Although they didn’t have the very odd and random old school part I needed, Ms. Marsha (forgive me if I spelled that wrong) was absolutely wonderful. She went out on a rainy day to check OBS ECM numbers for me, and even tried locating outside her network. Wonderful lady, very professional, and they actually have some awesome stuff. Don’t hesitate!
I'd bought a pair of headlights for my Acadia 2012 from this guys, I found the add in Facebook and I'd ordered. I did the payment on weekend, and Monday morning when they got the money, send it to my address in Maryland, and arrived Wednesday. If was a very good experience buying from this honest people. The headlights are very clear and very nice condition as new. Thanks you guys. 100% recommended.
One of the nicest people I’ve met in a long time. All I did was come to sell him some golf cart batteries and he talked to me like we were old friends. Very cool and pleasant experience.
All around great people! We bought a truck from here, they are honest, down to earth people. It was a pleasure meeting them and doing business with the owners.
Sold my old car today. Called yesterday to make arrangements. Spoke with a gentleman ""Mike"". He was pleasant , helpful , kind. He wasn't like some places. You know the kind. All buisness. Anyway , I was able to arrange a deal that was comfortable to both parties. All I had to do was drive it there , instead of them picking it up.
Mike an I actually had lot in common. Won't go into details. But he'll know what I'm speaking about. Stay safe my friend.
And thank you to all at Buchanan's .
Poor customer service. Boyfriend called yesterday to see if they had a part he needed. they said they did have the part he needed, but when we get there they didn't have the part. Tried to get a different part and they wouldn't let us get that part.
The staff is amazing! Don’t come and haggle these honest folks, they are giving you the best possible prices possible, so unless you have something to barter, don’t be that individual. Deserves all your business for used cars and parts.
I bought a 62 Chevy almost 4 years ago. I live 3 hours away and they brought it to me and it still runs! Thank you for not jipping me man U and your lovely wife are stand up people and I really appreciate your honesty and hospitality. BIG THANK YOU TO THE GENTLEMAN THAT BROUGHT MY CAR TO ME. GREAT GUY AS WELL!?
I build transmissions for these old boys when they're customers don't want to go with a used. They seem to be about quality for the man that wants quality.
Got a bad transmission and could not get a refund because I installed it myself. Be careful of what you get from them. Apparently they do not test the parts they sell. I just ate $450 I'd give 0 stars if I had the option.
Just because I'm not certified dosen't mean I don't know what I'm doing.
There is no way a working transmission will break the instant it is installed.
Ive bought 2 vehiclels from here and they have been reliable. They are very helpful and have a wide variety of parts and cars.I truly appreciate there down home style hospitality.If you want honest and dependable this is the place! Thanks guys your the BEST!!
they didn't have the part I need in stock but they were more than willing to go the extra mile to order the part for me and I really appreciate that if I need them or any part then I will definitely give him a call
I was mislead by the company they quoted me a dash pad not a cap and when it arrived it was a cap.... check your order before you pay as this is not what I was told over the phone. Joseph was very nice and he explained he was helping me and if I looked at the invoice I would see it is a cap... I was told a dash pad and it would be an OE part. I was also charged a fee of 40.00 to have them ship it to me as the company would not direct ship it to me however it was shipped from Choo Choo Automotive out of Ooltewah Tn.... also mislead and over charged... So over all I was screwed!!!! When I called in they could not find who ordered it and Joseph was very nice but 240.00 for a plastic cap is to much money.... LOOK AT THE INVOICE BEFORE YOU PAY.... ONCE IT COMES IT'S TO LATE... It is sad as I am a Automotive Salesperson and if I did my customers this way I would need a job... Edna
Very helpful and very generous, they stay busy so a delay in a part is probably prone. I've been to several scrap yards but have to say this is the best, the employees are there to help your needs and that is what they do.
Absolutely Love These Guys! I have ordered & bought parts from these guys many times over the last 3 years now & They are a blessing! Always quick with a return call & they nail what I need every time! I highly recommend Buchanan Salvage, They have been in the business for over 40 years & it seems like every time I go they are getting better and better! Thanks for everything you guys do!
not happy at all with how they conduct their business...I was given a 2 hour appointment window, but no show and no call...when I got in touch they informed me that the rollback was in the shop and it would be another day before my junk car could be picked up...I know that's not controllable, but I missed a good part of work, and received NO CALL from them explaining the situation...They might pay a good price for scrap cars but they don't conduct good business practice.
I had an issue where they ordered the wrong part for me. I asked for a bumper in a certain color and they ordered it in the wrong one. They are cash up front and they strictly have a no refund policy. The owner tried to play it off like it was my fault, but after I provided him with a color chart indicating that I asked for grey bumper and the color was clearly green and their were not two grey colors in that year as he indicated he offered to pay half the cost to get it colored correctly. While I feel I was at a disadvantage because he had my cash and I really didn't want to go to small claims court, he wasn't rude about it, but I would not go back. I do appreciate his willingness to pay half the painting cost even though I feel he should have ate the cost of the bumper and refunded me my money. The business is very unprofessional as well. They have young adults who run the front and half the time are too busy playing grab ass with each other to pay attention to what they are ordering. What makes it worse is the girl who sits up front is married to a deployed soldier, it really bothered me.
Came here for a couple of parts. I left very happy. Very helpful staff for a junkyard. They have cats to greet you and headers on their mailbox, what else could you want?
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