chris' towing & transport llc in
Fallston (MD)

I like to start the review by saying, 'Do not judge a book by its cover.' I just bought a new car, and I got a flat trying to bring it home. Since the vehicle is lowered, I was concerned that the tow truck company might not have the necessary tool to lift it onto the flatbed. I read the reviews, which were not promising, and when I called the receptionist, they were rude. It was late, and I thought, 'Let's just give it a try.' Mr. Paul called me and arrived 1 hour earlier than expected, and was extremely pleasant to talk to on the phone. I told him about my situation with the lowered car, and he took all necessary steps to ensure it would be safe on the flatbed. He was extremely thorough, and it made me feel more at ease. Mr. Paul was extremely friendly and dropped me off at a convenient location where I could call an Uber. I honestly thought the night was going to get worse, but Mr. Paul saved me in an extremely tough situation. If you ever find yourself in an emergency and have Mr. Paul, you are in good hands.

Excellent service on my jumpstart . Tom was extremely nice . Tom explained what he was doing thru the jump start process and gave recommendations on getting vehicle to a shop to have battery checked . Would highly recommend for your road service needs .

Had two flat tires and they came to my location within a half hour. Thank you!

Tommy was great! Very communicative, very fast and very very friendly. He made a stressful situation much easier on my horrible day. THANK YOU THANK YOU THANK YOU. get him a RAISE! 😂👍🏼

My insurance sent out Chris’ today to tow my vehicle to another shop. They were very understanding about my tow anxiety due to the another tow company causing the damage that needed repaired! I will definitely be a returning customer if I need a tow again!

Chris towing was so great to work with! He was so kind and helped us out when we needed it the most. We will be recommending him to everyone! Thanks again.

GEICO chose this company. It took an hour to get there but they let me know that ahead of time. He was there one hour later on the dot. Very professional, friendly and also seemed to be a safe driver. Very pleased!

i guess they only provide Good service if your paying out right. If your going through your insurance, cancel your request immediately these guys will have you waiting an hour just to say they aren’t coming. They are lazy, and they will get smart with you.

2/14/25 12.30 Pm Serpentine belt fell off My sons car , I called Chris he had One of his drivers there within the hour Phenomenal Service. Great Attitudes 🇺🇸 Will Definitely Recommended 🌻🇺🇸

We recently needed our car towed from our garage due to a dead battery. Chris’ Towing was dispatched both times. The service was impeccable. We received a call to say that they were on their way and when they arrived they were genuine and compassionate. It was late in the evening and probably close to the end of their shift, but you’d never know it. We were informed about the entire process. Know one ever looks forward to needing a tow, but qualify, professionalism, and kindness offered by Chris truly sets up above the rest. We cannot recommend him and his business enough.

terrible service. estimated an hour and a half pick up time, after 2 hours i called and was informed that he wasn’t even on his way to me yet. claimed he had four calls in his area and that’s who he was serving first. EVEN THOUGH I CALLED FIRST. do not recommend

I traveled from WV to Bel Air MD to visit family and put flowers on my husband's grave. As luck would have it, the day I arrived and as I was on my way to the cemetery my car broke down. I pulled into a convenience store lot and through my insurance company they sent Chris' Towing. He called me only minutes after I spoke to my insurance to let me know he was on his way. Within minutes he arrived. As I was there alone waiting at night for family to arrive the store closed. This young man would not leave until my granddaughter arrived rather than leave me alone. I am so appreciative of him personally, his professionalism and his concern for my safety. It there were a hundred stars I would give him each one.

My Chrysler 300 battery died at the gas station on 7/30/24 around 7:00pm in Edgewood . The gentleman that arrived was very professional and made the situation better than what it was. He was very patient with getting my car started. My car battery was completely dead it took approximately 45 mins for it to power back up. He even referred me to someone that could put the battery in for me that evening. This guy was a lifesaver for me tonight. Thank you again!!!

Felix from Chris' Towing was totally a blessing to us as we needed Roadside Assistance in the middle of the night on the way home from PA, & he came, took care of us in a professional, considerate manner. Truly appreciate Chris' Towing & Transportation.

Late night tow was needed for my sons car & Dana was awesome, courteous and helpful. I accidentally put the wrong car in my Geico app to be towed and Dana helped talking to the rude Geico agent to get the correct car into the system. He patiently waited while I was in hold with Geico and put me at ease when I apologized for taking up so much of his time. This is my 2nd time using Chris’s and have been treated with the best service. Thanks Again Dana for all your help!!

Geico called them to jump my van. ETA through text messages kept saying they were arriving later and later. Then Geico called and said I canceled the call. Ummm no I didn’t. Call’s Chris’s towing on a 3 way call and the guy says I called you several times. My phone has zero missed calls, you didn’t call me once. He tells the guy from Geico cancel the call and hangs up. The guy from Geico knows he didn’t call me because he saw the texts as well and knows they were lying. Now I know I can refuse this company if I call roadside assistance again. Which I will do every single dang time.

Rude, unprofessional and threatened to impound my car following an accident because I didn’t answer my phone fast enough when he called to get credit card information that he failed to get on the first call!?! He was so quick to toss around threats and insults that one can only assume that’s his typical approach. Based on so many other horrible reviews, that’s clearly how he conducts himself on a regular basis.

Watching my car even need a tow truck was sickening. Geico called chris towing and he arrived earlier then expected . Was a good guy was understanding and didn't try and rush the process. I have a lowered car with modifications and he respected the car and my feelings for not wanting to mess anything up further he let me pick a new location to drop off and was enjoyable to be around jay gets 5 out of 5 stars from me thanks Jay.

The tow truck arrived within 40 minutes. I was helped by a mechanic named (felix) I believe. He was awesome, he took the time put to explain to me what was going on with my motorcycle. He got me on my way within 10 minutes. Thank you again

These guys are the best hands down .. worth the extra dollar ... tell them Leroy sent you

in my opinion, Chris' Towing exhibited rude, unprofessional behavior and attitude issues towards me. I had a dispute with Chris' Towing over damages to my vehicle during tow. I believe they damaged my door during the tow process, they claimed they did not. I never once asked for money or compensation from them. It was minor damage to my door and door hinges. I can handle fixing the door hinges myself, and my mechanic agreed to pull the dents out for me. Not a big deal at all. When I called, I was asking for some honesty, because, in my opinion, they caused this damage. Instead I was cussed out, screamed at, and insulted by their dispatcher, in my opinion. I never so much as raised my voice to them once. Furthermore, they threatened to sue me for defamation if I wrote a review stating my experience. They claimed I was trying to take advantage of hard working people. I'm a blue collar guy who has worked hard for everything I have. I would never do that to anyone. Life is hard enough. But I expect some accountability when I feel I've been wronged. As I previously stated, I never once asked them for money or even a repair. That has been handled. I was looking for a little honesty. Instead, they treated me like I was a bad person, trying to take advantage of them, in my opinion. The man on the phone screamed at me, cussed, and insulted me, in my opinion. That combined with the immediate threat of legal action painted a pretty good picture in my mind of the kind of company they run. Do you threaten to sue everyone who calls you with a claim? Especially over minor damages? I will certainly never use this company again.

They saved the day!! I got locked out of my car with my one year old daughter on a farm; they came quickly, opened my car gently with ease and made sure it started okay and we were safe before leaving. Such a nice guy. I am so appreciative and highly recommend this company! Photo of my daughter spitting Chris’ tow truck coming to the rescue!

I was stranded on the side of the road with a flat tire around 8 pm. There was a bit of a wait but I received text updates. Ultimately he arrived earlier than expected. The gentleman was very polite. He even apologized for the wait (not necessary because it was a reasonable amount of time).

I use them through my insurance, and I will just pay for a tow company next time. I called 2 hours before I needed them to tow my car to the mechanic for an appointment at 1p. They were supposed to arrive at 12p but did not show up until 1:30p and didn’t show up at the mechanic until 2:30p. Not sure what he did for an hour since it takes 30 minutes to drive from my house to my mechanic. When they finally got to the mechanic they dropped my car off as far away from the shop as he could even though my car cannot start at the moment. Dispatch was pleasant. But the service was horrid. 🤮🤮

I called my insurance company for a tow. They said it could be up to 60 for Chris towing to come out which was fine, and they would call me when they were there. They called me at 1:06 and I noticed the call and called back at 1:10 walking out the door. The person didn’t answer and as I was going out they were driving off. They didn’t even wait five minutes. When my insurance called them back they said they were on their way to another job. This was literally two minutes after I watched them drive off. Terrible.

Everyone I talked to on the phone here was actually really nice and helpful. If my experience was just limited to them they would get 5 stars. However the main experience of a towing service is going to be exactly that, the towing service. They picked my broke down car up from a parking lot to deliver to the dealership. When I picked it up the next day all fixed, the inside of the driver door was filthy with greasy hand prints. Whoever towed it clearly didn't care about getting grime all over my interior. I wont use them again and would not recommend.

Horrible customer service. Cold Christmas Eve to schedule a tow the day after Christmas. Was quoted a price of $100 to tow it 6 miles. Was okay with the price and was told just call that morning and it would be taken care of. When I called I talked to some rude guy that said that he could do it for $100 cash but if it was credit card it was going to be more than that. After setting everything up he put me on hold and then came back and said that he just got a call for the State Police to do a pickup and wouldn't be able to take care of me for 4 hours. This is the second time that I've tried to set up a tow with Chris's within the past year and had the same guy both times I will not call Chris's Towing for anything else again.