Hilliard Auto Repair in
Hilliard (OH)

Our van was taken to Firestone today and they recommend recommended a multitude of repairs, including brakes and rotors all the way around and more with an invoice of nearly $2500. The price did not sit well with my spirit and I wanted to check around. We took the car to Hilliard Auto Repair. They performed a thorough break and safety inspection and road test. They determine that there were no safety issues and that my driver was safe to get back on the road. My cost was only $100. Talk about peace of mind.

Hilliard Auto Repair did a fantastic job replacing the climate control air box in our 2014 Jeep Grand Cherokee. This entailed removing the console, steering column and dash. They reassembled everything as good as new, even vacuumed the interior and ran the car through the car wash when done. I could not be more satisfied with the work as well as the price. Kim was very good at communicating with us through the entire process, knowing we were leaving for vacation when the repair was complete. I waited until we had completed a 2000 mile trip before posting a review just to confirm all was working as it should since we would also be using all the climate settings on this trip.

After going to my main mechanic twice to fix a squealing belt, I decided to take my car into Hilliard auto repair. I've always had the best experience with them! And they didn't disappoint! Not only did they fix my belt but they also alerted me to how gross my transmission fluid was. Something my old mechanic failed to mention. I will definitely be coming back for all my car needs!

They’re excellent! All the good reviews are true. Can’t say enough good things about Kim and her team. We’ll be back for sure.

Very professional auto repair facility. They are great at explaining what's going on and keeping in touch while my car is there.

Had a nail in my tire. I called and asked how fast and how much it was and they did it within an hour of my call and for about $25 which I thought was reasonable. Said range was $15-35 Great service! Would go again

Background: I took my 2015 VW to Take 5 for a routine oil change. The next day I noticed oil leaking from the underside of the car and a burning smell. I took the car back to Take 5 and they informed me it wasn’t their issue it was most likely a faulty oil pump. The review for Take 5 will be done on a separate platform but the headline will be use their services at your own risk. Hilliard Auto Repair: I then took the car to Hilliard Auto Repair, previously having a good experience with them. The Manager Kim told me she suspected the oil change company had done something incorrectly. She said they would put a UV dye in the oil and under a black light, determine where the oil leak was originating from. There was NOT an oil pump issue but Take 5 had improperly installed the filter, crimping a seal ring. Kim provided a written explanation and pictures for me to file a claim with Take 5. Through the service experience it is evident they care about their customers and arent just interested in slamming parts in people’s cars for the sake of profitability. I’ve found all of the employees to be engaging and work honestly to gain your business and loyalty. I highly recommend Kim and Hilliard Auto Repair. My cars won’t be serviced by anyone else.

Great service, honest auto repair shop that goes above and beyond raising the standard for the rest of the industry! We will be back and we highly recommend Hilliard Auto Repair!

Highly recommend this business to anybody if you need a car repair. Had an issue with my car brought it in talk to the I suppose the owner of the company very knowledgeable fixed my little problem very quickly told me what happened told me it's a common thing in my car that I bought and within 5 minutes I was back on the road so not only did he fix something he also educated me on why the thing that happened did happen to my vehicle that I just bought. I have a 2018 Lincoln MKC SUV and last night the bottom fairing underneath the car started to fall off. I took the car in there scared that I did something or I didn't want to break something else and the gentleman that I spoke to came out and said oh that happens all the time to those types of cars because they have to remove that when giving it an oil change so it's bound to have the screw holes open up more because it's plastic when you attach and detach it to give it an oil change so like I said he not only gave me an education on the car basically charge me nothing to fix it because it took less than 5 minutes but the big thing is he gained a new customer and for that I am grateful highly recommend this business everybody was kind and courteous that I came in contact with

This was recommended by a relative. No complaints about the service. Communication was good. The only reason it isn't a 5 star is they didn't top off my fluids with my oil change.

I took my Pilot in for an oil change and asked for a quote on a new drive belt installation. (~$120) Not only did Kim double check her tech’s accuracy but she also didn’t pressure me when they said I needed a tire rotation. She gave me the information and I chose to do research before asking them how much ($22) and paying them to do it. Add to this, she’s personable and makes an effort to keep a clean and comfortable lobby.

Stellar service from start to finish. Despite my lack of knowledge I was given a detailed breakdown and frequent progress updates. They were extremely friendly and informative. It was easy to feel comfortable every time they called. I was given a timeline on how long I could hold off on less critical repairs and alternatives to prolong necessary ones. I appreciate their willingness to cover all options and patience with my questions before coming to my decision. Once parts were in, the work was very quick. Every one of my issues was addressed and the vehicle was back better than I could've hoped for.

It's hard to find high-quality, honest car mechanics of this caliber in the city! Yesterday I came in for an oil change and tire rotation. Upon performing their inspection, they noticed that I needed to de-corrode the battery terminals and to replace the cabin air filter. They showed me the estimates for both of those repairs, providing the cost of the parts and cost of the labor, which were very fair, but I decided to just do them myself. Kim was able to sell both the terminal cleaning kit and order the filter for me, Sean showed me how to replace the filter, walking me through the whole process! This morning as I was driving to work, my car's skid plate collided with the pavement, and the front of it got very dinged up and it lost some of its screws. As I was going back there after work today to pick up the filter anyway, I called to see if they could help me with replacing the plate. Instead of making pay a fortune for a new one, they were able to re-adjust it, and put some new screws to re-attatch it to the bottom of the car free of charge! They were sorry they didn't reinforce the plate yesterday, when I first came in for the oil change, as it had only minor damage at the time and it's not an essential part of the car. I'm just so glad that put aside the time in their busy schedule to do repair the shield without my making a formal appointment for it. All-in-all, Kim was very helpful in breaking down the costs of the repairs and in applying coupons, and resourceful in finding more information about the parts. I will be going here for my oil changes and inspections in the future!

Really friendly and understanding service. I felt confident it was the best price possible, and the repair went right on schedule. Highly recommend this place!

We had a great experience here! We had an issue with the windshield wiper fluid while on a road trip and they were able to get us in immediately and fixed the issue quickly. They were very friendly and helpful. I definitely recommend Hilliard Auto Repair!

Dropped my car off, got the estimate same day. Work was done three days later (would likely be quicker, but there was delays with getting parts because of weather and the manufacture). Kim kept me informed on progress and spent the time explaining issues. Atmosphere felt comfortable and welcoming, price was reasonable. Will be returning.

Paid them to fix my wiring on my truck told them it’s the ground. Paid them 2 hours of work ended up not fixing the problem tried to say it was bunch of other stuff and to pay them $600 and that may not fix the issue. When I got home looked under truck all my wires were dragging in the snow. Took it to my buddy he fixed the problem in literally 5 mins all it was was the ground wire came off. Never trust them over charge and don’t even know what to fix

Absolute great service from Hilliard Auto Repair. I was stranded, my truck wouldn’t start. This shop arranged for a tow, and even offered to help line up a rental. I stressed that I needed my truck back asap for both work and recreational reasons, not suited for a rental. They analyzed the issue, ordered and received the part needed, made the repair, and had me back in my own truck and on the road SAME DAY, a Friday up against the holidays! Oh, and at a fraction of the price I was imagining. Everybody, from the front to the back, were amazing. Thoughtful and understanding, they worked had to get me back on track. Thorough communication, service and value. I’ve finally found a reliable mechanic. Thank you to Kim and the rest at Hilliard Auto Repair.

Such an amazing auto repair shop. Fixed my import the day after calling for a third or the price of anyone else I've used. Nice people, nice waiting area, and great prices/service. Recommend them to friends and family. They have my business for life.

I've worked with and referred to Hilliard Auto Repair several times and have always been more than satisfied each time! They're owned and operate under the Alpha Automotive umbrella of ownership. Small shop feel with national level accountability!

New owners of the repair shop at 4462 Cemetery Rd are a breath of fresh air. An honest and quality auto repair facility is what Hilliard Ohio needed. They are thorough and try to work with your budget to help you have a safe vehicle! Welcome to the neighborhood Hilliard Auto Repair! I will forever be a loyal customer!

I was satisfied until I felt taken advantage of. I had been going for oil changes for a while and felt like I could trust them. Got some work done and it's still not fixed. Went back IMMEDIATELY and was told I needed something else. Took my car somewhere else and they showed me where some brakes and drums I got in September are now now warped. It's March, only 6 months old. Highly disappointed.Maybe that's why all the locations keep closing.

Update. Ever since I had my car worked on here they call me multiple times a week trying to sell more services. Which is fine, except when you ask them multiple times to quit calling yet they still do. A small thing but it really makes me not want to do business with them again. I brought my car in for AC issues and Rob, the gentleman I mostly talked to, was extremely professional and kind. The two other people I dealt with were also kind and professional - something you don't see much anymore. I will absolutely take my car back if I ever have issues in the future. Also, the repair was completed much quicker than I could ever have imagined.

My experience was amazing. The staff is courteous, professional, knowledgeable and detail oriented. The manager Rob and his tech Paul definitely made the 30 minute drive worth it and salvaged the relationship with this customer. After not being pleased with the results of an experience at a different location the day before, I took my vehicle into this Hilliard location to find out why the AC was blowing warm air. They took their time and exhausted the possibilities before recommend ing that I have the compressor replaced. The price was almost half of what I had been quoted at the other location the previous day and I was comfortable knowing the exact cause of my problem. They even emailed me a detailed printout which included pictures of my system and the frayed/oxidized wiring harness for my compressor. Special thanks to the Operations Director Jack who proved that customer satisfaction does matter at ATL Total Care Care.

I had my car towed here Thursday at the Hilliard location. Took it in, I was told I had a transmission censor circuit problem. So I was nervous thinking I had to spend a lot of money for transmission. Well when I first called to check up on it I was getting nervous, because Tyler the manager stated that all types of codes were coming up. So my car was kept over the weekend. Thanks to Tyler and his crew continued to research the problem and found out it wasn't my transmission it was my rear light driver side had a crack so water got through the cracks and burned out the bulbs, which somehow was connected to the transmission electric unit. I am so glad I took my car here. I thank Tyler for his honest and taking the time to see what the main issue was. He could of charged me for a new transmission. You definitely want to take your car here. Being a female I definitely appreciate the honesty. Excellent service. Thank you!

Jacob, the manager here went above and beyond working with the warranty company and us. Did an amazing job on an engine replacement, great communication, even sent pics. We appreciate this kind of service and will drive the distance (20 miles) just to keep working with Jacob and this shop. Thanks so much!

I was a Tuffy customer for years. Great customer service here. No high pressure service,, everything is laid out in plain English of what to expect,, pricing and recommendations. Willing to go the extra mile and not overpriced at all. The service is great with a guarantee on their parts and labor. Based on their service and pricing, ATL is getting busier day by day (which is good). Based on this, best to call in and make an appointment for your car needs. I am a happy customer and will continue my business with ATL for years to come.