The day I dropped off my car, the staff displayed remarkable kindness and a welcoming demeanor, keeping my husband informed with pertinent updates and information. Additionally, they demonstrated genuine concern for my husband's vehicle, ensuring that all necessary steps were taken correctly. Upon picking up my vehicle this morning, the owner and receptionist provided extremely helpful and considerate service. The atmosphere was distinctly professional, and their communication was thorough. They also assisted my husband and me in navigating the insurance policy and procedures, offering valuable guidance on potential cost savings. They detailed the exterior and vacuumed the inside, which I was surprised with. I highly recommend their services and intend to return for any future vehicle issues. Thank you, Rusk Brothers.
Rusk Brothers was wonderful from start to finish! Knowing that my son needed to get his car fixed on a college student's budget, they gave us various estimates and options. Everyone we dealt with was friendly and helpful. They did an excellent job, and they completed the repairs quickly and at such a reasonable price. They definitely go above and beyond. We could not be happier to have found them. Highly recommend!
This is the second time I have had body work done at Rusk Brothers. They do such an amazing job and take their time to make sure all the parts and finish are perfect! Highly Recommend.
I recently had the pleasure of visiting Rusk Brothers for front sensor repairs on my car, and I couldn't be happier with the service I received. From the moment I arrived, Jasen, the adjuster, displayed exceptional professionalism and provided valuable assistance in documenting the damage. His knowledge and attention to detail were impressive.
After the documentation process, Donnie, the technician, promptly took over the repairs. I was thoroughly impressed with Donnie's skills and dedication to his craft. He efficiently and flawlessly repaired the front sensors, ensuring they functioned perfectly. The entire repair process was completed without any issues.
Rusk Brothers' commitment to efficiency was evident as my car was repaired quickly, minimizing any inconvenience. The exceptional service provided by Jasen and Donnie exceeded my expectations, and I highly commend their efforts.
Overall, my experience at Rusk Brothers was outstanding. The knowledgeable staff, swift repair process, and professional approach make them my top choice for automotive repairs. I wholeheartedly recommend Rust Brothers to anyone in need of quality service. Thank you, Rusk Brothers, Jasen, and Donnie, for providing such a positive and hassle-free experience.
Rusk Bros Body Shop did an absolutely AMAZING job on my car. I had a shattered window and they got me set up with the right part, fixed it up perfectly and even cleaned out glass shards from my seat belt buckle so that it's working again too! Ryan Rusk who was particularly awesome to work with and communicated great the whole way through. I am so appreciative of all their wonderful work and would recommend them 100% to anyone needing anything done! :) - Abbie
These guys have taken care of two of our vehicles. Our truck had storm damage. And a deer caused damage to our car.
Insurance covered, everything, and both vehicles came out looking great. Both were done in a timely fashion!
I stopped in today for an estimate. My daughter had been involved in an accident with an uninsured driver. I told them that we would be paying for the repairs in cash. The elderly man behind the counter rudely scoffed and started that they weren’t interested. I wouldn’t recommend doing business with Rusk.
Took my car in for repairs after I got rear ended. Great up until insurance pre-paid the repair. Then they were rude. Fixed the bumper, tried to charge me $63 dollars for an inspection they later admitted in writing they didn’t actually do. Then when I picked it up (4 days for a 2 day report because they ordered the wrong part)- the moulding next to the bumper was scratched and broken and sticking out. In the photos THEY took for the estimate it is scuffed but intact. When I asked them to fix the moulding they obviously broke during repair they said they “determined it was from a previous claim” (I haven’t had any) and they would only fix it if insurance approved additional payments. So beyond being really rude, completely non communicative, and horrible with the timeline, now they are trying for insurance fraud. I won’t be a party to that, so I get to drive a broken car.
The website lists their services, however when I called the individual on the phone said they do not do that work and was very rude. I was going to have them do some minor work, then if satisfied, I would have had them do some major work on multiple vehicles. My guess is the job was too minor and not worth their time. If I had a bad experience just over the phone, could not imagine the terrible service they would have provided. Good luck to anyone who chooses to use them.
Rusk Brothers has worked on several cars for us. If I could give 10 stars they would have it. Their work is awesome. They communicate well and attend to every detail. By far the best body shop in central Ohio. I would recommend them to anyone. Big thanks to the team there for their professional service.
I called to get my car in for an estimate, the guy on the phone was really rude and demeaning. He told me to just use the shop my insurance chooses for me if I am looking for the the "cheapest" after I told him I want to get a couple of estimates. I explained that I want the most thorough, not necessarily the cheapest as some one might find something wrong that another might not. My deductible is the same no matter what, so price isn't really a factor. The guy actually hung up on me. I called back and asked why he hung up on me, and doesn't he want business? He said with a rude tone that I can bring the car in for an estimate, he guesses. While, I am going through insurance, I am also aware that I can use whatever shop I want. I am disappointed because I really wanted to stay local.
Probably the best communication I’ve had with a business throughout a process. Jeff and his staff are all pros. On top of that, the repair was fast & looks great, especially with the complimentary wash the day I picked it up! I’d recommend anyone looking for smooth process to go with Rusk Bros.
Picked up my car today after I was hit in January. I couldn't be happier! Rusk Brothers did an amazing job on my Infiniti. Worked with Jeff and he was super helpful and kept us updated the entire time! Hopefully I never need body work done again but if I do, I'll be coming back to Rusk.
I thought I was going to hate this place, based on my initial experience. I may have just been angry that my car was damaged, so that be more on me. Rusk finished early, the repair looked great, and they cleaned the car inside and out when finished. To me, doing all those things without me saying a word is the definition of going above and beyond.
I was rear ended while sitting at a stop light in a Honda Odyssey. Ryan handled my claim quickly, professionally, and with outstanding customer service that went above and beyond especially considering how difficult the at fault party's insurance was being along nearly every step. The finished van looks fantastic and I am more than pleased with the final result I highly recommend this business!
Rude staff and way overcharging for the work they do. Larry tried to charge me $600 for a peice of plastic that half fell off and was dragging on the ground as I drove. When I declined his service and came to pick up the car he locked my (only) key in the car after I specifically asked him to leave the car unlocked, so basically just to spite me. And he refused to fix his mistake and tried to blame me for it. After that I went to Bauerle Automotive and they charged me $32 for the job that Mr. Larry tried to charge me $600. Will never come here again
Amazing service. They found an option for me that cost 1/3 of the competition's price and looked brand new. They had it installed inside of 2 days. I'm so impressed, I plan to bring them all my business. These folks are terrific!
What a great place to do business. Took my Honda there for some front end bumper work and they bent over backwards to help me get fixed up. They went beyond my expectations. It is not common today to see this personal service and concern for my car. I would highly this business. Thank you Rusk Brothers.
The Rusk Bros did a great job at fixing my car after it was in an accident. My car looks great! Rusk Bros made it easy for me to leave my car and they were efficient and quick!!
I went to Rusk Brothers after I was in a fender bender (not my fault) because it was a preferred provider under the at-fault person's insurance. They were courteous, responsive and did great work. I would take my car there again in a heartbeat.
Kind, helpful, educational, fast. When I had hit a deer for the first time in my driving life this October, Rusk Brothers did a free estimate on repairs to my car when they got a claim from my insurance company. They were very quick in getting my car looked over and repairs estimated, while being so kind about my first accident and educational about the process of repair. I highly suggest these guys!
My son is attending OWU and we are out of state. He had an accident on campus and we did not know where to take the vehicle. I searched and found Rusk Brothers and I am happy I did. Larry was very helpful and knowledgeable about the whole process. This helped to reduce the stress of not being near. When we picked up the vehicle I was pleased to find excellent workmanship, not one problem or concern. Larry went above and beyond and we as a family appreciate and recommend this business.
A friend borrowed my car and ran the passenger side door into a lightpost. Rusk Brothers replaced the door and adjusted the bent frame. I can't tell there was ever damage. When people ask me about body work, I'm sending them to Rusk!
Rusk Brothers has been awesome during a very difficult and stressful time. Both Jeff & Larry have been friendly and informative. Larry kept in contact with me every step of the way. Larry went the extra mile to get tires put on at a great price...thanks!!! Picked up the car yesterday and did all the paperwork with Jeff, the process was very smooth. They pulled the car up promptly and it looked great...clean inside and out! I highly recommend Rusk Brothers Body Shop! Job well done!
I would like to thank the team at Rusk Brothers, they did a great job repairing my truck! I would recommend Rusk Brothers to anyone wanting their car repaired with craftsmanship! Great job!!
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