Thanks to the staff at IAAI Southern Jersey, for making room in the warm garage today for my vehicle inspection! Went above and beyond moving things around at the last minute for me Thanks again for your assistance in keeping me warm !!
Atlantic Professional Services , NJ
The schedule says from 8am to 5pm. I arrived a few minutes before 5pm and it was already closed. People here work fewer hours and don't respect the customer service hours. Be careful, and they are also not very friendly with the drivers,,
DEALERS BEWARE!! These people are scummy enough to purposefully take pictures of a vehicle in the cloudy rain, muffle the audio so you cant actually hear the engine clear enough, and if you have a higher pre-bid set up, their own agents will raise the price of the auction!! If only i could prove it, I would spend everything i have to make them pay for these horrible business practices.. Karma is real
Front desk lady is outstandingly nice here's where my car ended up after the accident overall they allowed me to get the rest of my items out of the vehicle very friendly outgoing staff keep up the great work. 2014 sonic LT Black Chevy ...May I rest in peace.🤕🙏
Don't know why, but I was fortunate enough to have been able to escape with my life and go collect my personals 3 1/2 weeks later. It was fast and effortless, which was apriciated. By the way, that's a 2016 GMC Terrain, hats off to crash safety team and their airbags. Snapping off the top of a high tension utility pole in my, low blood pressure induced, sleep at about 110mph and being able to write this review. 100% Angels and airbags. Thank you GMC for saving my life.
DO NOT BUY HERE!!! Vehicle was advertised as “Run and Drive” after they pulled it from the lot on a fork lift the car did not start. I tried to jump start it and it wouldn’t. I asked them for help and the lady said it would cost me $10 to try and jump it. When I said it’s a RUN AND DRIVE the manager said “so what? This is a salvage yard”. Do not buy a car here, hence all the bad reviews.
Not a good place, bought a car that runs and drive but this car has many issues, after repairs still it has a electric problem, it was not describe on the description, deceitful place.
Usually have a good experience with IAAI, however not with this location. Vehicle was damaged in the lot, and I wanted the management to be aware of the situation and prevent it from happening in the future. The person who initially answered the phone was helpful. The manager Liz immediately greeted me with hostility and said she didn't even care about the situation. Would avoid this location like the plague.
Chinese lady is extremely rude. Then the white blond hair lady has an attitude and doesn’t let you take your stuff. I have a health condition and I couldn’t carry my sub woofers and wouldn’t let my friend help.
Terrible auction, very rude customer service. Everything’s done under the table, dirty bussiness, Chinese girl thinks she’s intimidating but has no idea what she is talking about, save your self a headache and do not go!
Rude, unprofessional, arrogant, used foul language with me.
I asked a guy loading vehicles onto a tow trailer if I could drive my rental car through the gate and back up to my totaled car to clean my belongings out of it. I had a lot of stuff, my body is still hurting really badly from the accident, I worked 12 hours all night long, I was awake since 3pm yesterday afternoon, and I had a 45 minute drive back home after I was done here. Yeah, I wanted to just get this stuff and get going. I didn't want to make 4 trips back and forth to my csr.
The dude loading cars said "Yeah, go ahead."
I see these guys got fork lifts running back and forth so I make sure my rental is completely out of their way, put it in park in between my totaled car and another totaled car, and get going moving all of my tools and everything else. I'm not 2 seconds into this and this guy comes up to me and starts hollering at me that I can't be here and I need to go. I ask him what the problem is, he tells me I'm not allowed to pull my car in and I need to move it, getting extremely nasty with me and getting in my personal space. I tell him that other guy gave me the go ahead. He tells me that guy loading cars doesn't work here.
How am I supposed to know that??
I tell him I'll be done in 30 seconds and I'll be leaving. He keeps telling me I need to leave, yelling at the back of my head as I go into the backseat of my car. He gets on the radio and states that I refuse to leave, someone call the police. I turn around and ask him what his problem is?
By the way, no signs saying "No personal vehicles beyond this point." and no one told me I couldn't pull in right next to the gate.
In fact, I got told that I was good to go for it, because again, how the hell do I know this guy loading cars isn't with the company? He's wearing normal clothes like the rest of you, no uniforms to differentiate anyone. I continue loading my stuff up and just ignore the guy, because I wasn't in anyone's way, I wasn't stopping anyone from working, and I wasn't endangering anyone.
Another guy pulls up and I tell him the same thing, give me 30 seconds and I'll be gone. This dude gets even nastier with me than the first guy.
These two stopped working for the sole purpose of being jackasses. Get back to work and shut up.
Literally one of the worst of the worst of the Iaai franchises , rude employees , rude supervisor , avoid buying any salvage vehicle here it's not worth the time and they have access to people's accounts to ban them from buying cars so just avoid this place like the plague ...
Rude, supervisor tried to intimidate me and claimed she was following state motor vehicle regulations. I pulled them up on my phone and asked her what statue she was referencing. It quickly became obvious she was clueless.
They are not honest . They take pictures from deferent angel not to show you the exact damage this is cheating. Also they hide other damages like roof air bag if it's deployed .. I believe they want to make more money for the insurance companies .
Really had a pretty awful experience here. I purchased a vehicle off the internet from here, it was listed as runs and drives. However it need almost $2000 of work just to get it to start. Also it appeared that parts had been taken off it since the time the internet pictures were taken.
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