What clients say about RimTyme Custom Wheels and Tires in Fairfield Beach (OH)
I genuinely struggle to understand how this place operates, because nothing about the pricing or sales approach feels straightforward or honest.
Last week, I came in and looked at a set of pre-owned wheels that were advertised as being on a major sale. The price was $800. They were used, but acceptable for that price point. I left to think it over. When I returned just a week later, the exact same wheels were suddenly priced at $1,750. When I asked why, the employee casually explained that ownership “didn’t like the sale prices.”
That alone raises concerns, but it gets worse when you understand their business model. If the same wheels are listed in-store for $2,500, a quick online search shows comparable sets selling for roughly $600 less. So even at full retail, the company is already making a healthy profit.
Where this crosses into predatory territory is the rent-to-own structure. If you rent those $2,500 wheels and eventually pay them off, you don’t pay $2,500. You end up paying close to $5,000 once interest is factored in. That is over $3,000 in additional profit on top of an already inflated price.
Here’s the real kicker: if you start renting and later can’t continue, any amount you’ve paid (say $1,500) is instantly theirs. The wheels go right back on the shelf to be rented or sold again. The customer walks away with nothing, and the company profits twice from the same set of wheels.
What’s also telling is the clear discouragement of cash buyers. Paying outright is frowned upon, while renting is heavily pushed. Pricing appears flexible not based on fairness or market value, but on how much ownership believes they can extract from a customer.
I would have gladly paid the original $800 and walked away satisfied. Instead, I watched the price jump nearly $1,000 overnight simply because it was deemed more “profitable.” That says everything.
I strongly advise anyone reading this to avoid renting anything from this place and to be extremely cautious about their pricing practices. Ownership behavior like this, combined with employees adjusting prices at their direction, does not inspire trust or confidence.
Really thought I liked this place but they Put rims on my car that don’t fit at all, as well as a spacer that I didn’t agree to have put on as their dangerous. New tires I just bought are ruined after a month because the wrong sized rims have caused my tires to shred themselves up on the inside . Won’t switch me out for new ones or anything . Extremely frustrating
Had a set of wheels that nobody could mount/ install drove down and these guys tried there hardest to get them installed for me Josh is great all the guys working was very friendly and great customer service even though they couldn't get them mounted they was still great guys and helped as much as they could I will be doing more business with this company thanks again guys owner Josh Dayton Auto Trends LLC
Went in today to purchase new rims the guy who was working was the worst ever to attend to customers. We are previous customers and it was a shame to be treated the way we was treated. Asked for a set of rims that we seen online he stated he couldn’t order on Saturday ok fine should we come back Monday and then it was well probably can’t even get them. Also stated well and if you can get them will need three payments ahead I said money not a problem we really like these rims. He then just acted like he wasn’t interested in a sale. He was also fast to send us to another store which obviously didn’t want to go somewhere else. Guy was tall skinny with tattoos all over straight 0/10 customer service. He thought because husband was in work clothes could afford maybe shouldn’t judge a book by cover just saying. That man needs to re learn customer service. This was in Fairfield
Want to give a shout out to the Rimtyme staff. They looked out for me big time. Was looking at a particular rim and once they realized it wouldn't fit because of my dinosaur calipers, they went out of their way to make sure they found a rim that not only fit but also looks great. I'll definitely be recommending everyone to them. Most definitely a 5 star experience. Appreciate it big time
Seeing the advertisements online I figured I would inquire for some new rims and tires for my 2021 silveraldo trailboss. I stopped up there, filled out an application. They told me they would contact me and let me know. A week later there wasn't any calls from them so I decided to call them and inquire about the application. They informed me it was approved. They informed me that they no longer can get fuel rims and gave me a list of 5 brands that they can get. I stop up there because I was having trouble finding finding anything in them brands that went to my truck. They showed me 1 brand which I didn't really like, all the other brands they could get websites were down. I gave them an idea of what I'm looking for and they said as soon as the websites come up that they would contact me. I haven't heard from them in 2 weeks now. I call up there today to go ahead and just get the tires, guy answered the phone sounded like he didn't want to be there, said I'm just a tech that he would have someone call me in roughly 15 min. That was 7 hours ago. I think I will take my buisness elsewhere, but this location seems to be unorganized and lack of communication and customer service skills. No telling how many potential customers they have lost because they are left wondering.
Chase is incredible. His detailed service and customer care! He really took care of both mine and my fiancés trucks! Highly recommend you go see him and Tip they will get you together! 🙌🏽🫶🏽
Billy chase tip and josh always look after me and my wife for the last four years with our cars and trucks with rims and tires I thank him for the services
I do like their selection, and their pay options are great. HOWEVER on the day they told me to come back the tires was not there and no one called or anything just wasted my time and gas. Then they don’t tell you much of anything like after 50 miles you need to come back to get them rotated or something lucky I needed a nail out my tire and I saw the sign. Then you need a special key to get the rims off, which they claim they just place in the cup holder but don’t tell you ANYTHING about some random thing popping up in your vehicle. I do Uber my vehicle is CLEAN, there was no key but we know how companies work . If they had better communication, I could give them a 5 star, the staff is nice as well, the manager is superb which we know is rare to find.
These guys were fantastic. I got on their nerves for several weeks. They were so patient with me . they found the perfect rims. I love the service the people.this is a great place to get rims. I want to Thank Simeon ,Tip and Josh and service crew.
I can't say enough great things about this store. My experience from start to finish was superb. I got pricing from a different store before I bought &they didn't match the price, they saved me$800!! I worked with Josh & then Les & I think they're invited to the next Carne Asada cuz they're fam now. You guys have a sister for life. 🖤🛞🖤🖤🖤🛞🖤
I had an excellent experience with this company. I would highly recommend. My sales person Chad was fantastic to work with also. They didn’t have the size I wanted when I went in. But Chad found the same rims in the style and size I wanted. He told me to give him a week to week and a half to get rims and tires in. He called me a very quick 3 days later and had my stuff. He wanted to schedule installation for the next day but it did not fit my schedule. He worked with my schedule and got me in. I’m very pleased and will be a return customer.
My man got his rims here today but there were a few issues. The tire was the wrong fit for his car and he needed spacers. After the first initial insulation. They got everything pit on right after the 3rd time. It took them 5 hours to do the job. They didn't have the Spacer's in stock so the service guy had to go to a Auto Zone to buy them. He's happy with the overall out come. They told him the install was 45 minutes before they started. Which was a lie. The staff needs to work on their costumes service skills. This we a bad experience for me and I am thinking about putting rims on both of my car but I WON'T COME TO THIS PLACE.
Everyone was fantastic here!!
They took great care of me. Josh was my sales guy, he was patient and very helpful with what I wanted.
Chelsea, Tyler and Kenny All made my time a fun and great experience. No pressure.
Thanks guys for making my Jeep Wrangler look amazing.
1311 Hicks Blvd, Fairfield, OHAuto body shop
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