This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent reviews, A&R Used Auto Parts in Paterson, NJ earns a mixed but slightly positive impression: 73/100. Many highlight friendly, helpful staff, quick turnaround, and a good selection of inventory; several say they found exactly what they needed. Complaints center on rude or dismissive customer service, and one notes used-part prices close to new. Little info on yard organization; wait-time reports vary, though some were helped immediately. Overall, decent finds and speed, but service consistency is uneven.
What clients say about A&R Used Auto Parts in Paterson (NJ)
Don’t Hesitate! Great Work, Price, Service, & Turn Around
I can’t write enough about how incredibly grateful I am for coming across Republic Auto Sales and Parts in Paterson, NJ through a search on Google Maps and my due diligence calling and asking questions, shopping for my own parts, hoping to find an auto body close enough that I could trust enough to do the work at the right price. Republic was it!!
I knew the parts I needed:
1. Side Marker Lamp, Left/Driver, Rear (part of bumper)
2. Rear Bumper
3. Rear Lower Bumper Skid Plate
4. Wheel Arch Molding Fender Flare - Front Passenger Side
From my first call that connected me to Benny to all communications on the phone and in person, to picking up my car when the work was done - staff were so completely accommodating, making it all a pleasure, and I ended up with the best possible results.
I needed my car in just a few days from when the parts came in (some I found myself online that ended up being less expensive - your discretion and consultation with them about the quality. In my case, it was fine).
Benny and his team at Republic made it happen while providing superior work. They even painted 2 of the parts to match my custom trim/bumper color and, instead of charging me to replace the bumper, they repaired it to perfection. My car looks like brand new thanks to their professionalism, expertise, excellent service and graciously accommodating my need for a quick turn around.
As a woman, I am used to the second-class treatment other service providers try to give me when it comes to my car, including the run around and high prices. Now, I have peace of mind for this and any future needs I may have when it comes to auto body or mechanic work. They have a mechanic shop in Rutherford, I believe it is.
They even were careful enough to not use the coolant I left and asked them to fill my reservoir with because it was the wrong kind and advised me of which one to get that was the correct one.
You won’t go wrong and will be doing yourself a great favor choosing Republic for all your car maintenance and repair needs!
PS: NEW OWNERS - I asked because I saw some old reviews that were not so good, but the customer service kept me interested and, now, I’m overjoyed with the outcome.
Really bad customer service!!!! It was my first time and it annoyed him that I asked him a question. I apologized that I had bothered his time and left. Very rude person.
Very friendly they assisted me right away and helped me in what I needed in a timely manner. Will recommend this place to anyone who is looking for parts or needs their vehicle fixed.
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