This rating is based on customer reviews, inventory size, pricing, and service quality
Recent feedback on R & R Industries Inc in Springfield, MA is mixed: long-time scrappers praise respectful, honest staff, quick help unloading, reliable checks, and better-than-local scrap prices. Many note plenty of vehicles and decent odds of finding parts. Complaints focus on rude, unhelpful phone interactions, inconsistent follow-through, tight/dirty and unorganized yard, occasional high pricing, and delays. In-person service seems stronger than phone support. Overall: 62/100. Based on limited recent reviews; trends may evolve.
This was a beautiful and tragic experience simply because Bruce and everyone at R & R were Respectful, Kind, Considerate, and Honest with myself and my partner whom was overseas and I was attempting to secure a Bus to convert together for Road trips when they returned, the tragedy is that I was the one whom was untruthful to my friend and when they returned I gathered the strength to be truthful and this caused us to separate and subsequently I was forced to return the Bus. I took the bus to a mechanic in Medford whom serived the oil, transmission and thermostat and it was driving better than when I drove off with it originally and the transmission was much smoother and didn't slip. It cost me 371 dollars and now you are able to receive this as a blessing from my pain, loss and lesson. Be Truthful and be happy.
They are paying 60$ a ton Wich is 20$ more than there closest competitor only small problem it is really tight but if they are going to pay more I'll squeeze in.
horrible customer service. When trying to find out if they take care of recycling on my street I was swiftly responded with a “no” as if the person who answered knows every single street they take care of.....
I've never written an online review but it's time.
The old guy: "yes... we have a lot of wheels back there and can probably match you up." I will say I took everything he said as good faith and genuine.
Drop off the parameters to young guy: "It's raining.. I'll call you back in the next day or two"
Week later: Nothing.
Call... the person who answers. Sounds confused how to handle my simple request to speak with the second guy who I asked for by name. Asks me what she can help me with while simultaneously setting an expectation in the way she handled the call so far that I will probably not ultimately be tempted to describe that help as impressive. If a smirk could be audible, I am certain I heard one. Great final comment though... "We're not going to go all the way back there just for wheels."
All the way back there. Perhaps THEY didn't actually put them all the way back there. Probably just spontaneously appeared all the way back there. How inconvenient. And then to be forced to sell these remotely located things.
THEY claimed very clearly to sell used wheels and encouraged me to go get the data and bring it back to them. No evidence of any kind provided to me that indicates they did anything with it. They certainly never INFORMED their potential customer they stopped trying, if they actually ever started. Great form.
THEY decided to open a business that takes place outdoors so being put off.. overly bothered by.. summer rain is inexplicable. It just didn't seem that bad walking in from parking "all the way" up the street to hear about the rain as an obstacle but maybe it rains harder all the way back there. But even if rain is an actual brick wall to following through, it later stopped raining and still... nothing.
As a long time business man, the most charitable conclusion I can reasonably form is that the phrase "sell used wheels" means something extremely different to them than it does to the average person who is not them.
Pointless waste of my time. This is the kind of stuff that gives business a bad name.
called for assistance woman awnsered didnt let me finish speaking put me on hold, couldnt tell me a thing about their inventory than got snotty and hung up when i asked what hours they were open..as a long time customer of many salvage yards and bone yards this by far has the worst customer service reputation ive ever had the pleasure to experience....
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