I was a first time customer, bringing in a couple trailers full of scrap metal (cleaning up an old farm). Everyone was helpful and polite. I highly recommend them.
In a call to recycle a dehumidifier the lady in the office gave specific guidance that simplified the process. Great Customer service with local touch. THANKS
Employees were friendly and helpful. I like that they are located in town. I like that I can drop my scrap metal off & not mess with posting it on face book for someone to come pick up. I like that it's being recycled & I like that I even got a few bucks $8+.
They close at 4 so be sure to get there early enough to have time to do the whole process. It only took me 15 minutes.
This was my first time taking scrap metal to be recycled. I pulled up on their scale, there is a sign telling you where to stop. You press & hold the button on the intercom until it beeps, then tell them what you are there for, recycle scrap metal(futon couch frame, and a hammock frame. You pull straight ahead to a small structure. After telling the employees what you brought, they give you a slip that indicates what you dropped off and tell you where you can unload it. They helped me unload my futon frame(Thank you). Then you continue pulling on around the building, to the scale again. Press & hold the button until it beeps & tell them you just dropped off material. After they respond you turn right after the scale and pull up by the loading docks. There are steps at the north end of the docks that lead to the office where you show your id and turn in your slip. Easy to do! Office staff was helpful when I called to find out what to do too.
Convenient and friendly, I've been coming here since we recycled cans for spending money as kids, now my kid got the money from recycling the metal from our old basketball hoop. Thanks for keeping stuff out of the landfill!
Awesome staff. Lady in the office is so polite and helps the best she can. Hands down to the guy on the claw in the back Has you cleared off in mins. Just all out great experience with sims brothers scrap yard every visit!!
Good place to recycle, but please fill in potholes and clean up pieces of scrap lying around! I'm worried I'm going to pop a tire! Also, could you have one week day with extended hours? Homeowners in the area typically work until 5 and you close at 5....
I called to ask what would be accepted for recycling. The receptionist spoke very quickly upon answering, and as soon as I said I had some questions, she put me on hold. I wasn’t on hold for very long, but I felt like I was bothering her when she got back on the phone. “Just bring it in” was her quick response to two of the three things I asked about. She attempted to answer my questions in a very short and speedy response as if she didn’t have time to talk to me. She did mention she would try to answer my questions in between customers. I apologize for bothering her at a busy time, but that was unpredictable on my end. I had no idea. Our entire phone call was less than one minute. I wasn’t about to ask for anymore information (I’ve never recycled items here before). I didn’t feel important enough to deserve service.
Very helpful, employee in the yard was very nice. I was sorry to hear that the little company cat " simms" had run away, I always got a kick out of seeing the little guy around the office!
Have always had the best experience here. Between the employees always having a great attitude and the prices I've been given I would never go anywhere else. Thank you Sims Brothers!
Very nice people the lady in the office was very helpful and kind. Tom in the yard is always in a good mood very friendly the staff treats u like family I highly recommend this place to anyone thank you hope u have a great day see u next time.
Salesman offered us a price that we accepted . The price was not very high but we wanted to move it out of our facility. They were supposed to pay us upon taking the merchandise. That didn't happen. Then the salesman said that they could not use the scrap because there were bolts that had to be removed. He knew what we had before picking it up, it was screens for screen printing and it was very easy to remove the bolts. He then said that he was not going to pay us what he offered it would be approximately one third of the price. We said send it back. He said he would deliver it back to us but would charge us 550 dollars to return it. In short it was extortion.
They delivered the steel back in bad shape with the pallet damaged and the driver this time could not understand why they didn't use the metal that we had. He said that it would have been fine to use. In short either they are not a good company or their representative is dishonest. Very unhappy and will pursue this if need be. We are a reputable company and I have never seen such unprofessional behavior in all the years I have been in business.
I called to ask a question and the lady that answer the phone was awesome friendly!! She also gave me another local business to try to help with what I was looking trying to find.
Great experience!!! ☆☆☆☆☆
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