This place is great! They guys here are very knowledgeable and professional with the work they do. They kept clear communication with what's going on with the work that had to be done and the pricing was fair. They did not feed me any BS. 100% bringing my car here for future work.
Called Tuesday as soon as they open they were able to get my Acadia in and out the same day gave great communications on where they were in the process of looking over my car. Great service i will definitely return for anything else I may need.
Thank you Cherry Lane Auto Repair for my Chevy Traverse oil change! I will recommend everyone who is looking for HONEST, PROFESSIONAL, COMFORTABLE AND EFFICIENT an auto shop…Cherry Lane Auto Repair is AWESOME! Thanks again!!
Dan Moore
Awesome place! Customer service was amazing and they are honest about what work needs to be done. Highly recommend going there or at least having them give you a second opinion.
Great job on my truck and fair prices.had a check engine light on cleared the code which had to do with the oil change. That’s what my appointment was for and the check engine light. This is my new place to take my truck. It’s real close to where I live.
Got an inspection done on my ‘22 Hyundai Santa Fe Calligraphy and the customer service was great!! The waiting room is really nice and the coupon for the inspection that came in the mail was an added bonus!
I have had both my and my wife's cars to Cherry Lane Auto Repair and have found them very straightforward with explanations and very thorough with their work.
Nice shop, I believe they have a high overhead.And need your money to pay for it. Have good offers to get you in,then look for any possible things to fix. High dollar place. Need to have a money tree in your yard to go there.
Cherry Lane auto repair was recommended to me, and I am so grateful! They are professional, knowledgeable, and hard-working. I waited for my vehicle during service, and the office environment was pleasant, clean, and even offered some very nice snacks! The staff is courteous, and they work efficiently to meet your needs.
I have used Cherry Lane several times since last winter, shortly after they opened. They dx'd the problem, sent me videos showing what was wrg & then fixed it for, in my opinion, was a fair price. They also let me know what things may need repair in the future. No pressure just info. I asked about my car, in general as it is a 2006 Honda. They assured me it would easily last 100,000 miles & showed no issues. They could have lied & said otherwise. I have dropped in several times for little things like tire pressure light on & they fix, no charge. Today one of my wipers fell off when I was cleaning the ice off my windshield. They popped back on easily & chkd the other one. They smiled while gladly offering what is in reality very important ...customer service. I had decided last yr they will going forward be my mechanic for all these reason. So come March time for my state inspection...Cherry Lane Auto Service, for sure
Cherry Lane Auto Repair customer service is exceptional (or whatever word is better than exceptional). I just got off the phone with Tim, looking to schedule an appointment to replace an engine and before booking the appointment, he advised me to contact a Hyundai dealer because of service bulletin that is currently out on my car and the problem that I'm experiencing. Instead of putting business first (and engine work isn't a cheap service), Tim put the customer first. While I hope not to need car repair anytime soon, when I do, it's Cherry Lane Auto Repair for me!
The building is beautiful. Inside the building is beautiful. The office is sealed behind glass so I could enjoy the free snacks in the waiting area in peace. The bathroom was modern and clean. The staff was respectful and kind. I can’t wait to go back for my next oil change!
We dropped in unexpectedly and Matt was so gracious and friendly. He promised to examine the problem we were having after a very rough run in with a pothole. They took care of the problem as promised and also performed an oil change and changed the battery which was necessary. Good professional work at a fair price. We will definitely be back.
Had a cracked rim and it was swiftly replaced. Matt was exceptional and the team kept me updated each step of the way. Would return again in a heartbeat with any car troubles.
Can't speak highly enough about the service we received!! Tim was eager to help when I explained an issues I was having with one of the vehicles I was transporting back to Michigan. They had They problem solved within 20 minutes.
Thank you Cherry Lane Auto Repair!!
Cherry Lane auto save me $2,500 compared to a dealership. Not only did they fix my car at a much more affordable rate they got things working in my car that I didn't even know were broken. They also got it done in a very timely manner and with great customer service. I have found my new mechanics.
I have had the pleasure of having a couple of my cars repaired at Cherry Lane Automotive, and I couldn't be more impressed. The customer service is truly outstanding — they go above and beyond to ensure you're comfortable, informed, and satisfied with their work. The staff is friendly, professional, and genuinely cares about their customers. The quality of the repairs is top-notch, and I always feel confident leaving my cars in their capable hands. I highly recommend Cherry Lane Automotive to anyone looking for reliable, honest, and exceptional service. They have definitely earned my trust and loyalty!
We have used Cherry Lane Auto twice now for our car service. Super friendly staff, honest, fair, & helpful. The software they use to share repair information/recommendations is very easy to use & informative. Their communication is prompt & thorough. Very much recommend using Cherry Lane Auto Repair for your next auto service!
Cherry Lane Auto Repair took care of my Mustang GT with an oil change, tire change, and balanced, and the whole process was quick and efficient. I had it in for inspection as well.The workers were amazing, super friendly, and really treated my car like their own. If you’re hesitant to take your car to someone else to take care of, just like I was, trust me Cherry Lane will take care of it. Hands down the best shop around I couldn’t be happier with the service!
Would not recommend. Have gone in several times in the past few months. First time I went in to get tire mounted and they forgot to balance them but still charged me for the service. Had to make a return trip. And came in again to have 2 tires replaced and the price doubled the the last time I was in. Now fast forward to September from June and I need to have 2 more tires balanced and the price doubled again. In June I paid $114 for 2 tires mount and balance. Now 2 tires to have balanced is $106 half the work but same price. Pricing seems very dishonest and rapidly increasing
When "service needed " message appeared on my dashboard, I assumed it was for oil change only. I got a call from the shop stating there is an issue with my car that is under the warranty. They gave me the codes and the customer service number for Mazda when I voiced my concern about Mazda charging me for the repair. I had the confidence to deal with the dealership because of information I got from this company. My car was fixed for free. By dealership. Thank yu soo much for going beyond the oil change service and helping me. I appreciate you .
I recently visited for an oil change and rear brake replacement. While the services themselves seemed completed, I encountered a significant issue with damage to my dash cam.
Upon picking up my car, I was informed by the front desk that my dash cam was broken and most likely due to sun damage melting glue. However, my inspection revealed the top part of the mount was clearly snapped off by physical force, not degraded by sun. There was no glue residue consistent with their explanation. Furthermore, my dash cam footage shows it being jostled and manipulated while my car was in the shop, strongly suggesting the damage occurred during service.
I returned to the shop to address this, but the manager was unavailable. I left my contact information last week, expecting a call back to discuss a resolution. It has been over seven days, and I have not received any communication. This lack of follow-up after an item was damaged during service is highly disappointing.
While the mechanical work was fine, the shop's handling of property damage and subsequent failure to communicate has left me with a negative impression. I would caution others to check their belongings carefully after service here.
Appointment for oil change today. Nice waiting area. Extremely friendly service. Chris is very knowledgeable & amazing at multitasking without making each individual feel rushed. Will definitely be getting my car inspected there in the near future!!!
Best overall experience I’ve ever had for car service! The attention to detail is like no other! From the well-designed website to the organized Drop-Box to excellent communication via text, email, and phone calls, the thorough assessment of my car through pics and explanations and finally high-quality work performed in a timely manner at a fair price! Thank you!
Tech overfilled the oil, slopped oil residue on engine manifold cover, somehow missed whining pulley tensioner and very low coolant level in reservoir. Another shop will handle future maintenance. Email sent was unanswered. First and last visit.Update- employee phoned after reading review and offered to satisfy the complaint. I saw the techs and one’s performance and made an educated opinion so I’ll move along to another shop.
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