What clients say about Interstate Batteries of Coastal South Carolina in North Charleston (SC)
Logan was the absolute best as far as helping me obtain the right battery with the right fit for my vehicle . This was indeed customer service at its best!
Bought a jump pack from them had it it worked really good all of a sudden it stopped working stop by on Cross County Road to talk to one of the employees about it and he acted like he didn’t want nothing to do with it or to help my business and I have a commercial account with these guys. We no longer do business with them. I will move somewhere else and do business with.
This location is absolutely dialed. Needed 2 batteries in my truck on a Friday afternoon and they were ready to put it in. Logan Cross tested my batteries pulled them out and threw in the news ones in a half hour. Above the service the place is inaccurate says or about the shop.
Billy and Andrew over at Interstate are great guys to deal with. I have been doing business with hundreds of vendors for nearly 10 years and these guys are some of my favorite to work alongside.
These guys or their employees are extremely rude if you try to make them honor their warranty. I have spent thousands of dollars with these guys... But I ask them to warranty a battery that is 4 months old.. they got extremely rude & basically told me to kick rocks... I'll spend double to not deal with them ever again. Prices are reasonable because they are not.
customer service is key to me - billy and his team went above and beyond. i didn’t know the difference in items that i needed but they took their time, explained and recommended what would be best. highly recommend this location. thank you to all!
Have purchased my car batteries over the years here, billy and everyone else I’ve dealt with are always super friendly and helpful. Needed some new golf cart batteries this week and had same positive experience, highly recommend.
Awful. 2 of my 4 motorhome batteries needed to be replaced before I could continue on my trip. I called around Charleston and Interstate in North Charleston said they could get the INTERSTATE batteries Friday because they were on ‘the truck’ (ordered on Wednesday). They didn’t call me Friday so I called them. Not in. Maybe Monday. Same thing every day! “We have no control over the truck or delivery dates”. Finally arrived Thursday. Incredible that their entire business is delivering batteries to customers and they have no system for tracking the batteries. A koolaid stand has better logistics. Never once said sorry. Only “it’s on the truck”.
So inept. And so frustrating.
The guy who worked here was extremely nice and helpful. They had the batteries I needed that I wasn’t able to find at any other stores. Good prices too.
Had 3 deep cycle batteries that in my opinion were questionable. This guy not only checked each battery for me, he checked each cell in each battery very thoroughly. Sure enough, it wasn't the batteries, it was my three bank charger. Many thanks guys. I definitely recommend this place for your battery needs.
They really make me feel like family. I get all my batteries from here! The jump boxes are great and everyone in my family now has one. If I could I would rate 10 stars!
I had a wonderful experience! Phenomenal customer service and knowledgeable staff. I strongly recommend this place! Billy and Jeff took care of me in less than 10 minutes!
Fantastic experience at this interstate location. Robbie and Noah helped me fulfill a warranty on my Interstate battery really fast. Appreciate the hard work!
Absolutely great experience. Same battery the dealer was asking $60 more for (without installation), in and out in less than 5 minutes, and they even insisted on carrying my battery to the car. I accidentally left my debit card there and they called me to let me know -- I didn't even know until they left a message. Great products, top-notch customer service, and fast. Can't recommend enough.
I could not be happier then I am today about purchasing an interstate battery from Billy about 3 years ago. My battery went bad last week. He replaced it & installed a new one. ???? today. These guys stand by there brand & work. This is why you read reviews give them the business you will never be disappointed. 10 stars ????????B-)
One of the top 3 businesses in the Charleston area for customer service. I bought a battery with a dead cell and they returned it for a new one without any hassle. Always kind, helpful, and motivated employees that ensure you'll leave with what you need. I can't praise this location enough.
Would not warranty replace a battery clearly under warranty. Manager would not work with me. Told me I purchased a battery within the first year of owning my vehicle. The first year of owning a truck you replace the battery???? BS... Then they wanted to prorate a $145 battery for $122. Bad Business... Stay away. My extended family and I will never again purchase an Interstate product. They are faulty and don't stand by their products. Be sure to look out for other comments on other social media outlets in regards to the poor craftsmanship and customer service offered by this Interstate Battery location. I even printed off the Interstate battery warranty info off of Interstate's website but they still wouldn't honor it.
Happy with service. They are not allowed to install batteries so be prepared to DIY. Guy was very helpful in doing so. Had the tools needed, Super friendly. Just wish they had a better warranty. Battery was 3 yrs old and still had to fork out $110.
These guys were great. We needed a battery for a motorcycle. They didn't have it in, but got it ordered and said to call back on Monday to get an exact arrival date for it, this was a Thursday. They called us Friday to say they had the battery. When I went to pick it up they had it all ready and even took it to my car for me. I was there about 5 minutes. They are friendly and very helpful.
UPDATE: Battery died on my vehicle, called and they had what we needed. Was in and out in less than 10 minutes. The guy at the counter came out to my car when he saw me pop the trunk. He took the dead battery and carried the new one to my car for me. Still amazing customer service with competitive prices.
Pleasant over the phone and even nicer in person. Andrew is a professional. Knocked out a battery replacement in the rain. Even hit a snag, thanks to our car manufacturer. No problem for him. He thought quickly, came up with a solution, and now my wife and I are back on the road. Will gladly take my business back here.
My car wouldn't start this morning because I needed a new battery. Called around and IB had the lowest price. The man there was very nice and even showed me how to change a battery. (Which may come in handy in the future) I would recommend going here if you want good customer service and good prices. ?
Limped in one morning with a dead battery before they were open. Had the hood up pulling the old one to save time. Walked in with the old battery as soon as the door opened. They'd already pulled the correct battery and had it siting out on the counter, ready to go. Made it to work with time to spare!
Bought that battery three years ago "until I could afford to buy a better one." Cost much less than the "better" batteries, and world just as well. Even at 3 years old.
One morning, my car decided it didn't want to start. After getting a jump, I drove to Interstate Battery. They tested my battery, confirmed it needed to be replaced. Even after the battery was pulled, I asked for it to be re-tested (on another device) and they were willing to re-test.
I ended up getting an Optima battery, for cheaper than other local places. As a side note, they didn't try to pressure me into buying an Optima (which are not cheap) -- I already decided I wanted to get one.
Bottom line, I would recommend giving them a try. The people there were very helpful and friendly.
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