Had them almost 2 years. Pick ups on time and the bill has been the same fair price. Needed a 2nd container said in a week had it in 2 days. Notifies when there is going to be a delay do to holiday or weather.
Inconsistent service pick up and lack of acceptable customer service- Live chat is terrible and continuously times out! My trash has not been picked up twice in less than 3 months! Other local service (Becks Refuge) is less expensive and pick up is on time each week.
Service has been good. In past, you put your stuff out no issues. Now, if it doesn't fit in the container, WM wants you to purchase their bag to put bigger items in for pickup. I had no issues in past.
Awful. Horrible service and impossible to speak with an actual person. Even when escalated they do not care about the issue and have no interest whatsoever in making it right. Honestly can’t say enough bad about them and their lack of empathy and customer support. Wish I could give 0 stars.
They don’t pick up the trash half the time and won’t send out any notice . It’s been two days since trash day and STILL nobody has picked it up . This is like the 8th time in 7 months that they just randomly don’t show up on trash day and I’m absolutely sick of this . Looking for another company to do business with .
I wouldn't even want to give them one star. They canceled the garbage route and I had to burn the garbage as it was overflowing the can. They also show up a day late all the time making the can sit at the end of the driveway.
Waste Management does not provide good service. The cost is outrageous and the service is poor. They have not picked up in over 3 weeks. Everyday an agent says the trash will be picked up "today"
Still waiting.........
Don't choose Waste management for Garbarage unless you have no other choice. They charge more. They Charge for cans. The bill routinely goes up. Their communication is poor.
Trash hasn't been picked up at all this week. Days late or not at all for scheduled pick ups. Garbage for Wednesday pick up still pipe up for entire neighborhood.
There’s a 50/50 chance your service will be provided. The service is very expensive. Pay for recycling and they don’t even pick up anything glass you have to take it to a distribution center yourself.
WM missed a recycle pick-up again. They will issue a credit to our account for future service but they will not issue a refund. Now I need to file a complaint with the township again. It would be so much easier if we didn't have to use this company at all.
M
It is very hard to talk to a person. If you do, you may or may not get any satisfaction. Drivers seem to do whatever they want - skip pick ups, don’t take a large item that has been scheduled for pickup. It’s hard to even know if you can schedule large item pick ups - website is no help on this at all. BEWARE - your prices with go up and up unless you talk to someone (again, hard to do) to get them back down. Does not seem honest at all.
Driver and helper excellent. Got charged a $60 late fee was not expected or communicated. Bill goes up more every year with vague excuses and surcharges.
Our driver is great, there has been no issues with the personal representation of the company. Our issue has always been with billing, and the representation in that department. Every billing cycle the prices just continue to increase, you get last minute or late reports of no pickups. When you call to get some form of relief they tell you that your address doesn’t even exist on their routes, but will acknowledge that you pay them, and have no response when you ask the rep to make that make sense. We are definitely changing services.
Trying to order stickers has never been a problem for the last 7 years but in the last 6 months it has been horrible either the person answering the phone doesn't know how to complete the order or the phone system keeps running me around in circles... I can never get a live person that knows how to take an order for stickers in a timely fashion. Never was like this before. Horrible service
If you want a service to show up for pick ups each week, then this is not the company for you. We tried to change companies but our township won't let us. So we are stuck with WM. Always a fun game of "will they take our trash this week". Twice in the last month they picked up over half our neighborhood before speeding out never to return (until almost a week later after a ton of complaints). But hey, when the have no competition in our township, no reason to really care...
You don't show up when a special pick up has been scheduled, and you pick up crew is more concerned with taking pictures of the trash they don't want to pick, then doing the job. I used Waste Management at my home in Pennsylvania and the service there was excellent, here in Green Valley AZ it STINKS!
So sorry to hear so many customers have had bad experiences with this company - to be honest I was so surprised - Have only had service for about a year and have to say our service has been top notch, in my area the driver is the crew :-)... at least I think so - and he has ALWAYS been polite and nice. When we first moved in we received a list of garbage haulers and I called each and everyone, and WM had the best value. They have always been on time. We recycle intensely so we typically only have one of those 13 gallon bags each week, packed full! BUT WM also picks up our recyclables and THAT is usually full to nearly overflowing - we use one of those really big bins AND the 'regular' size blue bins - When I asked customer service about having extra recycle they explained I could use any bin, just make sure I mark it "WM Recycle" , which we did! The big bin has no lid so we have a 'make shift' cover that the crew is always is careful with. I hope every ones experience improves!
Missed our trash pick up twice during weeks that a holiday fell on. Talking to a dispatch person and being lied to saying that our trash would be picked up within a few hours which was a lie each time. Taking the trash ourselves to the dump and being told for 2 trash cans full of trash that it would be $65! That is ridiculous when I pay my bill on time every month!
Cost too much to dump off two boxes of ashes. We recycle and burn most everything so when we cleaned out our burn barrel & tried to take two boxes to the dump and they wanted to charge $65 to get rid of it. Outrageous.
WM is a nickel and dime company. Rates constantly go up, service is hit or miss. If you use your own cans plan on replacing them regularly from collectors damage or pay a bunch of ridiculous fees to use their cans.
There are much more dependable and reasonably priced trash removal services in the area.
Worst trash service I have ever experienced. They do not pick up the trash most of the time. They have broken 2 of my trash cans. They threw the lid to one of my trash cans in the truck. Absolutely terrible.
I do not normally write reviews, but I am beyond impressed with their kind and quick customer service. Will be picking up our treadmill no problem and no extra cost. Wonderful!
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