanted a company with significant experience in securely transporting motorcycles. I was quite satisfied right off the bat with this firm, the dispatcher knew exactly what equipment was going to be needed. The driver arrived on time and took extra care to tie down the motorcycle using bike straps. He was a professional in every sense of the word. And he kept the bike safe while it was being relocated. The bike made it to the repair shop unscathed and trouble free. Communication was wonderful, cost was fair and the entire process seemed reliable. Would absolutely recommend for motorbike towing and roadside assistance any time.
I was stuck late at night with no gas and a dead battery so I contacted for battery service and gasoline delivery. The techs came out fast and were highly professional both times. I have utilized their car towing service before as well and it all went flawless from beginning to end. They also offer motorbike towing, car lockout service, local hauling, long distance hauling, and unique vehicle towing. What distinguishes them is the constant professionalism and concern for automobiles in all circumstances. They communicate effectively about timing and charges and I’ve never had a problem. It’s a towing service I can rely on no matter what and it makes tense situations so much simpler to handle.
I left my keys in the car by accident while it was parked outside my apartment. I called for help, and the professional came right away and opened my car without damaging anything. They were nice, fast, and clearly understood what they were doing. They also made it very clear when I asked about hauling motorbikes and other strange vehicles for future reference. It's nice to know that there is a company that can handle a lot of these kinds of things without any trouble.
When I lost my keys in my car outside a grocery shop, RAP Towing came to my rescue. I assumed I would have to wait a long time for them to show up, but they came considerably sooner than I imagined. The specialist took care of the automobile Lockout problem fast and professionally, so the automobile didn't get damaged. We talked about the numerous things they offer while he was there. It looks like they also offer motorcycle towing, car towing, and fuel delivery if you need it. It's good to know that there is a local business that can help with so many problems on the road. The driver was nice and professional, and the whole thing got fixed much faster than I thought it would, which made a stressful time much easier.
They helped me when I ran out of gas late at night. Their fuel delivery service was quick, and the driver was friendly and did a good job. A few weeks later, I had to have my car towed because of a gearbox problem, and they did it just as properly. They were particularly careful when loading my car and made sure everything was safe before leaving. I have seen them help with hauling special vehicles, so they certainly know how to manage different kinds of autos. They are reliable and easy to work with, whether you need to unlock your car or haul anything across the country.
They towed my car two days after the date posted on the sticker and that's after I fixed all the issues addressed on the tow warning and would not return it I lost my car to them so now me and my 2kids have to walk everywhere
I called, but they didn’t have availability so I said I would call other locations. I called Hook Hero towing services. They answered and the lady immediately answered with you JUST called I’ve already answered your questions… like excuse me! But how am I supposed to know I’m calling the same service when it has a completely different name, address and phone number! She just seemed bothered and unfriendly. I didn’t actually go ahead and have service with them and probably wouldn’t.
1854 I 35 N Frontage Rd, New Braunfels, TXCar repair and maintenance service
1413 W San Antonio St, New Braunfels, TXAuto parts store
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