CJ's Tire & Auto in
Willow Grove (PA)

Update: I reached out to this branch to request the manager’s information, only to discover that the person speaking this way is the manager. When I called, I was once again, referred to as 'love.' I expressed that this was unprofessional and ended the call. ​I then received multiple back to back calls from 'Vinny,' the manager. When I explained why this language is inappropriate for a business setting, I was met with 'Sorry you’re offended, this is just how I am.' While everyone has their own personality, 'quirks' shouldn't include being condescending to paying customers. ​After a 6minute back and forth, I was offered a free oil change and told 'no one’s ever complained before' which likely just means no one else felt comfortable speaking up while their vehicle was being serviced. I didn't call for a handout; I called to make sure this doesnt go unnoticed. ​I’m aware this seems inconsequential, but in an industry where female consumers are constantly treated as less knowledgeable or dismissed, staying silent only ensures the behavior continues. If you wouldn't call a male customer 'love' don't say it to your female customers ‐--------- You should tell your front desk person that if youre going to call your female customers "love" that you should call your male customers love also. Funny how when there were other people in the room I was "Ms.Bussa" and once I was the only person left, sitting on the couch facing away from the desk..I suddenly didnt have a name, just a pet name and Im pretty sure if my husband was with me he would have been referred to as Mr.Bussa. Its 2026 why are we still letting this bs slide

The customer service was great! Has great prices got 2 tires and balancing for less than $300 dollars

DO NOT GO HERE AS A WOMAN! THEY WILL PLAY IN YOUR FACE ABOUT YOUR OWN CAR! I have been doing all basic car maintenance myself since i was 16. Brakes, rotors, oil changes, changing my tires on the side of the road, etc. I drive a very very traditionally young girl car (VW bug) and I refuse to get F’d over by predatory shops thinking I’m dumb when I take phenomenal care of my car. In October I had one tire that kept dropping way below pressure on long drives. Took it to CJ’s as they were right next to me and got told I needed my front tires and alignment done because they were turned in and rubbing bubbles in the tires. Sure. Dished out $400 and kept moving. I noticed immediately that my alignment was very incorrect, I was drifting to the left constantly. My tire light was also broken during the process and now permanently on. Between college and work i didn’t get the chance to take it back until I hit a small dent of ice in the road and heard a pop. I took it in the next morning and immediately got a call that my rim was bent (which they could not fix themselves) and my axle joint was broken and leaking. Originally quoted a few hundred for the job. I was suspicious because the axle broke on the side the alignment was leaning towards, meaning it most likely broke due to stress of the alignment. I said i’ve had previous issues with the tires on this car and asked them to check to make sure nothing was wrong with my nearly brand new tire that was on said rim/axle side (I knew nothing was wrong, I was testing how far they’d go). He said call you back in 20. All of a sudden I have a bubble in my tire and that’s another $200. Then I get the text report and they added alignment for $99. The bill was up to 750 DOLLARS not including the rim I had to get done at a different shop. The only pictures they sent in were my rim and my axle. No proof of an imaginary bubble in the tire. I call back and ask 1. why I need an alignment if experienced mechanics generally do not need to do alignments after axle replacements, you can simply realign the joints during replacement or work around. 2. why would I pay them for alignment when their original one is what caused hundreds of dollars in damages in the first place? They ran me in circles for 5 minutes, whole time calling me “sweetheart” and “honey” as if I am not a grown woman. Needless to say I went local. $175 for the rim $450 for the axle. No alignment needed and no bubble found in my tire by reputable local shops. Bunch of BS coming out of chain shops like this. Stay safe!

My experience at CJ's was excellent . Staff was friendly, knowledgeable and professional. If you would like prompt service and reasonable prices I would highly recommend CJ's tire and automobile.

Toyota Highlander 2022 inspections. They took 2hrs for inspections and ask them why so long for inspection? Was told, “they do thrall inspections”. Understandable! When I went in the garage to rush them cause I have to pick up my kids after school. What I saw was, they were tightening my wheel Lugnuts with a torque wrench. Not many mechanic Does that! That’s a plus in my book. Great price for a thrall job inspection. Thank you!!

The guy at reception was nice and polite!! But there's a BUT. The service is super slow! They changed tires on two wheels for an hour and a half, Just i’m have been here and no one more there. They broke the plastic and tried to fix it (put it back) with a hammer😳. I had to stop this process, otherwise he would have kept hitting the part. It looks like they installed the jack incorrectly and broke the plastic... The guy from reception told me to bring an estimate for the repair of this part, I hope they will compensate for the damage... Overall, everything is clean, the staff is pleasant, but inexperienced and sloppy.

Vinnie, John and there team did a great job on the Tires I needed by finding the exact model and size. Will recommend CJs in the future for all automotive needs…thanks guys.

Really great Experience getting my tire replaced at CJ‘s The staff went above and beyond and was very helpful. I appreciate the effort and professionalism

My overall experience with CJ Tire was okay. I chose them mainly because their location was convenient and their pricing was more reasonable compared to the dealership. The staff members I interacted with were friendly and helpful, which I appreciated. However, the biggest issue I had was the amount of time the service took. I was told it would take about one hour to install my new tires, but I ended up waiting three hours. This was extremely frustrating, especially since I needed to be back at work for a meeting. When I asked for an update, I was informed that the technician was having trouble with the back wheel alignment. It seemed like the technicians may have had limited or no experience working on my particular vehicle, which contributed to the delay. If that had been communicated to me upfront, I would have made other arrangements—either dropping the car off at a different time or preparing for a longer wait. While the customer service was friendly and the pricing competitive, the lack of accurate time expectations and transparency about potential challenges made the experience less than ideal. I hope they improve communication so future customers can plan accordingly.

They have high turnover rate in employees, and we lost two very honest, entertaining, and knowledgeable members within six months. Also, the repair cost can be pricy depending on your needs (see breakdown below). Most likely you would not see much discount on repair by being a loyal customer for a long time (although, they have the loyalty points which accumulates over time & $5 kickoff discount). Here’s the break down of the cost you expected to see (following 2 items + shop fee + sales tax): 1. Part Basically the double of the cost sold in AutoZone, except very available parts, e.g. oil filter. 2. Labor Fee $143/hr if CJ uses their parts $180/hr if customers bring in own parts I would highly suggest comparing the price on the specific repair between bringing your parts and using their parts upon receipt of the quote.

Everything was quick with my inspection. John at the front counter was a good guy to talk to while everything got done as well. Clean, no hassle, everything was smooth. Good experience.

Professional and courteous. Work was done in an expedited manner in order for me to attend another meeting. Business is well run.

The guys were so kind and accommodating. They came to me before starting any work to explain what needs to be done. They came price was FANTASTIC !!!

I was away from home when my tire was damaged in an accident. CJ's had great reviews so I went to them and am happy to add my own review. They replaced the tire, didn't try to upsell me and I was able to complete my trip. They are a trustworthy business.

The best place for tires and all your needs. The customer service is incredible and make you feel that everything is taken care of. I have already recommended a fleet of people to go there and experience the great care of customer service. Thank you so much of taking care of us!!!

I called cj tire to get an oil change. The gentlemen on the phone sounded nice and said yes I have time I close in an hour or so come now. I got to the establishment 10 mins later held the door for one of their representatives and not even a thank you. I sat in front of their office desk for 25 minutes no greeting or welcome before being told that we close in 15 minutes we cannot do your oil change. Why even tell me to come down there to be told that. That just sits wrong with me especially on a rainy nasty day like today. If I could give negative stars I would. Thank you for nothing cj tire

Great place to bring your vehicle in for any type of work. They guys at the shop were great and honest and fair prices. 👍🏽

Very satisfied with the service! Prices are always transparent and fixed. Clear communication and detailed reports, if something wasn’t clear, they calmly explained until I understood. It’s truly pleasant to communicate with them, you feel care and respect. Highly recommend!

Good experience, service was quick and price was best in town. However, they lost one of the valve stem cap and did not replace, my tpms was not reset as all my number was out of order and a couple tires was not fill up to factor spec.

I brought my brand-new electric vehicle to CJ’s Tire & Automotive for an inspection and was treated with complete disrespect from the moment I arrived. The front desk staff were rude and snotty, loudly telling me how “awful” my car was and making sarcastic comments about electric vehicles – while I stood there silently, just trying to check in. To make matters worse, I watched through the window as this same employee handled my car carelessly and disrespectfully while driving it into the shop - laughing about it. When I got the car back, my white interior was dirty, which I understand can happen at a shop, but seems to be expected with this disrespect. The manager did try to apologize and even offered a $10 discount, which I appreciate, but the fact that this behavior happened in the first place — in front of him! — is unacceptable. No customer should ever be spoken to or treated this way when they are simply paying for a service. Service is everything, and I strongly caution anyone (especially with an EV) to take their vehicle elsewhere. I understand the view on EV vehicles but ultimately it is my decision what I drive and my money. Every customer deserves respect- especially when they are respectful themselves. I will never return to any location and do not recommend this business to anyone who expects basic respect and professionalism.

Fabulous experience at CJ's Tires in Willow Grove. Vinny helped me schedule an early morning appointment for new tires. He ordered my tires and had my vehicle serviced quickly at the time of my appointment. Vinny is fabulous to work with and his crew of technicians did an excellent job. I'll be making all my future tire purchases at CJ Tires in Willow Grove. Thank you!!

I visited this store on Saturday August 23, 2025. I ordered tires they were delivered to the Willow Grove Pa store. I want to say the staff working today were Amazingly Great!! The service I received was Great as well.

CJ's is great! Staff was very patient and helpful, and the service took no time at all for my state inspection. I am very happy with their service -- thank you!

Had a waiting appointment and their waiting area is nice, with coffee. Service team were helpful with the documents needed. Communicated clearly about the service completed, and what's next. Note: If corporate can offer mechanics a two way entrance and exit garage area for better air ventilation rating would be higher. Thank you

Had a nail in the tire and they took care of it promptly the same day and rebalanced the wheel. Were honest and great as the nail only hit a lug on the tread and did not pierce the tire and charged me accordingly. Earned a repeat customer.

I had a really great experience at this location! All of my options were very clearly explained to me, the pricing is fair, and the location itself is very clean and tidy. I felt comfortable bringing my car in for work despite not often straying from the dealership. Good chance I end up coming here primarily for future maintenance!

I couldn’t have been happier. Friendly and efficient service. Fair price and the tire was installed exactly when they said it would be done. I was traveling from NY to PA so I was relieved I was able to head home as planned.