What clients say about NAPA Auto Parts - Raps Auto Parts Supply Inc in Westborough Township (MA)
Wish I had known before I purchased my $200 car battery that they won't help you install it.
Yeah, I'll be going to a different auto parts store in the future.
Not the good ole Town supply shop anymore. Been going to the same store for 30+ years as a loyal customer. Bought a battery in October/November and it was a bad battery 5 or 6 months later which is not normal at all. They wouldn’t swap it out. I didn’t argue at all but let my thoughts be known and they still made me buy a new battery at full price.
This would have never happened under the prior owners watch (Bob L) but I learned my lesson with this new owner and it will be my last time there.
I have always looked at Napa as the upper end of car parts and have been going there for years. The staff in Westboro is gr8 and knowledgeable. My beef is with parts quality. I bought a brake caliper 5 years ago and it seized up and they replaced it under warranty. The warranty replacement in my mind was nothing short of Chinese manufacturing BC. In a short period of time the paint flakes off (not a biggie) but I replaced my rotors n pads and had to bleed them. The bleeder screw looked very suspect, unlike the original bleeder valves on the other calipers. I sprayed with liquid wrench and tried turning the valve and it immediately snapped off. I have been doing brakes since i was a kid and this NEVER happened. Now i am in a dilemma AGAIN. The way these things are packaged, u think your getting good quality but think again!
Totally ripped off yesterday, could have save $30 buying oil in a different volume format. I had always had great help and service at the Westboro NAPA until yesterday. Car needed oil, they were close, I was late meeting someone so ran in and bought a 6 pack of 0W20 I didn't notice any price on the display. When I got to the register, Rob rang up the sale & I questioned the price, it seemed high. I had seen the price for a single quart. I specifically asked about a discount for buying more, Rob assured me it was cheaper to buy more. What he didn't tell me was in the format I was purchasing it wasn't cheaper it was the same price as buying individual quarts. So I learned my lesson make sure you ask explicit questions or avoid Rob. I'll try to stick to the younger kids in the future more helpful.
I had to replace all my wipes front and back. And an employee of Napa literally came out with me and replaced all of my old wipers. Now that's excellent customer service!!!
Westborough NAPA will be my go to auto part store from now on. The manager, Aaron, was extremely knowledgeable and helpful. Apparently my unusual problem was very complicated since wherever I went before, no one had been able to figure it out. I won’t bore you with the details. Aaron took the time and did a thorough research on all possible options and found the best solution for my car. It saved me money and time. I’m very grateful.
Stopped there after work today, explained I was on a budget. The two guys who helped me went above and beyond. Im not a car person so I didn't know much. They sold me the part I needed and showed me how to install it myself. You can't beat that kind of service.
Awesome customer service! I wish that I would have gotten the name of the gentleman who helped me with my problem. I went in there totally convinced that they had sold me the wrong headlight because it didn't fit - only to find out that it was operator error on my part. And then - he came outside and installed it for me! He definitely went above and beyond. I know where I'll be going for all of my car care needs from now on! Thank you so much.
Prices were good, the younger guys on the counter seemed overwhelmed by 1 customer so the boss had to come to the front so I could check out. Other than that it was ok
Great place to get auto parts in the area. Rob was very helpful in getting exactly what I needed and even helped another customer put on her windshield wipers while I was there. Would highly recommend.
My mother went to NAPA to get a car battery. The employees didn't come out or even offer to help her install the battery. She had to call AAA and was finally able to get home. This all happening just days before Christmas. You would think that employees would have a little more compassion, especially this time of year. Sad. Please do not come here.
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