I was told a time period when they would arrive to my place and mount a tv. The cost is not insignificant. During that time, I received no confirmation of my appointment and what was supposed to be a time slot of 11:30 to 3:30 ended up being way past 7pm. I waited all day in my apartment and constantly called customer support. They couldn’t help much because they wouldn’t give me the contractors information. Overall, bad experience and not even sure how I am going to get my TV.
Basically if you have an Apple device DON’T go here for repairs they aren’t set up for Apple and not a trustworthy location I set up appointment for tommorow receive the call same day telling me they don’t have the parts needs to fix back of my phone and referred me to another Apple Store this is my third attempt to get my phone fix in the past year with the same results can’t fix battery,back of phone or anything
They literally take appointments for the Apple Genius Bar, and they don’t have one in the store.
And nobody knows anything about Apple products except how to take your money.
Wow. Issue is specifically with management and not the very helpful employees. Talked to them on the phone twice to confirm exact details of the service. Had to buy external parts because they don't sell them inhouse. Drove 40 minutes to get to the appointment on time and get turned away by management.
I get policy and all, but what an incredible waste of time.
This place is a literal joke. Made an appointment with them through Apple as one of their authorized locations to replace a battery. I get there and there’s no tech to work on my phone. So I made another appointment directly through them waited a whole week and only to get told the don’t have any new batteries in stock to use on my phone. Of course the employees there don’t seem to have a care in the world. They don’t even seem apologize for the inconvenience I went through TWICE. I would highly suggest anyone taking their business elsewhere.
Made a simple appointment for 2:20pm to fix my iPhone screen. There’s no line at all yet I had to wait over 25 min for someone to talk to me. They run diagnostics on my phone (takes another 20-25min) then they go in the back and come out just to tell me they don’t have the right screen to replace my iPhone with. Big waste of time. Their site claims same day repairs and I specified which type of iPhone I had before arriving. They don’t respect your time at all.
Tom the associate for geek squad is the best employee there. Anytime I ever needed help with anything I had any questions he was always there to help me out he never had a problem with it. Very professional and knowledgeable. My remote starter malfunctioned a couple times and I went to him to get it fixed and it was a great experience every time. This guy needs more recognition then what he already gets. Thank you Best Buy Geek Squad. I would definitely recommend this location to anybody.
No wait for Geek Squad on an early Saturday afternoon. Agent, friendly and knowledgeable. I am not a very computer literate person, but the agent was willing to explain what he was doing and even offered to help with some issues I wasn't even aware of. Anyone who doesnt buy Geek Squad is making a big mistake.
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