Today I scheduled a tow through AAA, they sent Lucky towing. The guy who arrived seemed very young and inexperienced. He tried jumping the van to drive it up onto the truck but it wouldn't start. He then hooked our econoline up to the chain and kept cranking the van to the right to "shift it" to line up to the ramp. I asked if he put the car in neutral and he said it won't go into neutral with a dead battery. I then went inside because "im just a woman" and sent my husband out. My husband asked him again if he put the car in neutral and he said he not yet because he was cranking it over to line up with the truck. He dragged our van a good 10 feet sideways with it not being in neutral. (Clearly the wheels weren't spinning) Furious to see what the auto shop says needs repaired as this can cause tire, transmission, enginee, and frame damage from the "cranking". It took him a good 30 minutes to get the van loaded up. Not only that but he also left scraps from the tire on my asphalt driveway as well as tore up asphalt from leaving the van in neutral so now we have a pot hole to repair on top of it. Can't speak for the whole company but I definitely don't recommend the gentlemen we had. I believe his name was Gavin.
Ty came to the rescue when I broke down on my way to work. Super fast response time, thorough communication letting me know when he was on his way and when to expect me. Prompt, polite and helpful.
Had to call Sandusky Towing LLC when I woke up to a flat tire a a rented pickup truck. They were quick, friendly, and affordable. I would definitely recommend their services!
These guys were GREAT!! I had lost my keys at Cedar Point and needed a tow to a Chevy dealership about 45 min away to get new key fobs made. The magic he worked to get my truck out of a "sardine can" was impressive! Probably took him about an hour to finally get my truck on the flatbed. All that work, a 45 minute two, and only charged me $150. Needless to say, I gave him $20 so he could get some lunch on me.
I want to thank SANDUSKY TOWING LLC for their outstanding service and professionalism. From the moment I called, he was courteous, quick to respond, and extremely helpful. The driver arrived faster than expected, handled my vehicle with great care, and made a stressful situation much easier to deal with.
It's not every day you come across a company that truly delivers on its promise of reliable and respectful service but you did just that. Great communication, great attitude, and a job very well done. I wouldn’t hesitate to call you again or recommend you to others.
Thanks again for going above and beyond!
Cody was there right away. Super nice young fellow. I talked to his sister on the phone. She was very nice. Beautiful equipment. Cody even gave me a ride home. Of course it helps he's my neighbor. LOL!!!! Good neighbor too.
I was locked out of my car at work and they were able to come out within a couple of hours and were very quick and kind. He had to work a little harder on my vehicle to get it unlocked but he got it! Him and Hanna were great!! Deff. recommend! Also, the price was better than any other price that I was quoted so why not call them first!!
Scott and his crew are awesome! Very quick and went out there way to make us happy.there isn't a better tow service around and was super affordable.thanks guys for the quick response and service.
Great Great Great experience this morning. Bailed us out. Great family owned and family run. Owner answered the phone and knew exactly where we were. Not a dispatcher who was clueless!!
They were quick, friendly, and even offered me local recommendations when my transmission blew over 3 hours away from home on spring break with my kids.
Responsive and helpful when my Subaru broke down on the highway. Cody and the rest of the team, you made me feel at ease during a stressful situation. Thank you!
Requested service for my Dodge Dakota to be towed to a local shop. The dispatcher was friendly and clear on communication and price which was more than reasonable and the tow truck operator was friendly professional came in a more than reasonable amount of time given I'm sure they're very busy throughout the day. All in all a very good experience Will definitely use them again and recommend them to anyone looking for a reasonable rate without compromising safety
I'm from mid Michigan about 3 hours away. My girlfriend was visiting kalahari with the grandkids in my car. Unfortunately the battery went dead sometime during the night. They came out opened the car and tried to jump it. The driver said our key wasn't communicating with the car. Now I have to drive to Ohio and when I arrive I see the car is dead I attached my jump box and with no problem the car started right up. This is unacceptable. 200$ charge from them. 100$ in gas for me plus 6 hours of my time that could have been completely avoided if the driver was competent enough to jump a Mercedes. Let's see if this company reaches out and tries to rectify the problem
These folks were super fast, showed up exactly on time, and were kind, really knowledgable, I said it needed towed, but he took the time to try to troubleshoot it to get it started before he loaded it up I thought that was very cool. He took every precaution to take care of my truck. I hope I never have to use them again but if I do need a tow truck in that area, I'm definitely using them again..
Called for 3 days trying to get on the schedule to get my truck towed, kept telling me "call back in a couple hours, we're super busy", finally I am told, "it will be 2-2.5 hours". I waited all afternoon, no truck, no phone call, if you don't want to do the job that's fine, but just say so from the start!
Today was just not my day radiator hose blew while heading towards a wedding. Driver Drew got to me fast after AAA dispatched him but he pulled up very courteous and friendly got me hooked up and off we went and still made it in time for the wedding... THANKS DREW YOU'RE THE MAN🙏🏾👍🏾🙏🏾👍🏾🙏🏾
Cody went above and beyond to help me and my young daughter after we lost our key on the Mine Ride. He got us back to our hotel and delivered our vehicle after the park closed. Cody's not just a professional tow truck driver, he's a solid human being who turned a bad situation around, saved our trip and made it a good memory for us. Thanks, Cody!
I'd give zero stars if I could. My roadside assistance made me go through these guys. First, my insurance allows me to make appts. for pickup, to which the God awful woman working there called me "stupid" SEVERAL times and blocked my number!! Absolute worst tow company I have ever had to deal with. Despicable behavior. You should be ashamed of yourselves...
Thank you Hanna and Cody in a big time of need. Both were very nice and understanding in my time of need. Cody took his time and extra care of my vehicle loading it up. Excellent experience.
Very helpful, fast and ready to help. We were from out of town, trying to get home from cedar point. They were able to suggest an auto place (of course the one we picked was closed down), recommended a cheap taxi to take me and my daughter to that was walking distance from auto shop( the motel I picked was shady) and take my boyfriend to the hotel after the car was dropped off. Did I nention it was like 9p? Very friendly and helpful
Excellent service. Cody was very friendly, patient, and understanding when I needed my car towed in the middle of the night and at a pretty inconvenient location. I was very grateful for the amount of effort and care put in to getting the job done.
When I say Lucky’s Towing is THE BEST tow service I have ever used- I am NOT EXAGGERATING! When I tell you that Damon is THE BEST driver- I am NOT EXAGGERATING! I was stranded on OH 2 north during the rainstorm on 8/24/23 and they came in record time! Damon was kind and efficient. Not only did he tow me to a charging station to charge this EV I am renting, when that one did not work- he towed me to a second charging station. Unfortunately, the second charging station DID NOT work, either! Damon DID NOT seem the least bit frustrated(although, I was in tears). He patiently waiting while I got the authorization for him to tow me to FOSTER CHEVROLET. He waited until Brian in service, found the service director, Eric and I was allowed to charge there. My hats off to Lucky’s Towing and Foster Chevrolet for saving my last bit of sanity in this crazy situation! You guys ROCk!!! So anybody in the Sandusky, Ohio area, if you EVER need a tow. LUCKY’S TOWING, LLC should be the first company that you call!!! They are ABSOLUTE SAVIORS!!!
They arrived quickly, pricing was reasonable, they were friendly, and they also called a cab (which was also reasonably priced) for us to be picked up.
Very friendly, quick and helpful service. I live two hours away and broke down in an intersection. Driver took me to the nearest dealership and because it was Sunday and they were closed, arranged cab transportation to my hotel and waited with me until my cab arrived. I went through AAA so I only had to pay a nominal $13 for a 5-mile tow. I felt very well taken care of and I would definitely recommend Lucky to anyone who might need a tow.
Jason was incredibly kind and the service was SO fast. He came immediately and took us to the tire shop right away. Everything took less than 25 minutes (for him to come, hook up the car, and take us to the shop). We are from out of town, so it was nice to have a friendly face to trust.
It took him about a hour to get to us, but once he showed up we were hooked up and on our way very quickly. A family business, and he told us he works 360/365 days of the year!! He was very friendly, and made great conversation in the mean time. He didn’t quote us on a price, so I’m assuming they’re charging the insurance. Was told by Firestone Auto that it shouldn’t be more than $65. We appreciate Sandusky Towing so much, without them our trip would’ve been ruined.
On a recent trip from Michigan to Maine we found ourselves with car problems just South of Sandusky. Not being form the area we did a google search and took a chance. When we called, the gal that answered was very nice and said they could send someone out soon. A little while later we received a call from Jason the driver and he was in route. He was super friendly and turns out the gal we talked with was his sister. A great family run business. Jason was very nice , accommodating and super informative about the area. Hopefully we never need a tow in Sandusky again, but if we do we know who we will call... Thanks Jason!
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