What clients say about Toyota of Turnersville in Turnersville (NJ)
Toyota has the best customer service I’ve ever experienced in my life. I came in on a Saturday looking to downsize from my Sienna to a Highlander. Patrick Kelly got me an amazing deal with cheaper monthly payments than I had before. And then through a series of unfortunate events I had to return the car on Monday and get my sienna back. Patrick and Jim reversed everything for me with unimaginable kindness and grace. Toyota is #1. Won’t buy a car anywhere else. I can’t thank them enough.
No need to feel intimidated walking into this place. If you go, ask for Chuck. It felt like I was buying a car from my uncle—he took care of me like family. The dealership itself is beautiful, very transparent, and they got everything done super fast.
If you want the car-buying process to be as stress-free as possible, give them a call and ask when Chuck is in.
It is with regret that I find myself needing to share a review regarding my recent experience, especially given my long-standing relationship with the Toyota family, spanning over a decade. I am highly dissatisfied with the quality of customer service due to the lack of communication.
I recently bought a 2026 Tundra truck and I noticed some inconsistencies with the leather and cracking and discoloration. The leather looks worn considering I haven't even had the truck longer than 3 months. I have escalated this matter to the dealership and am currently in communication with Mr. Chris, a member of the management team. He proposed that the optimal course of action would be to consult a leather professional, who may be able to facilitate repairs.
The team successfully secured the loose leather in the rear seating area but didn't attempt to repair leather in front seat.
I informed Mike of my dissatisfaction, and he communicated that no further options were available to address my concerns. Upon the conclusion of my current agreement with Toyota concerning my new truck, I will not be continuing as a customer.
I genuinely feel that the effort provided was minimal, and as a customer who invested a considerable amount, I desire satisfaction, which I currently do not possess.
Chuck is incredible! After having a less than enjoyable experience across the way at Honda I came over here and was taken care of thoroughly receiving a DREAM deal. I got super lucky with this team. Would 10/10 recommend especially if you need to work with options. My credit was just above 600 and I had negative equity roll over but was still able to get better than I could’ve expected!
I had a great experience at Toyota of Turnersville. My salesperson, Alice was the best. She helped me through the entire process from beginning to end. She was extremely knowledgeable and friendly. I highly recommend this excellent dealership.
This is the second car my wife and I bought new from Toyota of Turnersville. They are very knowledgeable, and do not pressure you into a sale. They worked with me to get a deal that was best for me, ran the numbers quite a few times, recommended different car options and helped secure a trade-in value that I was happy with for my car. I had a 2015 Camry, now I have a 2026 and love it. I had a gentleman named Jayson, who provided honest and polite feedback on the cars, and was an excellent salesman. More car salesmen need to be like him! Everyone at the dealership was friendly, and it felt like they had my best interest in mind. I will be back in 20 years for my next car! 🚘 💯
The whole buying experience and follow up service appointments were very smooth and pleasant. Thank you Lauren for dealing with my plethora of calls and helping me resolve issues at lightning speed. Big thank you to Mohammad in sales for making my purchase simple and quick. Tags/title department and service department members were also very helpful and pleasant throughout the process. Can't say enough good things about the team and individuals here!
David Delgado was absolutely amazing. He was a breath of fresh suit during a time that I was also struggling with. Getting a car can be a stressful situation depending on who your salesperson is and he was great. He answered all the questions I needed answered professionally and with an open mind. Added his input when necessary and didn’t rush me to decide. I appreciate the service and patience that was offered and I will continue to come to Toyota of Turnersville. The overall team there does a great job to make you comfortable and welcomed.
Our leased Toyota was serviced here, and the Toytotacare work wasn't completed when the car was returned to us (I dont know what but my spouse checked the cabin filter, wasn't changed, so then, they checked the oil, also dirty). The service advisor apologized but stated, it is a lease, I gave you a receipt stating the work was done, so don't worry about it, it really won't affect the car. They then offered us a car wash? What am I going to do with that. We had to really push for that oil change and filter. For context, this was oil change time, it had been 10,000 miles, so this was not a 5,000 service.
I had an excellent experience working with Stan at Toyota! He is very knowledgeable, patient, and made great recommendations, which helped me find the perfect car. There was never any pressure—just honest, helpful advice and a sincere desire to help me. I highly recommend Stan. We even plan to get another car with them. He also got us in and out in 2.5 hours and spent time talking to the insurance company and my bank for the trade in. Stan is the man!
Purchased my daughter's first car at the Turnersville location from Ozzie Perez - he was so patient and explained everything about the vehicle, answered all she asked, etc. We purchased a used Corolla with a few imperfections, which is perfectly fine for a new driver. But after seeing them, he told us to bring it back so they could take care of it. The car came back to us yesterday looking brand new! Over the top customer service experience!
Everyone at the dealer was very helpful. Dan went above and beyond to get some paperwork signed to make the deal happen. I highly recommend this dealer. I traded in my F150 for a 2024 mustang.
We new what we wanted, our salesman Chuck G. was fantastic. Not pushy, no haggling, we told him make, model, features we wanted, he priced it and we were done. The car wasn't on the lot, but he found it that day.
We could've picked it up then, but our schedule wouldn't permit us to come back. So we got it on Saturday, within 1 hour, we were driving away happy customers. He knows how to deal with prospective buyers, and not waste time.
Toyota is a fantastic car, we love it, this one makes our second one we own.
Ben was a great sales associate. He showed me exactly what I wanted and was friendly and knowledgeable. He made a process which usually stinks very enjoyable. I would go back and ask for him every time. Ask for Ben when you visit Toyota of Turnersville.
Absolutely amazing experience at Toyota Turnersville! 🙌 I walked in and was greeted right away by Jayson — super friendly and professional. I told him what I was looking for, and he immediately took me to see the car on the lot. Within 10 minutes, I was behind the wheel test-driving a Camry! While I was out, they appraised my trade-in, and by the time I got back, everything was ready to go. In less than 20 minutes, Jayson had all the numbers worked out — smooth, fast, and stress-free!
Hands down one of the best car-buying experiences I’ve ever had. Highly recommend Jayson and the whole team at Toyota Turnersville! 🚗💨⭐️⭐️⭐️⭐️⭐️
Great experience buying a used 2019 Prius! I drove 2 hours from NYC and it was worth it. Big thanks to my salesperson Stanislav Rogulin. He was honest, professional, and went above and beyond to help me with logistics for my trade-in vehicle. Financing was smooth and transparent. Highly recommend asking for Stan if you want a hassle-free deal!
Just a shout out to my service advisor, Dennis Nam, who took care of my Venza service appointment today. He was very thorough in explaining what needed to be done, as well as being personable and professional. I have nothing but praise for the service department at Toyota of Turnersville. Thank you to Dennis and team, I will see you again for my next appointment!
I’ve purchased several vehicles from this location throughout the years and I only have good things to say. I usually deal with Patrick Kelly. This guy has an exceptional customer service. Very nice guy. Patrick is reasonable and would go out of his way to get the you the best deal possible. Overall, everyone has a good attitude and is very pleasant to talk to. Recommend 10/10.
I recently purchased a 2025 Toyota RAV4 Hybrid from Toyota of Turnersville, and I couldn’t be happier with the entire experience! From start to finish, everything was smooth, professional, and stress-free.
A huge shout out to William, my salesperson, who truly went above and beyond. He was knowledgeable, patient, and genuinely focused on helping me choose the right vehicle—not just making a sale. He answered all my questions, walked me through every feature of the RAV4 Hybrid, and made the whole process feel effortless. His friendly approach and attention to detail made a world of difference.
I absolutely love my new RAV4 Hybrid, and I highly recommend Toyota of Turnersville to anyone in the market for a new car. If you go, definitely ask for William—you’ll be in great hands!
Dan was an incredible rep to work with. He was patient and knowledgeable every step of the way. Each time I had a question he gave me not only the answer but broke down a few options to roll with. This was my first time buying a car and it was incredibly easy and simple. I’m going to recommend Dan to all of my future friends and family that have any car needs!
5 stars 🌟 and a huge thank you to Patrick Kelly of Toyota of Turnersville!
Pat, thank you so much for being so responsive, communicative, answering all of my questions and making this truck leasing experience pressure free and fun!
Thank you, Pat for getting me an AWESOME DEAL on my Toyota Tacoma. It was fun to work with Pat, negotiating was pleasant, he really went to bat for me!
I highly recommend Pat Kelly at Toyota of Turnersville to my friends and family, to anyone in the market for a new or certified used vehicle.
Pat went above and beyond, he is very professional and kind!!
Gracie 🐴 and I are so excited for our horse trailering adventures in the new Tacoma!
Thank you again!
We had a great experience working with Dan Bittner and his colleagues. From the test drive to pulling off in my new car, he was easy to communicate with, transparent and friendly. I would definitely recommend going to Dan if you are looking for a Toyota. He’s knowledgeable and does his best to make sure you leave the lot happy.
Had a great experience purchasing my RAV4 through Pat Kelly! Pat made the whole process quick and easy, which was really important to me as a new mom, while still taking the time to explain all the options and making sure I got exactly what I was looking for. Highly recommend Pat and the vehicle!
David Delgado was amazing! Super friendly, honest, and helpful from start to finish. He made the whole car-buying process easy and stress-free. Highly recommend!
David is a fantastic car salesman who really helped us find the perfect car! If you know me and are looking for a Toyota, David is the one to reach out to. He offers fair prices and doesn’t like to haggle. Plus, if you have a trade-in, he makes a great deal for it too.
Pat Kelly was excellent to worth with. He made the entire experience hassle free and was more than willing to answer any questions I had. I would absolutely use Pat again for any future car purchases and could not recommend him enough.
My family and I have been customers of the Turnersville Auto Mall for years, and this was my first time purchasing a Toyota. With the help of Benjamin R, he made this process stress-free and easy! He was very patient & informative throughout the selection of my Camry, and made the process a lot easier. Looking forward to coming back in the future, couldn’t recommend enough!
Extremely impressed with the entire experience from the GM to the salesman and the sales manager even the finance department everything was first class in top notch cannot say enough good things about buying my car here. I will recommend this place to everybody. I know my sales representative Bill was extremely knowledgeable, attentive and caring. It’s not too often. You leave a car dealership feeling great and that’s what happened with my entire experience here.
When I first walked in to Toyota of Turnersville, I was immediately greeted by Ozzie Perez at the counter and told him I’d like to test drive the 4Runner they had (1 of 1 on the lot) After my test drive I fell in love with the truck immediately. I mean, it’s everything you’d want! TRDPro off road package, the spacious and clean interior, it’s the whole package! I can’t wait to enjoy my adventures with my pup in this for years to come. Ozzie and the manager really opened my eyes to what this truck is capable of, and it had my name all over it. Ozzie, as well as the rest of the team involved in helping me through the process, were all extremely knowledgeable, helpful, and above all-FRIENDLY AND PATIENT. They really made the entire process smooth and seamless and explained everything to me so I could understand it! (They even stuck with me through some pretty silly questions..) but overall, my experience buying from Toyota of Turnersville was absolutely outstanding!
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