What clients say about Behrends Auto in Belton (MO)
This is a great place to take your vehicle, honest, fair and caring. Being a single woman, its so nice to have a place I trust and know has my best interest in mind.
Bernadette provides the most amazing customer service. I had an interlock device installed. She was very clear and informative on the procedures. I highly recommend this family ran business.
I would recommend this shop to anyone needing help with their vehicle!! Bernadette is very welcoming, and will tell you what you need done and help get you there! Josh, Jessica and nick are fantastic! Thanks so much for the help! 🙏
I've been going here for a few years now for vehicle service. As a single parent with 3 children, whenever something goes wrong with my vehicle, it's pretty nerve wracking, because I don't have anyone that can even take a look at my vehicle for me. Every time I've called, Bernadette just tells me to bring it on up right now and they will look at it. They fix it in a timely manner and don't take advantage of you. Great place.
I went to Belton specifically to register my vehicle at the DMV. Stopped at Behrens because they were near the DMV and I needed to get ID/OD inspection.
A lady came out and asked if I was there for an inspection. When I said yes, she said she had sent her inspector home because he was ill. She began telling me all his symptoms and for the sake of his privacy I told her I didn't need to know his details. She askrd if I wanted to come back the next day, and I said no (I'm not from Belton). I asked her if she knew where the next nearest inspection station was and she said no (which I find hard to believe). As I clos3d my car door and started to back out, she hollered something to me that sounded like "That wasn't very nice." I had no idea what she was talking about. Overall, it was a weird experience and I would never go there for car service.
The owner has been very welcoming and she is awesome about communicating exactly what needs to be done. Don't be fooled, she knows what she is doing. They do great work and are very helpful in trying to accommodate you even when your schedule gets messed up, as proof today, and this was going to really cause an impact for me. I really liked that it is family oriented and when you are waiting everyone chats and makes you feel welcome. They do not over charge and will always be upfront. I really recommend this place.
I wish all shops operated like Behrens does. You get the immediate family welcome, very hospitable, genuine, honest, and very fair on price! It's an old school experience that sets them apart from a lot of shops I've taken my vehicles in to get worked on. They took care of my alternator on my 2010 Ford Transit Connect and gave me a ride back home to save me an Uber ride, then serviced my vehicle for inspection. Now I'm headed to Florida so thanks again Behrends for all the hard work!
Came in for an inspection, they took care of me quick and were very pleasant to deal with. Going to be my new "go to" for all things I'm unable to do myself. Can't remember any names since they had me in and out in like 10min, but the desk lady is awesome! The mechanic also warned me about the tinted windshield and how putting my inspection sticker on it would likely guarantee that whoever does the next inspection would destroy the tint, so he gave it to me and it's secure in my glove box for now. Awesome place!
The sweetest most loving family I ever have known! They threat you like family, and honest. They make you feel secure with their diagnosis, and you know you are in great hands! 🩷
Great place to take your car. Very honest real people running the shop. Didn’t feel nervous one bit. Overall great people, clean, comfortable place to sit. Appointment was at 3:45 PM. Car was already on the lift at 3:50. Trust worthy…All the way around, absolutely would recommend.
Very disappointed, after getting quote to diagnose for $50 since it was nothing automatic on my car door lock on a 2005 Honda Civic, I was told they broke the door and now it doesn’t close. This part would cost of fixing would be $325 total. I was told “ due to being old car things can break”. I have never had this happen when I took car to get a new starter, alternator, new tires, etc and never have they broken anything. Then after not being done on time, we called to check on car, told my son something else is broken and no price. The next day no call when we were told car was going to be ready In morning, and when we picked it up they told us the handle on lock was broken by them also. So a bill for $430, I was willing to pay but taking them to court.
Childish, the owners son I think had came in while the front person who own shop was taking to me and my son, started yelling and screaming. They took everything off the car they put in, and on top now my car door doesn’t close, they broke the handle, and the window crank is broke. I have never been treated like this. I would never recommend this business to anybody, I have lived in Belton for 19 years and have never had such an experience.
HORRIBLE experience. This shop milked me for over 3k in total and still never fixed the problem. They had me replace spark plugs, coil packs, both catalytic converters, and O2 sensors. They had no idea what was wrong with it, how to fix it, anything. They’ll diagnose the problem as one thing, replace it, car still runs bad, then say it’s something else. These are money thirsty THIEVES and HIGHLY recommend nobody go here EVER!!!
Friendly service and they did a great job on fixing what I needed. They were very thorough and took their time in knowing the exact parts I needed for my car. Will definitely go back if I need any other things fixed.
Awesome business. They gave me great customer service. Weren't scared to tell me about other issues I need to be aware about with my car, and they even gave me leniency on my appt time when traffic was a factor. They stayed open a bit later for me! U guys are awesome. I will definitely be a return customer. They 100 percent have earned my business. Thank you
BEST AUTO SERVICE in Belton! Out of state traveler whose A/C was going in and out on the hottest day of the year (107). Fit me into their very busy schedule and gave me an honest solution (Freon charge). Family operated and cares about their customers.
Bernadette and her crew have been taking care of me and my family for years, never lied or took advantage. Always going above and beyond, making sure you know what all your options are. They look out for you like family, unmatched service and fair pricing.
I brought my car in with a rather unusual issue, the team here at behrend’s took the time to figure out the issue and educate me on what happened (instead of like some places just tearing into your car, charging you an arm and a spleen then kicking you out the door). Everyone was so friendly and knowledgeable!!! Experience is key! I recommend them to anyone.
Auto repair is always is always challenging because customer service and trust are important to me. Behrend's hit on all cylinders for me. I have had several appointments which they were ready for me and started working on my auto as soon. As I arrived. They did quality work.
They were very friendly and took the time to explain everything, took the time to make sure I understood what they were doing, and took the time to make sure I was satisfied.
Reasonable and fair pricing. I would recommend.
It’s really hard finding a shop you can trust.. They installed a new water pump in my Ford Expedition today.. They did it fast and super reasonable.. The owner and staff are awesome! Very friendly I highly recommend them.. Thank you Behrend’s Auto I appreciate your services..
Best experience I've had with a business in a very long time. These are some good people who know there stuff, explain it clearly, and always come through. Highly recommend stopping by here before others in the area.
I had the best experience today at Behrends Auto. I needed a state inspection and went to 2 places and was told they were booked out until next week. My plates had already expired. Bernadette the owner got me in even though they were busy. She pulled Butch to assist and after the inspection I asked if he knew a way for me what to fix a few dents. He fixed them all, no charge.
This is the 3rd time this place hasgone above and beyond to provide excellent service.
I never give 5 stars but if I could give 10, I would.
I walked in without an appointment for an ID/OD inspection. They were very polite and accommodating and I was on my way in 10 min. While waiting the short time, one of the owners was helping call shops for a family near their vacation destination they were headed to. They go the extra mile here!
Truck started overheating while pulling camper to Noel, MO for a float trip. Called a couple shops and no one could get me in...called this shop and the level of care and concern that I not be stranded and make my weekend plans was unparalleled. They promptly diagnosed my problem, order the parts needed, fixed the issue, and had me back on the road within a couple hours. So appreciative for this service center and team. Thanks, Again!!
Bernadette does not seem to know anything about cars or customer satisfaction. She throws out prices and quotes for things before she finds out what they really are. On all my work she quoted me an amount and then turns around and changes the amount later. The mechanic does not seem to be to knowledgeable on things. Not sure if it’s just my experience or what but I left that place with an unsure feeling about the work. I hope my money was well spent, but I will not be coming back to that shop ever again. This is not a rant, just an unsatisfied customer.
Bernadette and her crew were professional and thorough. We had to have quite a bit of work done to our van. They were honest and transparent about the work they did. Most importantly--THE VAN RUNS GREAT!
Bernadette is amazing and works with you to the best of her abilities. He goes over and above the call two amazing service. You just can't go wrong going here because they will treat you like family and always keep it 100
Website
