Thank you Pro2Tow. My driver, Kahlil was nothing but patient and professional. My car was stuck in a snow bank. I called them in the early morning, 4am. They were courteous from beginning to end. They came in a timely manner, provided instructions on what I needed to do on my end, and had me out of my frantic situation in a manner of minutes. I will definitely use them again!!
Pro2Tow is hands down the most crooked, predatory, trash company I have ever dealt with in my life. They STOLE my car at 11pm, and when I woke up for work the next morning, SURPRISE!! My car was gone. Imagine the panic of thinking your car was stolen, only to find out it was towed by a shady company that thrives on screwing people over.
I called their number to explain that my leasing office told me I could park where I did, as long as I wasn’t in a reserved space. Do you know what they did? Hung up on me. Repeatedly. Didn’t want to listen, didn’t want to help…just wanted my money. They are rude, disrespectful, and operate like highway robbers with a phone line.
This company is not just unprofessional, they’re heartless. They don’t care about truth, proof, or people. All they care about is wringing every last dollar out of hardworking folks.
If you value your time, sanity, or money, stay FAR away from Pro2Tow. They are a nightmare on wheels, and the fact that they’re still in business is honestly a disgrace. They don’t deserve your money or your respect.
Please please read the review ! They town my car was parking in a neighborhood after 5 min I left the car I call them and ask if I’m gonna be avalible to pick up my car that night they say yes I went and they no answer and they let me wait y decided left and go home the next day they let me wait again and don’t respond my text or call, I have to call the police the get my car back ! Thet are unprofessional , disrespectful , rude, and they should to treat ppl in that way they talk to you very unprofessional !!! The county should have done regulations for this companies that they think they have the power to miss treatment ppl !
Stole my car, refused to give it back even though it has the parking permit that they claim isnt in it, then hung up and refused to answer my subsequent calls
Great experience. Called for a tow at 1:15am because my daughters ford focus car would not start. The driver was quick to respond. He was there within 15 minutes. He was very friendly and nice. I would definitely recommend them!!
Well… this was the only towing company that towed our Kia EV9 on February 2nd as it would not start after charging in Alexandria. Kia Road assistance attempted to get the car towed and trucks came from two different companies with drivers lying to us about various reasons why the car could not be towed. We had to stay in the area overnight until the next morning a truck was sent from Pro2Tow and a lovely gentleman whose name I can’t recall, quickly got our car loaded up and towed to a Richmond Kia service center. We can’t thank him enough! What he does is hard physical work and he could try to avoid it (like those others) but he didn’t! Workers like him are hard to find and difficult to come by and my hope that Pro 2 Tow management appreciates and rewards people like him. We express our appreciation to Pro 2 Tow for doing what they do. It seems like they are one of the few towing companies out there that will be there when help is needed on the road.
Pro 2 Tow was amazing and fast. I called for the tow and they came 20 minutes after I called and were fast and careful with my vehicle. Most certainly will book again.
Call Pro2Tow sleep like a baby… they help me pull a piece of heavy equipment out of a muddy mess within the hour and got me back up and running!
Friendly and communicative and just plain good people .
Khalil was especially helpful and friendly .
Don’t hesitate to call them
I made an appt with them to pick my car up the day before. It wouldn't start and I needed to get it to the shop. I was given the total without any extra fees. They even give you a discount if you use cash. I received a phone call from the driver letting me know he was running a little behind but he showed up on schedule. But what I really enjoyed was the affordability. They gave me the best price! Thanks a bunch!
No one wants to be involved in a tow situation and you certainly may not be in the mood to give any accolades, well this company is a huge exception. The attendant, Kahlil, Was very professional curteous, quick but very safe in loading my vehicle. He even unloaded it in my driveway which is on a narrow street which I was content leaving it on the street level, but he went above and beyond! Thanks!
Highly recommend this company. Shawn’s communication was great! He successfully towed my vehicle with no issues and this is rare because of my past experiences with other towing companies.
Best tow service I have received in all my years. Took care of my needs in a timely matter & at a fair price. My wife’s needs were met and I was put to rest with the professional service. Living in a metropolis with traffic, high demands and dealing with third party scheduling I say a job well done. An absolute pleasure doing business with Pro2Tow & would highly recommend. Thanks again. 💪🏽🙏🏽 🛻
Giving this awesome company 5 stars wish I could give them more. Very professional service , reliable, speedy and the driver himself answers the phone and was at my broken down vehicle in less then an hr. Baby if you want reliable, affordable, speedy and good service please call these folks!!!
Absolutely NEVER want to use this company again!!! It is 28 degrees outside. Have been waiting for 3 hours. Called multiple times on multiple numbers. Texted the driver. No answer to any message. Needed blood pressure meds due to history of stroke. Got a message saying they were 19 minutes away. Then got notified that they weren’t coming.
My tow driver Shaun was excellent and extremely patient through the process which had to be followed for him to enter the parking garage on my secure worksite. My vehicle was parked in a difficult spot but he was able to hook it up and secure it. I highly recommend him and would call him again in a heartbeat!!
Great service, I called in late for a towing. Within 45 minutes a tow truck came and dropped my car off at the dealership. Treated the car and the situation with absolute care and professionalism. Would highly recommend.
I called for roadside service and not only did they not actually come to provide services that I'd already paid for, they also refused to pick up or return my calls afterward. I would recommend any other towing service seeing as how this one could not help in my time of need.
This is about the service provided by Shawn
Very quick to respond, very professional, and got me to the repair shop in a safe and timely manner.
If all of their drivers are like Shawn then I hope this company is always my tow if God forbid I need to be towed more.
Listen I was on interstate for 4 hours on the phone with numerous tow companies and none of them came they all were rude and state farm provided me to this service which is heaven sent. Devon said he felt he was picking up his girl lmao because he came through to pick my car up swiftly and was very professional and was outstanding thank god for his hard work and dedication to the customers!! %100 would call if I needed the service indefinitely
So my car was vandalized in an attempt to steal it. ( yes the Tik Tom car theft videos are real!). Two different tow companies were unable to locate the vehicle in a metro parking lot, but Shawn found it and delivered it safely. Highly recommend !
The tow truck driver was very pleasant and knowledgeable of how to get my car up on the tow bed/lift without damage. They listened to what I needed for the drop off and ensured it was complete. I would highly recommend!
Fast, friendly, and professional service. I will definitely recommend to everyone. They kept me updated with ETA and dropped off my car quickly and safely.
John was amazing, he was at the location within 30 minutes after the initial quote was 90-120 mins. He was extremely professional and in such a stressful situation he made it very easy. By far the best experience I’ve head with any tow company.
This towing company is excellent. After having a horrible experience with a previous company (PWR) I was skeptical to using this one. Guess there’s still good people out here in the world. You treat others the way you’d like to be treated and this company delivers. Would definitely recommend again
Car wouldn’t start and they got to me hitched up within a half hour, maybe closer to 20 minutes, with a call to let me know when they were on the way and about how long their ETA was. Really friendly tow driver, I’ve never had a towing experience go this quickly!
Very Professional, I had Shawn help me out today and provided with full support in regards with my vehicle. Fast and efficient, i’ll definitely call again when in need.
I was hit from behind in a mva and the owner came to the rescue. I was very distraught at the time. The tow truck came fast, they got me to a safe place and they my car in their safe space. They are very professional and kind. I definitely recommend to use their service, and I will use them if there is ever an car emergency. Thank you.
Pro2Tow was fast and professional. The driver was very professional and reassuring that I was in good hands. I normally don't post reviews, this is an exception for Good Quality Service. This company will always be the first one I call for a tow, hands down. If you want good service, by all means give them a call.💯👊🏾👍🏾
I called Pro 2 Tow a couple of months ago when my car broke down and needed a tow. The driver called me as soon as he was on his way and arrived at my location within 45 minutes . He was so professional, friendly, helpful and quick. I’d definitely recommend them and use them again in the future!
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