What clients say about Sanford Muffler and Towing in Sanford (NC)
TERRIBLE TO NOT GO HERE!!! Charged $470 to pick up my car that’s only been there overnight. The people that work there are shady and take cash only. Wouldn’t show proof of the charges because almost $500 for a tow is absolutely ridiculous.
After having my daughter’s car diagnosed somewhere else, needed a new catalytic converter cut and welded back on. Sanford Muffler said they could take care of that for us. After them having the car for almost a week, He argued with us saying he needed a light on the dash to be able to do anything. What? I’m willing to pay you for a job and you refuse to do such job. We will spend our money elsewhere. When I went to pick up the car, he was rude and spoke over me and would not listen to ANYTHING I had to say, basically tossing the keys at me and told me to drive the car until the light came on. There is no light to come in for the catalytic converter. Guess this nasty place doesn’t need the business. We will take our business and money elsewhere. Completely incompetent, period. As a business owner myself, this place is very very unprofessional, period. Also, he never gave me a written estimate as I was told I would get. His verbal estimate for the part alone was $650+. Funny how I found the same part for $200. I absolutely DO NOT recommend!
⭐⭐⭐⭐⭐
Excellent service! The owner was great to work with—professional, helpful, and made sure my vehicle was towed and transported quickly and efficiently. Everything went smoothly, and I highly recommend this company!
Great customer service in person and over the phone. Returned every phone call and kept me updated throughout the service. Extremely pleased with the price and result and would definitely recommend a friend. Plan to use them again in the future.
My brother tragically passed away from a health issue while driving and the vehicle and trailer he was pulling was unfortunately taken to this junk yard. The experience I encountered while helping his daughter recover her trailer was shocking. We were greeted by a joke about "someone must have fun on Friday". No, someone died. He charged the owner of the truck $493 for towing and storage for 4 days at his junk yard and was asking for an additional $450 for the trailer. I simply asked for a invoice that broke out the charges and he went off. He cussed at me, called me names, threatened to hold the trailer, threatened to call the police, and ironically accused me of cussing at him. Again, I just asked to see a break down of the charges. Just to be even more hateful, he then refused to take a credit card payment and made me drive to the bank to get cash. Maybe this shop is under new ownership because I see a bunch of reviews about owners that are fair and godly. What I experienced was about the most ungodly treatment imaginable including severe price gouging of a grieving family.
This is a place where honest people do honest work. I've taken my cars here for years and always leave feeling like the work was done right, and priced very fairly.
Todd does a great job, takes his time to make sure it right. Brought him a prefabricated piece to be welded. I bought it from oversea’s (cheap) and without having to ask him to do so todd straightened up some of the welds on it. Thats great work, thanks for working on my VW wagon will be back. - Noah
Godly, honest, hard-working folks. Todd and Kathy always work with me on the price of things so I know I always receive a fair price for my car repairs.
Free estimates on vehicle and if you choose to do the work they stand behind their work very friendly and nice to deal with. They also have towing and rollback service too.
my experience goes like this.
One day I needed a tow on my custom lowered car. Not the Daily driver that didn't matter if it sat there. nope it was my baby I built this one & I wasn't leaving it on us1 for even a min without me. Tod got there in 15 minutes. when 3 other shops told me the next day at the soonest... little did I know I stumbled across the best mechanic in town that day. So later on When my DD blew her trans I called this man tod and he had her fixed better then the day she was new and fast.This shop saved my job and saved my car. They make mericals happen. I can't thank them enough Still driving with No issues.There is no one else out there that will take the time that Todd will to do it right this mechanic shop should be a role model for all mechanic shops they treat you like family,Not like a paycheck like most places I've seen in this town. Quality work at an affordable price.
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