What clients say about McGovern GMC of Westborough in Westborough Township (MA)
Just wanted to give Luis a shout out! Thank you for being honest, straight forward and down to earth to work with. Luis made buying a car as simple as it can be. Thanks again!
Now that I’ve owned my GMC Sierra for about a month, I’ll share my experience with McGovern GMC in Westborough. They definitely deserve the 5 stars, in fact I’d give them 6 or 7 for going above and beyond. My experience with purchasing my truck was the best. I’ve purchased 5 vehicles on my own since my divorce, and this was BY FAR my best experience. Tommy Viola was professional, kind, answered all my questions, and never “looked down” at me, being a woman purchasing a pickup truck. Going through the financing with Omar was also great, he was equally as kind, professional and personable. Other dealerships I visited have given me “you’re a woman, what do you know” vibes, (as the daughter and sister of mechanics, I know quite a bit, actually) but this was not the case at McGovern. I should also say that the trade in value they offered me was the best of any other dealership, and I visited 4 others. Since purchasing my truck (with no issues), I have received multiple emails, asking if all is well, with contact information if I need anything. I did order auto cleaning products, and had an equally great experience with the parts dept, and service dept when asking a few questions about software. Again, all questions answered politely and professionally, with genuine care. I am so happy with my experience at McGovern, and will recommend them to all my friends, family, and complete strangers!
I worked with Ben over the phone as my salesman, he was very patient and understanding. Having a new born at home made it difficult to get out 1.5 hours away to test drive. He accommodated my time there and made sure that the truck was ready to test drive. They gave me the best trade in value on my truck. I’m very critical on my car shopping and they made it quick and easy would shop again.
I'd like to leave this review about the McGovern GMC of Westborough and the service provided by Alex. Well, I already had in mind what I wanted, and the dealership had exactly the car I was looking for. My wife and I went on a Sunday afternoon, and upon arriving, we found the first available salesperson, who was none other than Alex. He politely greeted us and led us to his table. We discussed the car and reached an understanding and closed the deal. In general, we were very well received by Alex and received all the information we needed for a safe purchase. He is a very well-trained salesperson. Everyone we spoke to that Sunday at the dealership was very attentive and helpful. For my wife and I, it was a productive afternoon, and we left with our goal achieved. Finally, I want to recommend this dealership and Alex for their service. Of course, we recommend them.
Zack made our car shopping at McGovern GMC in Westborough such a great experience! His no-nonsense approach to car shopping negotiations was greatly appreciated. It was nice to work with a car salesman who actually knows the car he's selling as well as all the electronics capabilities.
Working with Zachary was a great experience. He was knowledgeable, patient, and made the entire process smooth and stress-free. He truly cares about his customers and goes above and beyond. Highly recommend!
Zack was a great guy to deal with and a professorial sales person who cares about his customers. He Tried to make everything as smooth as he could,even going above and beyond for me and my family. Shout out to Felix as well for to making sure everything went good for myself and my family
I recently purchased a 2025 GMC Canyon from McGovern GMC in Westborough, MA, and the entire experience exceeded my expectations.
From start to finish, Omar made the process smooth, transparent, and pressure-free. He was knowledgeable about the Canyon Elevation, answered all of my questions thoroughly, and made sure I felt confident in my decision. You can tell he genuinely cares about his customers and wants them to leave happy.
Steven in finance was equally impressive. He clearly explained all the paperwork, walked me through my options without any pressure, and made the financing process straightforward and stress-free. Everything was organized and efficient, and I felt completely comfortable throughout the process.
Buying a vehicle can sometimes feel overwhelming, but the team at McGovern GMC made it an enjoyable experience. I highly recommend asking for Omar and Steven if you’re in the market for a vehicle. I’m extremely happy with my new truck and grateful for such a professional and positive buying experience.
Thank you again!
Zach made my buying experience very easy I came in knowing which truck I wanted we were able to agree on a fair trade in value for my previous truck and I was able to drive off in my new truck within a couple of hours . By far the easiest / fastest buying experience I’ve ever had . Thanks Zach and McGovern Team
My whole car buying experience was made an absolute pleasure and exciting process. After walking in unsure of what I really wanted and lots of questions, Benny Fasano walked me through the whole process and patiently let me figure out everything I was looking for and then we found it. Not knowing much about cars and having not bought one in ages it was great to work with such a nice and knowledgeable Salesman like Benny! Highly reccomend asking for him if you ever go here to check out and/or buy a car!
Zachary was absolutely fantastic to work with. He was knowledgeable, patient, and never made me feel pressured at any point in the process. He answered all of my questions clearly and made everything smooth from start to finish. Car buying can be stressful, but Zachary made it easy and actually enjoyable. Highly recommend asking for him if you’re in the market for a vehicle!
Really unsatisfied with my experience. They told me over the phone that they were making aggressive offers and that I would be able to negotiate on the cost of the vehicle. Drove over an hour away and they were totally unwilling to negotiate. They offered $1000 over KBB value online and purposely undervalued my trade in to compensate for the offer. Then they were completely unwilling to move on the price of the vehicle at all. In addition, I found the salesman to be extremely unprofessional. Really bad experience.
I had a great experience at McGovern GMC from start to finish. Luis was fantastic throughout my vehicle purchase—knowledgeable, professional, and genuinely easy to work with. He took the time to answer all my questions, explained everything clearly, and never made me feel pressured. The entire process was smooth, efficient, and transparent, which made what can often be a stressful experience feel straightforward and stress-free. Everyone I interacted with at the dealership was helpful and respectful. I would absolutely recommend McGovern GMC, and especially Luis, to anyone looking for a positive car-buying experience.
Finding the right dealership, and sales person can be challenging. Look no further! These guys were great, I cannot say enough about Tom and how he consulted with me vs try and just make a quick sale. I ended up with exactly what I was looking for at a good price. The entire process was easy start to finish. Great dealership to work with.
Love the car and my salesperson Zach was great but the dealership’s policies of not wanting you to finance through your own bank and not sending you off with a full tank of gas were off putting.
Update
After posting three stars, the general manager called me to offer to reimburse me for a tank of gas and explained to me how they make money on the financing, For which I agreed To edit my experience to five stars. Transparency goes a long way.
Doug Lee, the salesperson, was great. Very personable, easy to work with, and the only positive part of this experience. I would recommend him without hesitation. Only reason for the 2 star. He was awesome!
The used sales manager (or whoever handles trade-in appraisals) is an embarrassment to this dealership. The appraisal process was either grossly incompetent or intentionally deceptive. I was told my truck needed new tires despite the fact they were replaced just 19,000 miles ago and are Pirelli tires with a 70,000-mile warranty. That’s not an opinion—that’s a fact, plus tire paperwork on hand. 😉 Either he didn’t bother to check, or he assumed I was stupid enough to believe it.
To make it worse, I was pushed a KBB Instant Cash Offer—something meant for people desperate to unload a vehicle, not a legitimate or fair trade-in discussion. The entire interaction felt like a cheap attempt to lowball and see what I’d tolerate.
Equally impressive was the online advertisement promising an additional $1,000 on top of the trade-in value. This bonus appears to exist in a parallel universe, because once the conversation started, it vanished entirely. Rather than addressing it, the focus shifted back—repeatedly and enthusiastically—to the KBB Instant Cash route, including follow-up emails, just in case I hadn’t fully absorbed the message the first time. Let’s not forget to call the manager again a clown. 🤡
And let’s be clear—it’s not my fault the vehicle I was inquiring about has been sitting on their lot for over three months and still can’t sell. That’s likely the result of the same kind of poor management and clown deals this manager continues to make.
This kind of behavior kills deals, wastes customers’ time, and destroys trust. I am 100% certain many buyers have walked away after dealing with this clown, and now I’m one of them. If you value your time and intelligence, do extensive homework before accepting any trade-in value here—especially if this individual is involved.
Recently came into the dealership at McGovern GMC looking for a used truck. Doug was the salesman who met me. He was great to deal with, he was very friendly and helpful! I ended up purchasing a brand new vehicle and am happy overall with my experience thanks to Doug!
Luis was very patient and spent all day helping us select the right truck to fit our family’s needs. (We looked at least 5 different trucks) We were able to find something that was within our budget and still met our criteria. We traveled from out of state so the logistics and process were a bit overwhelming and confusing but Luis helped us go through each step of the process. He was very responsive even prior to our arrival and followed up to answer our questions even after the deal was completed. Best of all he went above and beyond by playing Pokemon with our two kids to help entertain them while we went through the paperwork and warranty process. Definitely a great car buying experience and we would recommend them. We also really liked the gentleman (Bill) who was hired to deliver our truck to us.
This dealer has zero respect for your time. Going back and fourth over a gmc Denali. I asked the salesman( which I don’t want to give out any names) to send me videos and pictures of any imperfections. so he continue to send me a video stating everything is PERFECTLY MINT 10/10 no blemishes no imperfections no scratches ….. I drive 4 hours from NJ to MA certified check ready to buy. Truck was complete piece of crap. Tail gate dented look like karate lesson.. Foot step has a gash in it Fender liner sticking out, hit in back bumper can see the hammer marks getting dents out, touch up paint on driver door gloss white not even tri coat white.. Windshield has a crack in it. 2 wheels heavily curbed up. Passenger door different color, truck has paint both bumpers been touched up look terrible. More nicks n chips than I expected. Alignment off after going for a test drive ( steering wheel not straight from driver wheel be hammered). They wanted to pull it in the shop while I was there for service..….Complete waste of my time. They filled up my gas tank and that was it. Cost me over $600 round trip between paying for gas, food , driver etc. arguing outside the truck like I came here to educate them about their own vehicle, clean carfax but the truck was clapped out . Still baffled how much time & money I wasted . Told salesmen do me a favor never use the word perfectly mint again in a used car sale. Out of state people don’t even bother just buy local !
Worked back and forth with them on my trade and the truck I ultimately ended up buying with them. Zach was especially helpful without him the deal would've never gotten done. I would definitely recommend checking them out they have a ton of inventory and helpful salespeople.
Great experience from start to finish with Doug. He listened to my needs and quickly found the right vehicle at the right price. I didn’t have to haggle. It was simple, straightforward and fast! Super impressed with this dealership! Thankful!
Outstanding experience from start to finish. Zach was great to work with: he was responsive, transparent, and always kept me updated. They gave me a strong trade-in offer, the process was quick and smooth, and the entire team made the purchase stress-free. Easily a 5-star dealership.
I walked in looking for a specific truck. Alex brought me right to, no pressure, offered a test drive. Ended up being a great experience all around. I will definitely be back in the future for another gmc truck
STELLAR service and support! Doug and Omar made the entire process from meeting them, to picking up my truck that they registered, insured and inspected, a very easy experience for me. All within two days! They are all in with building trusting relationships and truly enjoy what they do! Thanks guys! Mike
I wanted to take a moment to share my appreciation for the excellent service I received from Luis during my recent vehicle purchase. From the very beginning, Luis was professional, attentive, and genuinely committed to making the process smooth and enjoyable.
He took the time to answer all of my questions thoroughly, guided me through each step with patience, and made sure I felt confident in my decision. His knowledge, courtesy, and dedication truly set him apart, and it’s clear he takes great pride in helping customers.
Thanks to Luis, what could have been a stressful experience turned into a very positive one. I am extremely satisfied with my purchase and grateful for the way he represented your dealership.
Zachary went ABOVE AND BEYOND to make sure I was completely taken care of throughout my experience at McGovern GMC. I honestly don’t care for car shopping, but McGovern made the entire process effortless and easy. I truly feel like I got the best deal and was well respected throughout the entire process. Many thanks and best to all, I LOVE MY NEW CAR!
Ask for Zach, he's your guy! Wow! Outstanding Job! I have purchased multiple vehicles And McGovern nails it every time! Zach Kent in sales is the best! Quick easy painless transaction!They have a great Managment staff, shoutout to Tyler Campinha Homer. They truly care! I would recommend McGovern GMC to everybody
A HUGE thank you to my friend Esther who recommended McGovern GMC of Westborough. From the moment I entered the showroom Taylor & Luis rolled out the red carpet. Not only did I buy the exact truck I was looking for, it was in excellent condition and had extremely low mileage. What I really liked about this dealership were the little things….. like picking me up from the train station because I needed a ride & offering to buy me a coffee. At the end of the day I bought a fantastic truck in excellent condition at a fair price. Taylor & Luis were very professional & kind & I would highly recommend this dealership to anyone.
This was the best truck buying experience we have had so far. Luis was phenomenal! we told him what we were looking for and what we needed, and he found it for us. A gorgeous truck with everything that we were looking for there was no pressure. Everything was easy and even fun. Definitely ask for Luis when you go. We will definitely go back again
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