What clients say about Walt's Auto Repair & Towing in Upper Sandusky (OH)
Terrible customer service
I work for a business that deals with scrap cars. Unfortunately, one of the cars we were sent to pick up was at Walt’s and our driver informed me that they were denied by the shop to pick up the vehicle pending unpaid balances
I called later on to get more information about the situation and as to how this can be resolved that way both parties were happy; just to get laughed at by the lady on the phone, who then told me she didn’t want to deal with it and told me “ I have another customer calling so I’m going to hang up on you” which she proceeded to do.
Avoid dealing with these people as they are extremely unprofessional and incredibly rude and according to other reviews, I’m not the only one who thinks that.
Full disclosure - I think the problem started when he confused me with my sister-in-law, who's name is also Tiffany LaCourse. She's had some issues with him recently and I don't think he realizes we are two different people.
That having been said - my son was in an accident last month (June 7th 2025) and Walts Towing ended up towing his car.
When I picked my son up from the scene, they weren't sure what tow company would take the car, so the sheriff gave me his card with the report number on it and said the tow company would get in touch with me. No one ever called me, and I was completely slammed between work, my boys' baseball schedules, my mom's doctors appointments, and everything else going on.
I talked to my insurance company (State Farm) immediately after the accident, filed a claim, and they said they would make sure the car was at a facility that didnt charge storage and if it wasn't - they'd have it moved somewhere that wouldn't charge for storage. I assumed since I never heard anything more from my insurance or the towing company - that there was nothing to worry about.
Weeks after the accident - on Friday, June 21 2025 - Walt and his girlfriend showed up at my house at close to 8pm when my husband and I were in Ashland at a baseball tournament and he scared my elderly mom and my 9 year old son. He gave my mom a copy of the police report with a POST IT NOTE attached with a price of $1,398.13 handwritten on it (see attached photo) and said he needs to be paid ASAP and I need to get my car. That is NOT an invoice - let alone itemized. I still to this day have not recieved an invoice. I called the police on him that night and made a report.
I've tried to reach him and so has my cousin Richard (who tows vehicles) numerous times to get the car - so the storage fees would stop - and he hasn't answered or reached back out to either of us.
Now this weekend - July 19 2025 - I got served with small claims court papers. He's taking me to court for almost $2400! And he still has my son's car and has still has never returned any calls to this day!
I fully intend to file with the BBB, Ohio Secretary of State, ODOT, and any other authority I can to have this remedied.
They were amazing! My car broke down on a trip to cedar point, they were quick to get to me and tow me and quick to get me fixed without over pricing! They picked me up the next morning and took me to my car. They had my vehicle for maybe 10 hours that’s including towing and fixing. Def amazing experience!
Walt was so helpful; made many good suggestions. Our vehicle was towed immediately and repaired right on time so we could leave for vacation. Highly recommend Walt’s Automotive!!
If I could give a zero star I would! I got into an accident that I was not at fault for and my car was sent here- I called on Monday to ask about retrieval of a single christmas present that was in the car for my daughter and they were completely heartless! Not only was I in a horrific accident but my daughter was also in the car. The least they could do is allow me to get her present- there were things FAR more valuable in the car.
Edit: Since you seem to fail to have a heart I wanted to let everyone know. It wasn't my insurance company to begin with, the accident WAS NOT my fault and it was the other drivers insurance. If you bothered to get the whole story since apparently you can't read either. I understand there are policies in place but there are exceptions and this should have been one had you had a heart, for Christ sake it was christmas. Hope you feel wonderful about almost costing a little girls happiness-don't worry though her mom always takes care of things.
All these Bad reviews Are Fake take it from me Walt and his Staff has helped me Alot each time I bring my car there It gets fixed They are nice caring people And KNOWS how to get the job done and I promise if u read this Walt and his staff will not let u down ! He even cleaned something dirty in the engine part Sorry for the terrible English Because I do not know anything about car parts but He even cleaned that They are very dedicated To getting the job DONE and I feel like we should all be alittle more appreciative to even have a Good Company like this around in the city .
Absolutely terrible ownership majorly rude, disrespectful, unprofessional, and just plain nasty not the workers the owner himself I will never in my life recommend this place, and don’t try and call me a fake account 100% real my friend, Walt obviously can’t read once again not a fake account I dealt with Walt on 10/3/2024 this idiot can’t come up with a proper apology or response so he decides to call all of us a fake account be aware and don’t go to this disgraceful business
I would highly recommend Walt's he replaced my fuel tank. He was very helpful. They even stayed a little bit later so I can get in there to pay for it so they didn't have to keep it overnight. They're very helpful. I paid $1,000 in total for labor and all the parts. I cannot complain and for any future issues I'll be going back to them. I would highly recommend they also explain to me and showed me everything that they replaced. They went above and beyond
I used Walts Auto repair several times while living at Veterans home in Sandusky was always treated right , now I live in Brook Park still take my car to him . Makes me feel like family .. Thanks Walts Auto Repair
Our 2008 VW Beetle Convertible was having issue just before the 4th of July weekend. We dropped it off on Friday expecting it back by after the 4th of July but Walts Auto Repair came through and fixed our serpentine belt and a new AC Compressor the same day so we could enjoy the top down for the holiday weekend. They were honest and reasonable priced. We will be using Walt's Auto Repair for future repairs for sure. Thanks again Walt's!
MONDAY 10/18/2021 2:30 PM:
I called Walt's to tow and repair my car because I have known his sister for many years. I figured he would treat me right.
They had my car for over 6 weeks. Every time I would call they had an excuse as to why it was not done. Finally I said if they don't want to fix it, why did they tow it into their shop in the first place? I told them to leave the car outside with the keys in it and I would make other arrangements. (thinking it would get them off dead center and that they would get the repair done)
After being on hold for a minute they came back and said OK it will be outside with the keys in it. When I went to check, I found it was outside WITH A DEAD BATTERY & A HALF FLAT TIRE!! I had it towed to Wilsons Towing & Repair this morning. (Monday 10/18/2021)
It is being fixed as I am writing this review. (same day)
NOTE: This is not a major repair. Wilsons quoted me $249.00 (including the tow charge)
I would not recommend Walt's to anyone!!! (not even an enemy)
Excellent service! Fair pricing. I had my car towed in for a starter one late afternoon. I was warned it could take a couple of days to get the car in. Lo and behold I got a call from them at 7:50 am the next morning giving me a quote to get the work done. I approved the work. At about 10am that morning I got a call telling me the work was done. Now that's service! Walt, you earned me as a loyal customer.
Our daughters car broke down on her way home from work. Her tire ball joint came out. We live out of town and we were treated like a long time customer. Repair work was done in a timely manner, was not charged for things that did not need replaced/repaired. Honest, upfront, quality & professional service. I would highly recommend Walt's Auto Repair
This business does not have a parts changer on premises . The owner of the business is inspecting your car for repairs. Whatever his bills are for the month is how he treats looking at your car. If things are good for him they're good for you but guess what , times aren't always good for everybody. Its your story Champ...tell it like you want. Face it you can't change a part that a customer requests you to change because you can't ding em like owner mechanic you are...Champ
Police had car towed but didn't place a hold on the car and told me I could follow Walt back and get the car right then and there if he would allow me to , this was 2:a.m. Sunday morning...he declined to allow me to. Come Monday morning I called to find out the price and it was to told me $309.56 because its 2 calendar days. That's highway robbery all day !!! Def taking advantage of the situation , I feel, to make more money then it should of cost!
I have never dealt with a towing company that was so rude and selfish. They pass judgement on you and think they know everything about you. I'm so glad that he gets to make a living off of other people's things and then rubs it in their face. How anybody could do that to people blows my mind! I don't see how you can do everything in your power to mess with somebody's life and still sleep at night. I would never recommend a place like this to my worst enemy. Nobody deserves to be treated so poorly!!
Car was towed there at 11pm Thursday night they took Friday off said they was only picking tows up Friday. I had cash in hand Friday to get my car but because they didn't want to walk inside the building I had to wait until Monday. Than they ended up charging me 5 full days of storage because it was 5 calendar days. So how is that fair that's just ripping poor people off. It's all a money game
I read a review that said this place is racist. Against who cs I walked in and two black dudes were working with them and the guy was very nice. Gonna be my go to mechanic for now on. Cheapest I seen this far.
Best repair shop in town. The only place I take my car to get repaired. Very reasonable prices and quality work. Also offers towing. I had to use Walt when I stupidly drove through road closed sign due to high water. He graciously came out and waded to my car to tow it.
This family is awesome. My daughter broke down near Walt's almost at closing time. Not only did they go get her but had it fixed and on her way before I could have made the trip from Cincinnati. Very knowledgeable and fairly priced. Above all just great people. Thanks again.
Walt always gives great service, and works around my schedule. When it comes to my oil changes, he is the quickest place to get one done. Thank you Walt
Gracias Walt!!!! You came and helped out my 67 year old parents who needed a quick oil change and didn’t want to wait in line at Walmart. Both my parents said, “Muchas gracias señor Walt!” You are getting an outstanding review by us and recommended to all my senior citizen family and friends Keep doing a wonderful job and May God bless you always!!!
I’m a local drug rep, not to mention seven months pregnant, and I broke down on the side of the road. I called Walt’s and he towed my car in a matter of minutes and took care of me and got me back on the road. What a sweet, generous and caring person. Such a great guy!!!
There’s not a single person especially including Walt that is “racist” that works there. The shop has done nothing but give me great customer service, promptness, and great prices when it came to repairing my Wrangler and Hyundai. Walt has gone out of his way to Help me out in every emergency situation that he could. Being a local, I wouldn’t go anywhere else!! I highly highly recommended him to anyone in or coming in from out of town.
I got a flat tire the other day and they towed my car and fixed it quick. They were friendly and respectable, and did not over charge me. I would recommend them to anyone.
If I could give less than one star I would! These people are so rude and racist! I got the police called on me for asking them simple questions. They are money hungry and they will not be gentle with your car!
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