What clients say about FGC Towing and Recovery in Bryans Mill (TX)
Horrible customer service, receptionist was very hostile, rude, and ignorant. We had permission to park in residence side however still got towed and was fined $145 just for them to untow it and have it left there. When speaking to her she sounded like a middle aged woman who hated her job and anyone seeking help.
Car was towed at midnight. I called to see price and where to pick it up from. The lady tells me it’s $332 and the office opens at 9am. I got there at 9:05, no one was there. I called and the lady said “give me a second”. At 9:30 I guess the owner pulls up! No cares in the world I guess. Just rip people off and take your time while doing. God bless America lol
Was stranded on the side of the road with a truck and gooseneck trail. The driver showed up promptly and was very professional. He was an Excellent driver who was able to park truck and trailer in exact spot I asked him to. I would recommend them to anyone.
Working with FGC Towing, especially Floyd and LJ has been such a great experience. As a property manager, they have always been reliable, supportive, and easy to work with. They go above and beyond to help whenever needed. On a personal level, they even towed my son’s car with no issues, making the process smooth and stress-free. I truly appreciate their professionalism and excellent service—highly recommend!
Fast and reliable service. They are excellent at loading and securing your car. They have amazing and wonderful customer service. They have amazing and great rates. And can tow, recover and move anything you need!!
This company is amazing, my tie rod broke and they came right away and towed my van to iola, driver was very friendly and understanding, will definitely give them as a reference or use them again anytime they are needed. Great company
If I could do a 0 stars I would. I live at an apartment complex that has window stickers. Thankfully my neighbors got me and I did not get towed. But when asking the driver why I was being towed in the first place “because my boss told me so” when I asked if they checked for stickers he said no and that he just does what his boss tells him too. This truck has been parked with a sticker at this complex for almost a year now. I understand that they may not be looking for normal everyday vehicles but I am the only person on this side of the complex that drives a black f-150. This was almost unlawful theft of a vehicle just because they didn’t want to verify a sticker that was on my windshield.
Had a blowout and didn't have a four-way and jack with me they were kind enough to lend me a four-way and lift the car for me for FREE. I would recommend them over any tow company in the area.
They did not cause any damage to my vehicle and seemed to have good organization. They spoke professionally in person although they operated on a first come first serve basis, because of this I had to wait 30 minutes before I could get my vehicle.
I am rating this company low because they charge college students 300$ for parking in a lot that does not have proper signage, while they are in church. They have no sympathy and charge a week's worth of my wage to get back your vehicle. There are no signs visible from any of the parking spots and they are very aware that these are college students going to church. I was disappointed as this was my first time going to that church and as such I wasn't aware I needed to look for a sign I couldn't see. This was very disappointing and disheartening.
Had a blow out on the side of the road after clipping a curb avoiding another driver, within about 30 minutes and without even having called FGC Towing was there and immediately helped me move my vehicle to a safer place and out of the road. He was then incredibly kind and changed out my tire for my spare I had. I could not be more grateful! Highly recommend as he was very nice and even checked out the axel/shock system to ensure it was still in good shape.
When they had to pick up my blown up car, I have received nothing but respect and they worked with my schedule when I could get there, I greatly appreciate the hospitality.
5 stars is not enough for FGC Towing & Recovery. My wife had a flat tire and was on the side of HWY 21. She called for roadside assistance but it was unknown how long this was going to take and I was at work over an hour away.
The owner of FGC Towing & Recovery was driving by in the opposite direction, turned around and stopped. He proceeded to change the tire and refuse to take any money my wife tried to give him. .
It’s stressing knowing you have a loved one stranded on the side of the road, but knowing that there are companies like FGC Towing & Recovery is a huge relief.
Enough good things cannot be said but a huge Thank You to FGC Towing & Recovery.
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