This place is amazing i have a business account and they are the best. The Counter guys are good, but one stands out (TOMAS) . So knowledgeable and trustworthy with his advice and references to detail on providing the best information possible to you. Hes my go to guy. Great job guys.👍
slow to deliver parts and then they say they already delivered it and they did not. then when you call your on hold for hours for them to figure out excuses.
Great people the great prices or at least as best they can.... I buy a lot of paint and materials from them and they are second to none. Thanks again guys for all the great customer service Andy has an amazing team. That I might add he is very proud of even if he hasn't said it to you guys which I'm sure he has he said it to me
Just came here to post because you have absolutely awful drivers who almost caused a serious accident today in chicopee. It tooknplace between 2:20 and 2:25 in a vehicle with a license plate that started with a N and the side of the vehicle said G45. It was a man that looked like he had White hair and glasses.
We were at the pendelton light in chicopee heading towards Walmart area and we had a red light. I was in the right lane and he was the first car beside me in the left lane. The side across from us had the left turn arrow so they obviously had the right away yet your idiot driver went straight on a solid red light and almost caused a major accident because drivers were turning left and he almost hit them... no wonder the vehicle he drove already looked beat up... do better! I sure wouldn't trust you guys as a company with anything and you certainly shouldn't trust this guy as he obviously sucks
Gets out better than John and Andy. Carquest rules the parts industry. Waybetter tha. The factory OEM parts. Do it once,done for life. I can attest to GENDEN 1000000%. BRAKES THAT I DID IN 1992 ARE STILL THE BEST BRAKES EVER EVER ON MY 4 DOOR S10 Chevrolet Blazer 4x4,4 door,4.3 V6 5-speed manual fuel injection. Non vortech of course. Go GENDEN AUTO PARTS!!!
Has lots of parts. They deliver. They close a bit early but they open early. They have a good amount of knowledgeable staff to help get what you need done.
Very knowledgeable people behind the counter. They have actually turned wrenches. And if they can save you a dollar they will.. great people great products for decent money..
The experience is always good one of the counter guy Jacob I believe was very helpful in helping me with a problem that I new nothing about!
Top shelf device you guys rock!!
DR House
Great store the always have what u looking for if not they will dig for you. Some front counter helpers need to gat another job if they dont like what they do. Answers to any questions are always followed by attitude. Like isnt that what your job title is?? Customer service?? I should gave it 3 stars but cant complain about there prices either good.
Trying to order a particular brand of paint. On their website it will only let you buy 3 cans, I wanted more. I call the store and wait on hold for 15 minutes, guy says they have 18 cans in stock. Great, but apparently he can't do the order for me, so he forwards me to the online order guy. Wait on hold another 10 minutes only to be told he can't be gotten a hold of. They take down my number with a promise to call back. I also send a message through the website. 3 days later and I've heard nothing, finally found what I needed somewhere else. I'm sure they might have good customer service in person but the website is a joke.
The young dude working there on 5/5 who helped me jump my car at 12:30pm is a life saver, professional and just overall amazing. Give that dude a raise.
The phone was answered promptly, pleasantly and the several times I called it was the same! Very knowledgeable helpful staff! Thank-you so much Folks at Genden Auto Parts!
Open early, very knowledgeable staff, if they don't have it, they can usually order it next day. Rare cars, old cars, they got it. If you want a parts store that actually knows about cars and service, check em out
One of the last Carquest locations, not many of them left, most turned into Advanced Auto Pars, this one is not an exception, however this store still has lot more variety of products. especially for pick up trucks and semi trucks. Pricewise it’s better than other locations.
Service is unmatched. They always find the part I need for my trucks ranging from 1988-2018 prices are great and quality of parts is good. They really go above and beyond. If I'm not walking to get parts I'm not going anywhere else!!!!
Couldn't exchange my thermostat (never used) because I threw out the box. Was supposed to be used ended up junking the vehicle I put away along with receipt. Now I need break pads and I can't exchange because no box... Jordan's cost more than that thermostat and they take them back no box smh. I didn't want cash I already spent it with them just a part I actually needed.
Best place for aftermarket parts that meet or exceed O.E.M specs. Knowledgeable staff that not only do they sell parts but they know about cars and wrenching. They always sell me the right part. Not the cheapest place for parts but the quality of parts and the knowledge of staff, there's no other place like genden auto parts. Go and try it for yourself.
Called on a Sunday was on hold for am long time(23m47s) , but Larry answered and apologized and hunted for the part I needed, even finding it for a cheaper price and got it for me the next day. I didn't get a call that it was in, but when I called ,Scott answered and found it. When I headed over it was busy, but I was checked out quickly and everything was correct!
Awesome as usual. Had one incident here about last year this time around however the manager and handled it and never again has this situation happened. Prices are reasonable as well as their warranty.
Eli was wonderful. Very helpful. He found everything we needed as quickly as he could. Even had it all delivered asap! Brian was also very helpful! Thanks guys!! I have always gone here for all my parts and will continue to do so thanks to these gentlemen!
Great customer service.
Larry went out of his way to help.
I could not find a part for my VW Touareg in stock anywhere in town, and I had to fix my car same day.
Larry was very helpful in finding for me a better quality part, for half the price and that was a perfect fit.
I would recommend this business to anyone.
Thank you Larry
The staff here are among the most knowledgeable in the business. Auto Zone is a couple of blocks away and asking even a basic question there will fill the employee with dread; here at Genden however, there is nothing they don't know or won't answer.
Great store, amazing helpful staff. Not a huge chain, and that's what makes their service great. They're a little further from my home than Autozone, Pep Boys, or NAPA, but Genden goes the extra mile. If all other stores fail to have that last minute part in stock, GENDEN has it. I don't even bother calling the other stores anymore. Genden is the best!
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