I bought a battery here 5 years ago. I am not a mechanic. I thought my car needed a battery. I bought it. Put it on the car. Car didn't start. The issue wasnt the battery. I got off work early today. Came with my reciept to get it refunded and was met with the worse attitude. I understand you don't have a return policy. That's fine. We don't you being rude. We live and learn. It was his condescending attitude. Unless you are a mechanic i would recommend you don't come to this NAPA. They should have made that clear. His exact words were "Would you like it i tried to bring you something for a refund that's been used" You work customer service, do better. Now if you're a mechanic. I'm sure this place is great. But if you're just a comsumer, i would definitely go somewhere else.
Mike went above and beyond helping me with an issue with my brakes. Never buying a car part anywhere else. If you actually want to talk to people that know what they’re talking about instead of teenagers making min wage then go see them!
Service was excellent! I wasn’t sure what exactly I needed, Mike offered amazing help and got me in and out of there within minutes, with the right parts and guidance on how to install.
Guys working here are friendly and helpful. Always trust Napa to have what I need with good quality for good price. Servicing a 3500 turbo diesel, another v8 4x4, 2 backhoes and 3 zero turn mowers they havent let me down with anything yet and even if they have to order a part its relatively quick.
Amazing service!!! Went to Auto Zone 1st for a battery and was treated very poorly just because they did not feel like installing a battery. Plus they acted like they have never seen a Hyundai car battery before. Went to this Napa, meet Rob and he was incredible! Super nice, battery was same quality of the AZ store and was $70 cheaper and Rob was more than happy to install this battery. Plus he had it done in 5 mins. Thanks!!
Napa in Fairfield and Hamilton are highly recommend very good guys work there they're nice and polite and very knowledgeable and car parts tractor parts and any other part you might need
The folks behind the counter are pretty nice and offered solid advice on where to find parts that they did not carry, as well as on what they had in store
The employees here were top-notch amazing! My car was having a heating issue and I pulled in trying to fix it myself... They came out and did it for me. I ended up getting antifreeze\ coolant. And they helped me tighten a clamp. Five stars in will definitely return even though I'm from Indianapolis.
Best Napa in Cincinnati besides the sister store in Hamilton. Mike is the smartest guy I know, and trains his staff very well. Only person I’ve seen answer multiple phone calls and help multiple customers at the same time, he is a very knowledgeable professional.
I love this place. Been shopping at NAPA since I started to drive more than 40 years ago. They usually have parts you can’t get at other auto parts stores just call around prior to going to any auto parts supplier for the best price, value & quality. NAPA always rates high on quality but can also be much more expensive on some items while other stores are more expensive than NAPA. So shop around.
Had everything we needed. Even suggested parts we didn't know we needed. So glad they did. When we went to replace the alternator, we realized the a/c belt needed replaced...
Most knowledgable staff in Fairfield. They quickly helped me diagnose an issue and helped me get my car back on the road. Excellent customer care goes a long way. I will be back in the future.
Best parts company anywhere around.... Very knowledgeable. Mike and his crew have been taken care of me almost twenty years.... I couldn't be more satisfied
Mike and his staff always treat me like I'm important. Very helpful, knowledgeable with quality parts. I grew up in a NAPA store with my father, and I just love the memories.
Great guys there when I got ready to leave my truck wouldn't start and they came out and try to help me get started I'm for to long it was the starter but I had to different people come out and try to help me that's what I call service
1311 Hicks Blvd, Fairfield, OHAuto body shop
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