What clients say about Tru Car Works in Temple Hills (MD)
Someone referred me to this auto body shop due to a hit and run. When I say professional, great communication skills and AMAZING work!!!! Walt is the best in the dmv. He called me to let me know what was going on with my vehicle step by step. He truly is amazing man not only did he very professional but a well communicator. Also it didn’t take long at all but he made sure he kept me updated. If I could I would give him 10 stars because my experience was top notch. He really took care of my vehicle and did an amazing work. I want to say thank you Walt for all your hard work, I greatly appreciate it. If you need anything done and want it done right, take it to Walt he would make sure you and your vehicle is well taken care of.
Great customer service!! Took my car in to get the sunroof repaired and they took the time to find out what the problem was even tho it took them multiple days and they had affordable prices after still.
BEWARE OF THIS PLACE!
For my people who aren’t reading the full review: 0/10 wouldn’t recommend — unless you’re looking to practice your patience, learn how to communicate with difficult people, file a police report, and work through confrontation issues… then hey, go for it, you’ll learn a lot. Trust me :)
Quality of Work:
Personally, I was unimpressed because it’s painfully obvious I got work done. There’s runny paint, missing/chipped paint, entire sections left unpainted, and tape still stuck to my car. They also scratched the car in multiple places—including my windows, and left stains on my ceiling. After taking over a month to finish, I had high hopes they’d at least get it right…clearly I was asking for too much.
I set up another appointment to have them fix it, but after finding out they stole my money when working on my car the first time, I couldn’t bring myself to return. Besides, I prefer to give my business to people who take pride in their work, not people who just go through the motions for the sake of collecting a paycheck. I believe the quality of work will always speak for itself and the work done on my car makes it very clear the people in this shop are the latter.
Now if you just need something done, don’t mind waiting forever, and don’t really care about how it turns out then I would 10/10 recommend this shop. If you value quality, efficiency, and trustworthiness, I would highly suggest looking elsewhere.
Quality of People:
I unknowingly left my credit card in my car when I dropped it off on June 24. While my car (and card) was in their possession, an employee stole my card info and used it to buy over $3,000 worth of airline tickets on June 25, June 26, and attempted again on June 27 — right after I dropped it off.
(Mind you… not even good flights either— you mean to tell me you risked your job and your freedom to fly on FRONTIER??? Alright...)
A couple days after picking my car up from the shop in August, I found the ‘lost’ card inside, confirming that someone from the shop used it to purchase the tickets.
When I told the owner, I expected him to be apologetic, at the very least, concerned. Instead, he got angry WITH ME. He never asked his staff about it, never investigated, and immediately insisted no one there would steal — despite the clear evidence someone did. He tried to shift the blame to me (and yes, I take responsibility for leaving the card — but that doesn’t justify stealing). He was rude, combative, and kept cutting me off. Even when a police officer told him to stop berating me, he kept on while continuing to deflect and deny.
I didn’t even come to argue — I already got my money back. I just wanted to go over the footage with him and warn him that someone on his team was stealing from customers. Because if they’ll steal from customers, they’ll steal from the business too. His complete lack of interest in addressing it was alarming, and that alone warranted this review.
I wasn’t going to press charges, file a complaint, or write a review initially because I don’t think it’s fair to blame the business for the actions of one person. However, the owners response to my concern troubled me so I filed a police report, a report with the Better Business Bureau, and a complaint with the Maryland State Attorney Generals Office. Since he won’t hold his workers accountable, I had to escalate on my own so no one else gets affected.
Insurance initially sent me to Caliber Collision, but I declined because I wanted to support a Black-owned business. I even took business cards and told other people about this shop. After my experience, I had to call those same people back and tell them this place is not reputable AND they do bad work.
Overall a frustrating and disappointing experience.
I hope this helps someone. I’ve included just a few of the photos.
Great experience. Everyone was friendly and got me in and out quick for my A/C issues. Let me know about a couple other issues I had but there was no pressure from them. Solid pricing too. I'll be glad to come back for more work.
Awesome team of folks working here. We had an emergency with our car while across the road and called to see if they would accept if I had it towed over. Since we were close by, the owner actually drove to where we were and had me follow him after we got the car running. Turns out it was just a simple fix and they got us on our way. When everything else would have taken hours and maybe even days they came through and went above and beyond for a customer they've never even worked with before. We are relocating soon but I would drive from dc to this shop if we were still in the area. They have a higher caliber of honesty and service than many shops and they will go out of the way to get keep you going and safe on the road. Everyone was so kind and helpful, which you don't find often. A strong family owned small business that supports the community and takes care of customers.
Mr. Watson been working on all my vehicles and I be satisfied with all the jobs he have done on my vehicles. Yes I will recommend Tru Car Works to everyone. Thank you Walter...
Very good mechanic who actually cares about what he is doing. Won't overcharge, and won't do unnecessary repairs. Friendly, honest, persistent, and knows his stuff. I'm usually weary of others doing repairs. But after he came to my broke down car and performed an extensive repair for half of what most places would charge, this is my go to mechanic. I don't just highly recommend him, I recommend ONLY him!
My daughter car was going to be a total loss and she cried and begged if there’s anything that they can do to save her car .. Walter the owner made it happen and made her car look like it was never in a accident.. I recommend this body shop and give it 10 stars if i could
I have a 2015 ford fusion that was in an accident. I highly recommend this shop. If you have been in an accident this is the place to go. If you need ur car repaired minor or major this is the place to come too. Very professional and detailed. Norma was excellent kept me in the loop about everything. Walter made sure all my needs was taking care of every step of the way. All repairs were fixed. I can’t even tell my car was in any type of accident, my car was clean like brand new. They really go above and beyond to make sure the customer is satisfied. I’m a satisfied customer! Thank you ❤️
This shop help me troubleshoot a problem I was having with my Mercedes that no other shop would even take the time to do. He showed me all the codes that were in my car and told me he was 95% sure I needed a new battery after other places told me my battery was good. I changed the battery like he told me and all my problems were fixed 🙏🏽
I was referred to Walt at the last minute after buying a car that didn't have AC. Let me tell you... He was very professional and saw me at the very last minute. He walked me through step by step on what he was doing and even told me the possibilities of what could be wrong. I am thankful that it was the bare minimum and he was able to fix my AC and assist me with a few other things. The business is black owned (which I support) and they are vetted in their occupation. I recommend 100%
They are expanding to include a body shop.
These guys are pros. They do good work and they say exactly what they mean.
I'd recommend them enthusiastically.
Watch out for their new name in the near future.
I've been very impressed with Gregg & Ray! They give honest, fair advice and pricing on auto repairs! I was amazed to find them... of course it was by word of mouth from a friend!
Great Place if you want honesty with your auto repair; most Mechanics try two replace and charge you extra money for stuff you do not need.this place has always been the best. Somewhere you wouldn't mind sending your own mother to.
Simple phone call to here made me not go in. My door lock on one door is not working on my 02 s500 and they wanted $180 just to take the door panel off! Nope, I'll do it myself for free. It's a wonder how places like this stay in business.
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