American Towing Service in
North Charleston (SC)

The team at American towing is amazing! At ConGlobal Charleston depot they deliver all of our shipping containers. They are responsive, reliable, detailed, orientated and always willing to go above and beyond to help. Melissa is my direct contact goes above and beyond in so many ways: mindless, understanding and will do everything possible to make things happen. I am so thankful for her every day! Their drivers whether they're delivering shipping containers or picking up your car on the side of the road due to an unfortunate incident are gracious and kind. Wes, their 40' roll back driver has a heart of gold, many years of experience and always exceeds expectations. These are the people that you need regardless of your situation. Thank you for everything you do for us at ConGlobal!

Faith was the best help over the phone, she was nice, sweet and so funny! She made my day and I’m so thankful for her!!

I am the facilities manager with Oliver Gospel Mission and we purchased some container for storage. American towing was contracted by our supplier to deliver and place them. I could not have picked a better company. From the very first contact I knew this would be a great experience. Melissa has to be the most personable, professional, and caring individual. She is everything you would want in customer service. She listened and gave her advice and when she was unsure was honest and said she’d find out. She called me back exactly when she said she would and got us set up and scheduled for delivery. It didn’t end there though Wes showed up on the day of the delivery. He was later than scheduled but at no fault to him and he kept me informed the entire time, which allowed me to take care of other things and not have to sit and wait. This man knows his stuff. Easy going, easy to talk to, and in spite of my ignorance was able to guide me in a better placement than what I was going to do originally. You can tell this man takes pride in his work too. He didn’t just dump and run. He took his time and made sure they were place properly. And my type A OCD personality was satisfied bc Wes, without any instruction to do so, made sure they were placed symmetrically and even. I can’t speak for anyone else there but I’m telling you if you want a seamless, worry free experience then go with American towing and ask for Melissa and Wes! God Bless!

I had a great experience with American Tow Company recently. Faith in the office was incredibly kind and really helped me get my car back as quickly as possible. She was patient and professional, which made a stressful situation a lot easier. And Dennis, the tow driver, was super helpful as well. Overall, I really appreciate their quick and friendly service and would definitely recommend them!

Great people, super nice and didn't price gouge. Anthony the Tow driver was also very helpful and friendly.

Had a great experience with them when my wife’s car tire blew out. They got there super quick! Melissa was also very kind and helpful when the tire center I originally was gonna use told me all their techs had quit (just my luck)! She quickly dispatched the driver to an alternate location. Price was very reasonable based on my personal experience with other towers. Definitely recommended!

Great service. Wes backed all the way down my road & into my backyard to drop a 40ft container. Even driving a Huge truck with a tilt-bed trailer you can’t even tell he drove in the grass. If I ever need anything moved I know who to call

Towes Vehicles on weekends and you can’t get the car out only during people’s working hours .you know M-F 9-4 as a result they purposely run tabs up as if some one isn’t already in a hardship. You can run a tow business make money but to operate and be greedy is something ima make sure everyone knows about this policy I’m contacting theNews putting yall on TiKTok Yall are Greedy . THIS IS GREED

I parked illegally and they got me! I give them 5 stars because I accept responsibility for my mistake and understand that these guys have a job to do. They were professional about it and didn’t mess my car up!

I've had to use American towing 3 times and each time they've been great. On one occasion there was terrible traffic, go figure in Charleston, the driver made sure to keep me updated since arrival was taking longer than expected. Great people!

This place is amazing!! Faith provided the best customer service, she knew I was stressed on the phone so instead of just getting my information and what not, she sat and talked to me on the phone about the situation and made me feel 10x better!! My driver, Anthony, kept me updated on his arrival and even helped me understand what the dealership was wanting! This business is truly amazing and I will always recommend them to anyone.

Amazing service done by Donielle. The whole team was great as well. Definitely helped me through a very difficult time. If you need a tow service, call whoever you want. But if you want an amazing tow service, call american towing!!!

I have never left a google review but wow i have never been so impressed with customer service ever! I got a horrible flat tire and spent 2 hours waiting for AAA tow truck. After waiting for so long my dad called around for me and got ahold of American towing. Within 30 minutes of getting ahold of them they were at my car with it on the tow truck. Anthony was so great and such a big shoutout to their whole team! 10/10 service!

I literally want to cry with relief, American Towing helped me out so much today. Yesterday, an Uber driver decided to be late to a reserved (a two weeks prior made reservation) ride and then cancel on me. So I ended up having to drive myself to the cruise port and park there at the last minute. I was originally not wanting to do so because an Uber both ways was cheaper than parking and the tropical storm was coming. I figured it's not ideal or my first choice, but parking at the port will be ok, thinking this storm will be like any other tropical storm we get, maybe some lawn furniture overturned and a little rain. Then I woke up to today's news about 20 inches of rain with 4ft storm surge and started seriously worrying. Thankfully American agreed to go get my car, with me on a cruise ship in the Atlantic, key fob with me, and take it back to my apartment complex in Summerville. And they are doing this at a cost that is less than half my deductible. I wish I had called them first after another company told me they wouldn't do it.

This is by FAR the BEST experience I’ve ever had with a Towing service. The desk lady Melissa was so kind, understanding, and communicative!! The man that came to tow me was immediately trying to figure out what was wrong with the car himself in an attempt to “safe me some money” which was so sweet. He jumped my car, let me drive around a bit then loaded it up and very SAFELY got it to the next destination. He burned his hands on my hot car to help push it around as needed when it ran out of gas. Customer service is so clearly a priority for these people and I am absolutely using them every single time I need a tow for the future. I am so grateful for this experience because every other towing company is so rude and throws random fees at you when they are upset.

Great experience and customer service. Driver, Wesley, went above and beyond in getting my containers in the perfect spot. I made the mistake and had one of the containers loaded wrong, but he was able to position the truck and got it absolutely perfect. Highly recommend them for any shipping needs.

This tow service requires payment in advance in either cash or card. $130 is the fee for a full tow service but if the full tow service wasn’t done completely, $130 should not be provided! Very unsatisfied and it is very UNACCEPTABLE for not even 1/2 a refund to be offered for 1/2 a tow pick up job which resulted in my car not being towed anywhere. Employees talked over me, hatefully explained the service’s policy and hung up in my face twice. Hung up in my face when I was defending myself and explaining the situation. I could have easily asked for a full refund and rather than 1/2, correct? What great customer service huh? Right, catch my sarcasm but the employee conduct was rude as hell and immature. Very ugly demeanors with me! Will not be using service here again. I agree about the FURY of attitude and lack of professionalism. Be careful how you treat people and what you do to them!

I run a rolloff dumpster company and this has been the only towing company that has not completely inflated costs but also made it super easy to work with. Alex towed me out of the landfill to our repair shop and he even dropped me off back at my yard after, for free. Alex was professional, super nice and went above and beyond. Melissa in the office has great customer service--especially in a time of extreme need and frustration! We are setting up and account with them to have them be our company moving forward. Keep it up and thank you all!

My girlfriend and I scheduled a tow for 7am on a Saturday. They confirmed the date and time over the phone, sent no confirmation. And come the day of the tow nobody showed up, their phone line said to call back and I couldn’t leave a voicemail because it was full. Waste of time, money and effort. Do not recommend.

Ordered a container from BoxHub who set up delivery. These folks are great. Called the night before to confirm delivery and arrived right on time. I had a very tight yard to work with. The driver did an excellent job dropping it right where I needed it to go. He was an excellent driver. It certainly was quite a display of talent. He was super friendly and the staff that called was excellent as well. I have had several containers delivered to me over the last few years, this company was certainly the best. FYI they use full size tilts. Don't expect a f450 no matter what BoxHub says.

We scheduled a 40 foot container delivery in a space that just barely met the delivery requirements. It was a tight squeeze, but Wesley maneuvered everything to exactly where we wanted it. He was quick, courteous, and got the container squarely on the supports. Highly recommend.

Melissa was enormously helpful when my brother broke down on I-26 during rush hour. My mom and our whole family was terrified for him being around so many cars on a sliver of shoulder. Melissa was so empathetic- she told us how she understood how scary that was and that she would do everything to get someone out there and make sure he was safe but told my mom to check other places to see if anyone was closer. My mom called tons of other companies- all quoted an hour or longer. Melissa called my mom and let her know she had someone who could go right away. By the time my mom finished confirming- the tow truck was already there. He made sure my brother was safe riding in the cab and Melissa called my mom again to update her when they reached where the car needed to be towed. Absolutely exceptional service. The empathy and emphasis on safety with their customers is unmatched. We’re so happy we called American Towing.

Friendly and prompt service! Twice already this year we've needed a car towed to a shop from our house and both drivers each time were super kind, chatted with us a bit, and I've never seen a vehicle get hooked up so fast but also so gently. I've had terrible experiences with towing companies in the past, but I have complete trust in these guys with any of my vehicles in their care. First tow we scheduled the pickup and drop off -- the process was super straightforward and pricing up front. Second tow was unexpected and had to wait a little bit, about an hour or so, for the next available driver. But that was to be expected for any unplanned service need on a busy holiday weekend.

The company was very responsive and easy to work with even with us having to reschedule a few times. The driver, Wesley was on time, very efficient and friendly. He knows his job well. He did an awesome job! Will definitely recommend and use again if needed. Thank you!!

I just had to stop by and write a review as someone who is going to be a new customer! I was on my way to work this morning on highway 78 and one of your drivers ( I believe his name was Richard) had to stop to clear the road so the kiddos could get through. It was a super small gesture but it was nice to see kind hearted people still are around! You certainly have some top knotch employees!

I have mixed feelings for this place. When I used them at the dealership I worked for they were wonderful. Took care of my needs quickly and were great to deal with. Soooooooo when my sons car needed towed last night I called. Lady was kind of short with me told me they could not pick it up then which was fine. I told her it was in a parking lot and just needed to go about a mile down the road to Stokes Honda. She said to call back in the morning around 10 am. Called back this morning and was then told her driver would be busy all morning and she was not sure they could do it today. I waited to call this morning to give my business to a company that I always enjoyed dealing with. I guess she thought I would just call someone else yesterday and not wait till today. It's sad that you had a customer who chose your company, then was willing to wait, to then turn away again.

I got 2 different sized containers moved to my property . The office people were pleasant and helpful and their prices are better than any other company I called. Both drivers came when expected and with great communication. Wesley was fantastic and very pleasant! He knew how to maneuver his truck to pick up and place those container exactly where they needed to be in very tight place with many obstacles in the way. However... there was a huge difference in drivers! The "other" driver was total opposite. So if you need a towing service I recommend asking for Wesley as I would never use ATS again had I only experienced the other driver. I would not hesitate to use this company again.