Quealy Towing Inc JunkYard in Everett (MA)

I would not recommend this company AAA seems to use them a lot. They are very unprofessional they are unreliable I was waiting five hours for a tow when the person finally showed up he called me private at 1:30 in the morning didn't call me back didn't send me a text no way to return the call. He left my car without towing it even though it was an emergency situation. Then when I called back today to have it towed again through AAA, the tow driver Daniel (name on caller ID) was rude hung up on me when i tried explaining keys were left in cup holder. he finally arrives with my car four hours after I place the call he left my car with the keys in the ignition all of my windows rolled down and my headlights on. This is unacceptable and unprofessional, NOT TO MENTION THE FRONT BUMPER WAS SLIGHTLY PULLED OFF BOTH TIMES THIS COMPANY HAS TOWED MY CAR.

A thousand thank yous to Joe from Quealy! I was locked out of my car on my way to shift as an EMT, roadside assistance was estimated 2 hours away. I called Quealy and received the kindest, most professional and quick service! Can not recommend them enough. Thank you!

Called AAA and Quealy responded. They got there fast. Luis, the tech. Had my car ready to go in no time. He was professional and friendly. We chatted on the way to the garage and it helped keep my mind from spinning thinking of the repairs that would be needed. Thanks Luis and Quealy!

I hated my life until Jordan AZ showed up to rescue me. I was locked out of my Mercedes and it took him all of 30 secs to get me in and he was super nice and a plus he was handsome and smelled great. Gotta give the shout out where it’s due thank you for the swift professionalism appreciate you

Quealy Towing were servicing me for AAA, and AAA gave me their phone so I could get ETA. I called 2 or 3 times because I was receiving many text messages saying that the driver was on the way when they were not, and all of the times a person called Frank was extremely rude, unprofessional, messy and all of the bad adjectives you can think of. He even hung up on me the last time I called. Not to mention that he said he didn’t keep track on drivers, the driver took 4 hours to get there after I opened the assistance call, and he cancelled my assistance after he hung up on me, but the driver was nice and did the job anyway. So, if you’re thinking of using their service, RUN! I would NEVER EVER choose them myself, and if I call AAA in the future and say they’re going to send me the same company again, no doubt I’ll refuse it.

If I could give them a 0, I would. My experience with this tow truck company was frankly traumatizing. The tow truck driver made several racially charged comments saying things like the person that hit my vehicle was a Latino immigrant. Aside from that, he damaged the front bumper and tires of my car, which I've only had for two months. He treated my brand new car like a toy and was careless with it, saying that my car would be totaled. That was his rationale for not being careful and damaging my car. IF YOU GET THIS TOW COMPANY FROM AAA, CANCEL IT IMMEDIATELY!

My car got towed by this place so you’d think I’d be writing an angry review, but they were doing their job. Don’t get your car towed. My car was damaged and I needed it towed to a repair shop following. I use triple a and it went to the same shop. They helped me grab everything I needed and were helpful and polite. This is my first experience on the side of being towed so I don’t have a good measure of great service. They were helpful when you asked for things you needed. So be vocal and concise with what you need. Also if you ask google to route you via walking, it will send you to the back and you’ll need to walk around.

Joseph came put during the snow storm very promptly. He was friendly and very helpful on taking out a stuck lug nut of my flat tire. Would recommend them! Reasonably priced as well 👍

Contacted AAA due to a flat. Anthony from Queally showed up and put on my spare wheel all within 15 minutes of contact. He was friendly and efficient.

Thank You for being a great company. My Boyfriends truck broke down this morning and he was having a hard day. You guys didn't know him from anybody and treated him like you would a friend. Took really good care and was open and transparent with the tow. And dealt with AAA too and helped communicate with them! Thank you soo soo much 🥰 Camille and Sean

They sent their best driver Tyler. He was amazing 🫡💯

Very very very rude dispatcher. They didn’t want tow my car coz I was not present at the car and I can’t be physically present at both places I have 13 month old. I was going to met them at my home. I did state that in my AAA request. I have had so many towing from AAA done where I’m not at the car. But I understand if they want to do their job but the rudeness was unnecessary.

Jose is the nicest person I have ever met. He was dealing with some personal issues and still was the most polite man I have ever met stopped and help a woman in a wheelchair crossing the street and after talking to him for a while I ended up giving him a hug I would use them again just because of him I would use them every time!

Today 4/5/23 I had a flat tire called AAA and your truck and gentleman answered my call his name is Joe this was about 9:30 am he was the nicest, polite and friendly man was fast and efficient And he deserves to be acknowledged . The call was for 16 Delano Ave. Revere

Quealy towed my truck from a crash and the driver was so nice and kind. He went out of this way to give me a ride to the State Police barracks afterwards as I had no ride. The lady Laurie at Quealy's office was so nice and accommodating and let me get my personal things out of the truck with no issues. They are super nice and honest people

WORST TOWING COMPANY IN MASS LADY AT THE DESK IS USELESS!!! GET A NEW ONE! So after having my car towed (my fault). I go to pick up my car and find this. Before I remove my car from the yard I tell the lady in the office about the damage, she then tells me they would have to check the cameras and couldn't do so until tomorrow for whatever reason.. but how do you not realize you hit someone's car and damaged it? Whatever, so I call the next day to talk to someone useful and what do you know, it was only her again. And tells me again no one will be there to pull up the camera footage until tomorrow... so I don't know what the office lady is good for but honestly she's not worth my time. The damage is pretty minimal so ill let this one go. But really who runs a business like this. Low life people do nothing but make the world harder for the rest of us.

This morning I had to call roadside assistance and Quealy towing was assigned to tow my car to the dealership this morning. David was super friendly from the time he stepped out of his truck, to the time he left with my car on his flatbed. He was courteous, professional and treated my car like he'd treat his own. Towing a car is already stressful enough, but he made it stress free for me and I want to share this very positive experience! Keep up the great work David!

Usually, I don’t like to be a ‘Karen’. But, one of your drivers is one of the worst people in this earth. It was from Quealy. I also saw another person made the same complaint to the driver as well. It was license plate 151AH working at 5 PM December 22nd,2021 .Dude was driving like a complete maniac. He almost hit my car and got very upset that I honked at him for my safety and his. He even proceed to get out his window to intimidate me which is now crossing the line. Seriously? You didn’t check your blind spots and now you get upset with me and proceed to create a scene. Please Quealy have a talk with him and keep an eye on him he needs to be patient on the road especially on Rush Hour. Very unprofessional on his part and makes your company look bad. Drives very aggressive and he also cut another driver on the road almost resulting a crash. Again, I don’t wanna be a karen. But, one of your employees needs to chill out and learn how to drive with patience and safety because I’m pretty sure he tows other people cars as well and I wouldn’t want him driving like that with my car hooked. Dude is pretty crazy honestly, teach him to chill especially driving because it’s a privilege not a right.

In the few times I've needed to use AAA Roadside Assistance, Quealy has been really great. They have been prompt, polite, patient, and friendly. Special mention: Anthony assisted me today with jump-starting my car. Super friendly and patiently answered my questions about the car & battery

I had to unfortunately make a call to AAA two days in a row for a tire change, and coincidentally, I had the same driver both days. His name was Paul, and he was GREAT. He was respectful, courteous, professional, and got right to work on the issue. I am usually not a fan of dealing with tow truck drivers, but he made me feel at ease right away. Thank you so much for all of your help!

Great customer service, fairly quick and super helpful!

Chealsea, 5/12/2021 8:40 am Quealy Towing was sent by AAA to jump start my car. The Service professional (unfortunately do not know his name) was SUPER professional, and went above and beyond to show me what I had done wrong and explained the functions of some buttons (lights) that I had left on. He was punctual, professional and really cares about the customer. Highly recommend

Rude drivers speeding through everett flipping off cars for no reason. Not unusual to see one of theor drivers smoking from a glass tube.

Was assigned them through AAA. I clearly put in the notes that I was not near the car and where it needed to be towed to. They showed up w/ no advanced warning and then said they needed the keys to tow the car. Would not wait 25 minutes for me to arrive and offered no solutions.

Derek and the night manager coordinated a quick pickup of my car after a tire blowout I experienced, heading north, just north of the Tobin Bridge, in Revere. It was a dangerous spot to break down and they showed up quickly. Derek introduced himself and was very clear and professional. I appreciated his specific focus on safety. Despite being on my way home on a Monday night, Derek also agreed to tow me 96 miles. Flash freeze warnings began early into our drive--followed by snow. I appreciated Derek's caution. We arrived at our destination past 1:30 AM. I really enjoyed talking with him on the drive. He's an impressively focused person. I wanted to say thank you again.

Long story short I called to ask a question about the new parking space I have at the new apartment I just moved into. I feel like he was super annoyed with me because it probably wasnt a question he was responsible for answering and it's obviously my own fault that I didnt take care of this during the day. But I was concerned about my car getting towed and I didnt know who else I could call at this time of night. I'm always kind and this guy was rude as all hell for no good reason and then just blatantly hung up on me. He made me feel really stupid to be honest.

Called for a jump and came out to the guy looking into my windows. The guy was very rude and refused to help because my sticker expired and it was on private property and he told me he could lose his license giving me a jump with my expired sticker. I told him I had til the end of the month. He left and told me that my car wouldn’t start. I called another tow company who came out and started it right away. This place should be shut down if they don’t like the business they’re in. HORRIBLE service!!!