Rusty's Full Automotive Service & 24/7 Towing in
Washington Township (PA)

They scammed me. They demanded more money after a deal was agreed upon while my car was hooked up to their ac machine.

Amazing experience! 10/10 recommend. I was traveling through PA and got a flat tire, called the shop late in the evening and they went above and beyond to make sure I was in and out as quickly as possible the next day. Additionally as a female, traveling alone with no car/tire knowledge - I felt like I was getting the best, honest service. Gave me true recommendations, with varying price points and didn't try to upsell. Great shop!

Called the shop and explained my battery issue. They Immediately stated come in and we will take care of it. Stopped in, they took me right away. In 30 mins had a brand-new battery and was out the door. So grateful to have an auto shop like Rusty's, and I cannot thank them enough!! Cory and the Team are AWESOME!!!!! Blessings to you all. :)

If you’re not knowledgeable in car mechanics, always get a second opinion before deciding take your vehicle to any auto shop. Unfortunately, many shops aren’t as honest as they appear. I went to this shop to have my brakes and transmission fluid checked, but they called me later to inform me that one of my engine mounts (the torque strut mount) needed replacement. They quoted me $200 for the repair. At the time, I didn’t know much about the engine mount they mentioned and assumed the price was fair, given it was related to the engine. However, after the replacement, my car began vibrating excessively when idling, reversing, or in first and second gear. I returned to the shop, and they claimed the other three engine mounts were also broken and needed replacement, quoting me $800 for the additional work. At this point, I realized they were trying to scam me. Before visiting this shop, my car had no excessive vibrations, so it made no sense for all my engine mounts to suddenly fail. I asked them to hold off while I researched the issue further. After doing extensive research, I found the vibration was due to the bad quality parts they used. I purchased an aftermarket torque strut mount from Amazon for $25 and replaced it myself in less than five minutes. The vibration immediately stopped. Considering the replacement took me five minutes with basic tools, it’s outrageous that they charged me $226 for the job—$100 for a substandard part and $126 for labor. Even an OEM torque strut mount costs only around $70. Funny thing they told me they don’t profit at all from replacement parts as those were the prices they paid their vendor, hardly believable. Regarding the transmission fluid change: My owner’s manual states that my car's transmission fluid capacity is 3.9 quarts, and typically, only 1/3 of the fluid (less than 2 quarts) should be replaced during routine maintenance. They claimed to have used 6 quarts of transmission fluid. When I called for clarification, they said they had drained and refilled the transmission multiple times. This is not only unnecessary but potentially harmful to a high-mileage transmission like mine. I now worry they may have already caused significant damage to my car. I actually wish they were lying about the amount of fluid they were replacing. Of course their customer service is abysmal. When I tried to discuss the poor repairs, the front desk staff repeatedly told me the shop owner would call me back, but I never received a single call despite following up for three consecutive days. One male staff member even hung up on me abruptly—hardly a professional attitude. To anyone reading this review: learn from my experience. If you think your car needs some substantial work, be away from this shop. Don’t believe online ratings, and the most important is that do get a second opinion from other shop for expensive repairs.

Quick and easy service/customer service experience. They are all very kind and respectful towards not only the owner of the vehicle but the vehicle itself. They are understanding of inconveniences and do everything they can to make a situation better!

I would not recommend rusty towing to anyone. This company charge me $600 Dallor to weld an exhaust pipe less than 2” and charge ac. They could have got the part need to fix the exhaust for around $150. Then called them at 4:45pm after car had been there all day and ask if it was done (because I had to walk up) to get the vehicle They told me to start up 15 Minutes later and almost there they called and said they had more time. After waiting an Additional 20 min they said it was still not fix, but was a little Quieter when it was even more loud than before. Now have to take it to another place and spend Additional money to fix it right. So in all word I would never take any vehicle to them for repair. Very poor and Shady company. They don’t even deserve 1 star!!!! And also they are a AAA representative and was told when making the appointment that I was a member and get a discount and still did not apply.

The crew at Rusty's are second to none. They treat you fairly and with respect. They will do whatever they can to help you and do their best to understand the situation you may be in, whatever that may be. I get to interact with them both as a customer and as a first responder and I can say, without any reservations, they are first class. They also support our military and first responders by giving a discount on various services they provide. Look no further than the crew at Rusty's!

Very nice experience with this business. I needed my lowered sports car towed, and the person who answered the phone was very nice, professional, and helpful. It wasn't long before the driver showed up, and I was greeted by an extremely pleasant and physically fit young lady named Jess. From the start, she was professional and has a great attitude that could put anybody at ease that is in a stressful situation. She took her time and made sure to load my car without damaging it. I rode with her for around a 13-mile trip, and she is great to talk to and is super cool. I feel like I made a friend today, and judging by all the other reviews about Jess, I am not the only one. I am sure all the employees at this business are top-notch, but Jess definitely deserves to be treated as a valuable worker. The flatbed truck was newer, very nice, and was equipped it seemed to handle any auto emergency. I hope to never need a tow again, but if I or anyone I know does, I wouldn't hesitate to recommend Rusty's. Thanks again, everyone!

I was traveling to Philadelphia PA from Columbus OH for Easter weekend & my SUV broke down Thurs p.m.. I found a Hampton Inn in Washington PA and had my car towed there. RUSTY'S was listed as a AAA approved repair shop and I AM SO LUCKY I FOUND THIS SHOP!! On a full booked Good Friday they were able to fit me in, replace a waterpump that blew and have me on my way by 4p.m. The customer service was above & beyond, Fair pricing and would recommend to anyone local or if you find yourself in a jam like I was. 100% satisfied and THANK YOU VERY MUCH!

I am a first time customer to Rusty’s and could not be more impressed with the service I received. Excellent work and very professional staff, especially Keith. And of course I have to mention Rusty’s cute and friendly pup, Frank!!

I can’t say enough good things about Rusty’s!!! I was on a trip from North Carolina to Canada and about 1 1/2 hrs into my trip my air conditioning broke down on one of the hottest days of the year. I had scheduled a stay at the Hampton Inn nearby so I searched for a local mechanic and found Rusty’s. I called them that evening expecting to get an answering machine but I got a live person and spoke to him! I knew it would be difficult for them to squeeze me in but he said to bring the car in and they would at least check it out. So I did. They were very professional and explained the different things it could be. I left the car with them and they gave me a ride back to the hotel. It turned out to be the compressor, so I had to stay an extra night, because they needed to overnight the part, but I didn’t mind at all. The next day they got it all fixed up and I was on my way again! Just want to say Thank You to Keith, Dave, Rachel, and all the rest of the guys I didn’t get to meet! You folks are the best!!!

Jess helped me out with a flat tire today. They did so quickly and rolled with the punches of loading the car up on 79 during rush hour. She was also very pleasant and made an inconvenient situation easier.

Keith and Rachel were awesome - I had a really messy situation with someone renting my car and not returning and they worked for over a day to find a time and coordinate from across the country with me a safe way to get my car towed and impounded safely. Really appreciate their hard work!

Rusty’sTowing saved us on the side of the highway when no other towing companies would help. The driver, Jessica, was incredible. She carefully loaded my car with precision and speed. She was extremely professional and so kind in a stressful situation. Clearly Rusty’s deserves the perfect 5 star rating. Thank you again for everything!

I spent almost a year looking for the right garage to work on my trucks when a good friend recommended Rusty’s. Keith and his staff go above and beyond to keep my vehicles on the road and running safely. We are governed under FMSCA DOT so things have to be done the right way He and his staff make sure it’s done correctly. I also trust his staff with my personal vehicles as well. First class service is what you get and they go above and beyond every time! No matter how big or small the job is you can’t go wrong with Rusty’s!

We use Rusty's for all of our vehicles' inspections, general repairs and most recently for sensor issues on our truck. Scheduling has been easy and convenient, communication is constant, and all repairs and costs have been explained before any work has been done. All of the employees have been friendly, easy to talk to and respectful of our vehicles. We highly recommend them for any of your vehicle needs!

Keith and his mechanics are the best around especially if you have a fleet. I have a construction company and keith takes care of all my trucks. They are very honest and always on time. I will never take my vehicles anywhere else.

Excellent service!!! Rusty’s, is a one stop shop with very knowledgeable and experienced mechanics. I highly recommend Rusty’s to anyone that is tired of the dealership service departments that over promise and under deliver and they are located about two minutes from i79 in Washington exit 40 Washington.

Rusty’s towing replaced my head gaskets on my subaru. They did a great job and in a timely manor . They also did a few extras and didn’t charge extra. What a great place to get automotive service . The girl up front at the desk was very nice to keep me informed. I highly recommend Rusty’s towing .

Rusty’s is a great company to deal with. I have had my vehicle repaired there they do great work. They are reasonable in price and honest with you with all the repairs. There towing is on point I use them for are business all the time. They are fast and direct with picking the vehicles up and delivering them. I highly recommend Rusty’s to everyone I know and send all my friends and family there. I will keep all my business with Rusty’s.

This shop is top notch in honesty, believe me when I say that proven to me by owner Kieth. Him and his team, from his sister in the office to all the factory trained technicians, make them hard to beat. Kieth does all my work and has since before he went into his own endeavor. Trust them, try them you'll be happy you did..😀

Took my personal and work truck to Rusty’s for service and inspection. The team there answered all my questions and guided me for the best choice for my needs. The work was done qucikly and efficiently. I will be utilizing their services in the future.

Called Rusty’s because I totally forgot when my inspection/ emissions ran out and only had a few days to get it done. They were excellent with working me into their schedule before the month ended. During the services I was informed I needed rear breaks. Their prices were very reasonable and they were able to complete the work the same day. This kept me from experiencing delays is getting my vehicle back or having to schedule a second appointment with them or somewhere else. They also worked with me to make my payment over the phone so I could pick my vehicle up after their normal business hours. If you’re looking for top notch service for you vehicle don’t hesitate to give Rusty’s call.

Top notch service. From the first phone call until my transmission was installed and performed as it should. Highly recommend to anyone. Customer definitely comes first at Rusty’s. Thanks again I’ll be back!!

Keith and his technicians at Rusty’s are the only ones that I will bring my vehicles to. Always excellent communication before, during and after the repairs. Reasonable price and I’d much rather help a local company than a large chain automotive service.

This is the only place I will take my vehicles! Prices are fair and issues always get fixed. They get my vehicles done in a timely manner and doesn’t mind answering all of my questions. Communication is excellent! I definitely recommend them to family and friends knowing they won’t be disappointed. Finding a good mechanic is necessary! Kyle Brown

I broke down on a Sunday morning still 4 hours from home. The tie rod broke on my truck. I had to get a hotel for the night. On Monday morning I called several places, but every one was busy despite my unfortunate situation. Finally I called Rusty’s and they went above and beyond to get me back on the road to home. I thought for sure I was going to pay dearly. I was really really surprised!! I got a really fair price, I absolutely did not get cheated. It was a very good experience.