What clients say about B & C Auto Services Inc in Mahopac (NY)
I asked for an oil change.. and the owner said he doesn’t do that. Yet, they have a huge sign on their windows that say they do quick oil changes… I was discriminated by that man. It’s sad, I thought this business would be better than that. Go anywhere else.. I was kind and I caused no fights. I just said ok and I walked out.
First experience here, I came because a friend recommended them. They held my sons broken down car while he was out of town for several days ( very nice and patient of them) then they explained what was wrong, fixed it for a reasonable price and we were on our way. Definitely will be using them again! Thank you!! ⭐️⭐️⭐️⭐️⭐️
I’m only giving 2 stars because of the respectful and kind young lady who actually stepped up and helped me. Otherwise, this place would be getting ZERO. What happened here was completely unacceptable and infuriating.
I came in because my tire pressure light came on. A simple, quick check, that’s all I needed. When I arrived, there was NO staff outside. I walked up to the front door, but I had babies in the car, so of course I wasn’t about to leave them alone to go fully inside. I waited at the door, expecting someone to at least acknowledge I was there.
And there he was, the man at the front desk who clearly saw me, but chose to ignore me while he stood there having a casual conversation with his friend. Not a greeting, not a “be with you in a minute,” absolutely nothing. Just complete disregard. And THEN, instead of offering assistance, he raised his voice at me, telling me to come inside because his air conditioning was on. That was his concern, not the customer in front of him needing help, not the fact that I had kids in the car, but his air conditioning.
I calmly explained that I couldn’t step all the way in because I needed to keep an eye on my babies. His response? He told me to go back outside. No apology, no willingness to assist, just complete dismissal. I’ve never been treated so poorly at a business in my life. He acted as if my presence was a burden.
Thankfully, the young woman who was working there noticed how upset I was and came outside to help me. SHE is the only reason this review isn’t a 1-star. She handled the situation with professionalism and compassion, something that man at the front desk clearly has no concept of.
Whoever that man was should not be dealing with the public. If this is how customers are treated, I will never return, and I strongly suggest others stay away as well. This experience was beyond disappointing, it was disrespectful, dismissive, and completely unprofessional.
I typically make an appointment when I take my car to B £ C but the other day a light came on in my car and I just happened to be driving by so I stopped in. I thought it was just a brake light I needed but then the young guy, Dan, noticed I hadn’t put on my new registration sticker and that I was due for an inspection! He was so enthusiastic, friendly and helpful. After replacing a small bulb and a screw for my license plate I was ready to go. It was so quick and convenient. All the attention to those details just made my life so much easier that day! Thank you
Fantastic team! Always happy with their top tier work, we brought in our car to fix our AC for the summer luckily they spotted issues that would have turned into a dangerous situation. They got our car in and out on short notice. Thank you!
I’ll never take my cars anywhere else. Bob and his crew are professional, trustworthy, accommodating and knowledgeable. No reason to waste time or money going anywhere else. Absolutely 100% the best.
Top notch service station. I would give them a 10 star rating if I could. Bobby and his staff are professional and honest. Very fair prices. Give them a call first before you go to anyone else! You will not be disappointed.
B&C Auto Services has always done reliable repairs on my cars and I can always trust their fair and accurate estimates for any repair work. I am confident to take a long ride with my car after they do any repairs. Very pleasant people to speak to.
***STAY FAR AWAY FROM THIS PLACE***
Let's just say, took my car for an inspection on Friday 4/7, it passed, and now when I hit over 40 mph the car violently vibrates. Never did this before but suddenly it's occurring right after inspection. Logic dictates they caused it, either intentionally or not.
Won't know until I take it to the shop again.
Update: Took the car back in and now the transmission needs repair. And sure enough they suggested a shop to repair it. (sounds like a scam to make money)...
And no, I definitely won't take it to the shop he suggested but I now have no choice but to fix it. What should have been a $21 cost has turned into a .....
Last Update: Due to the expensive repair cost, the car had to be junked...
I have been using B&C for a few years after having bad experiences with other mechanics in town. I find the owner Bob to be pleasant and honest, his work is high quality and his prices are fair. I highly recommend them if you are seeking a good honest mechanic.
Justin and Bob did a fantastic job working on my Lexus LX470--complete suspension swap. Very professional, trustworthy and reasonable cost. They did a great job of communicating before, during and after the work was done and went the extra mile to make sure it was done right; even getting advice from the parts manufacturer in Oregon to make sure the install was correct.....I am now a loyal customer and will be recommending B&C to all my friends in Yorktown. Pros++
Great Service & Integrity
B & C the most honest Auto Service we have ever dealt with.
Bill, Justin and Tommy all provide superior service. We
refer friends and family as well! Thank you again!
Honest people, fair prices and good work. Had a mechanic tell my wife she needed a new manifold and flex pipe, brought it to b&c and it was just the flex pipe gasket. A few years ago I had a bunch of work done on my car, I was paying cash and accidentally gave them 1200 instead of 900. When the gentleman counted it he realized I over paid and gave me the 300$ back.
I worked as a mechanic for 4 years and therefore I do most of my own mechanical work. But when I feel like I’m in over my head I go to B & C. I have found them to be completely reliable, trustworthy and forthright. Their prices are reasonable and expertise is first class. If given a choice I would not take my 20 year pickup truck anyplace else.
quality work-takes time! they had my vehicle for a few days- but the price was very reasonable- and my entire experience from start to finish was handled professionally- when my Rav4 was returned to me
it rode better then the day i bought it from my dad.
i wish i could better explain the exact details of what was fixed and why- but the truth is-
i can't remember- what the rod and the spindle or knuckle that was replaced is actually called- before i took it to B&C- i brought it to the Toyota dealership- they wanted to replace my water pump as well- B&C said it was not true and thus saved me hundreds! over all the bill was 800$ bucks less then the dealership!!! B&C didn't know me - i had never been there before and simply found them in a community forum online- where they were highly recommended- figured i'd do the same
I moved a couple of towns over and still the place I go for everything! Great friendly staff and always explains every detail. My place to go every time I need work done!
B&C provides professional, efficient and friendly service.
They are very accommodating when making appointments.
Work is always completed when promised.
So lucky to have a reliable auto shop in the neighborhood.
Just moved to the area and needed work done on our Murano. Awesome place. Goes above and beyond! Great communication, professional and friendly. Thank you!
This is the mechanic shop you’ve been looking for! Very friendly and professional. They know exactly what to do and they do it well. Always call before performing recommended service to explain what needs to be done. Online service record a big plus! Glad I found this business!
Very fair, professional, and fast. Explained what was being done before work started so I knew what it was going to cost. Great to do business with a local garage.
I’ve always had good experiences with B & C after having moved up to Mahopac in April. I’ve gotten several oil changes, new brakes, front and rear and a flat tire patched up. Very adorable and friendly service.
I was stuck in Mahopac with a Bad Alternator which I explained to these individuals, having had a Truck with same engine and electrical system previously. I was severely overcharged for the parts $298 for an Alternator and $65 for a belt, $233 in labor for a job that takes any experienced Mechanic maybe 45 minutes. Beware !
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