Firestone Complete Auto Care in
Waldorf (MD)

3/3/26 The vehicle service and superb customer experience at this Firestone location are outstanding! My Service Advisor (Rick) greeted me when I arrived, and treated me with courtesy and respect. After I was given an estimated wait time, I was pleasantly surprised when my service was completed a full hour earlier than expected!! I highly recommend this Firestone location for all your vehicle maintenance needs !! ——— 7/18/25 Just had another great Firestone experience! My appointment was honored as scheduled, my problem was quickly diagnosed, and as always, I received excellent customer service!! ——— Terrific customer service!! Excellent Firestone Representative!! I recently had a less than acceptable experience with a different Firestone service center, but I wasn’t ready to give up on the company. As it turns out, my decision was the right one. Brian at the Firestone located at 2565 CRAIN HWY WALDORF, MD is providing the type of personalized care and treatment that used to be the norm. I watched him extend a friendly greeting to each customer as they entered, was able to hear how helpful and respectful he was when speaking with phone customers, and how patient and detailed he was with the associate he was training. Four days ago, I experienced a delay when my vehicle was being serviced. Brian explained the reason for the delay and because I had another vehicle in need of a diagnostic, he asked me to bring it in and he’d give me priority because of the inconvenience. Upon returning, my second vehicle was on the lift in less than 15 minutes of my unscheduled return. I recommend this location, you’ll feel like a valued customer.

Rick and Phillip were outstanding! It was awesome to work with them. They were very informative and answered all my questions, and more. Rick was accommodating to my needs and provided great service all the way around. The entire staff was professional and respectful. This is the type of atmosphere a customer can get use to. The staff has set the bar high for excellence service we can appreciate and love.

This used to be the first place I called whenever I had car trouble but after what’s happened it will be the last. TWICE now they have given me the wrong information/price because of Trenton specifically not doing his due diligence and simply not caring about his job responsibilities. This happened originally with my brakes and rotors and I even called multiple times before bringing my car in to get the correct price and he misquoted me by $500 because he “forgot” to add something back to the ticket that I had mentioned I wanted done EACH phone call just to ensure I had the correct amount when picking up my car. This time I called two weeks ago asking if my cars warranty for my battery has expired and he specifically told me “no you have some time left on it” I called today to schedule to have my battery changed with my warranty and now he’s saying its expired and when I asked well when did it expire he told me 5/22/2025…which means when I called two weeks ago it was already expired. When talking to him about it he admitted that he didn’t do his due diligence but “there was nothing he can do.” I’ve been using this location for years and I’ve NEVER had a problem until Trenton got there with his miscommunication skills and lack of empathy. So please if you are using this location speak to any and everyone but Trenton, do not let him schedule your appointments and give you quotes because they will be incorrect. I’m very disappointed because I used to love this location and now I will have to find another place for my car

0/10 do not recommend this location, I would give 0 stars if I could.. Front Desk Representative Trenton and Mechanic lacks communication. Charged me for a wheel alignment that I did not receive due to “ mind not being here today” “ it’s been a long day”. Waited there 2 hours just for the mechanic to say he couldn’t do it but didn’t communicate that to the front desk. Then stated they couldn’t give me a refund and I would have to call cooperate to get one. Please seek elsewhere if you can because this place shouldn’t even be a last resort! They play with people’s time and MONEY, lack communication & are unprofessional.

Here at Firestone with Rick, he gave excellent service beyond the words. Just waiting for my receipt that he’s printing out. Kindness in his smile.

This is my third attempt to get my alignment done at this location. I purchased the lifetime alignment plan and the first alignment was great no issues. The first time that I made my secondary appointment I waited almost 2 hours for my service to be completed and was told my vehicle still hasn’t been serviced. I rescheduled for a later date hoping for a better turn around. The next appt, I arrived on time again and was told it would be approx 2 1/2 hrs until my car would be serviced due to multiple cars ahead. So I rescheduled again for today, Jan 15th for 8am, the earliest appointment so that I can get in and out in a timely manner. I arrived on time again for my appointment today, and after waiting for the attendant to be ready, I checked in and waited. I was the only customer there, 2 more service techs arrived but my vehicle, still did not make it into the bay. 26 mins later after my car was checked in, I got the attention of the person who checked me in to asked when my car service would actually begin. I do not like the fact that I had to ask for the service to start. It is very unprofessional and disrespectful of customer’s time. The fact that I could visibly see that the techs were not doing anything but talking and laughing was very displeasing. Time = money and they have continuously wasted customer’s time, my time just dying to complete my alignment.

The team was very professional. Rick helped me with tire needs and the job was quicker than I expected.

Helped correctly diagnose an issue. All the technicians were very knowledgeable and committed to resolving my car problems. RICK AND BRIAN were exceptional.

Our tire blew up and we need it fixed as soon as possible. This place was a life saver! It was close to closing however they still accompanied our request for changing the blew up tire to a new one. Everyone is friendly and professional. recommend

Warning – Serious Trust and Security Issues I scheduled an appointment for an inspection and an oil change and dropped my vehicle off at 11:00 a.m. At 5:30 p.m., just before closing, I called to ask about the status of my vehicle and was informed for the first time that no work had been done because “there were a lot of cars.” If the appointment could not be honored, I should have been notified earlier so I could make other arrangements. Instead, I lost an entire day and incurred multiple Uber expenses unnecessarily. When I returned to pick up my vehicle, I noticed it had been moved, even though no services were performed. No explanation was provided. After I got home, I discovered the store’s cordless phone on the floor of my car. I later noticed that my retractable rear cargo cover was missing, and I am now concerned that other items may also be missing. This experience raises serious concerns about scheduling practices, communication, and vehicle security while cars are in the shop’s possession. This occurred at 2565 Crain Hwy, Waldorf, MD 20601. I was there on Saturday, November 15, 2025, at approximately 11:00 a.m.

Terrible company location I've ever experienced. There's no customer service standards, they treat it like a ghetto small shop, instead of a Firestone location with company standards. Received way better experience when Shawn was there servicing the vehicles.

Customer Service Team were excellent at this location! Superb delivery with their follow up and timeliness on repairs. Would highly recommend!

Each engagement with any of my vehicles has been top tier. Bryan is very knowledgeable of the industry and it shows thru his customer service. JJW

So far it’s been a good experience. Getting new tires and some maintenance done. Anibal explains everything well and makes sure everything is understood

We had a great experience at Firestone Auto in Waldorf, MD! My husband needed brakes, an oil change, and new tires. The manager, Brian, was incredibly helpful—he took the time to explain everything clearly and provided a detailed itemized breakdown of all the recommended services and pricing. No pressure, just honest and professional service. Highly recommend this location for anyone looking for trustworthy auto care!

Brian is very knowledgeable and gave me excellent advice and service. I ent in with 4 dry rotted tires and quotes from other companies that were out of this world. I got a great deal, including alignment. I’m glad I stopped here. Convenient and easy.

I’ve been a loyal customer of the Waldorf, MD location since 2007 and have purchased numerous tire packages over the years. Today, I purchased four new tires for my wife’s truck, and as usual, the price was excellent. Store Manager Brian and his assistant Trenton are always attentive and committed to great customer service. 5 stars! Professional, knowledgeable, and very reasonable — especially for someone on a budget. Thank you, Firestone Waldorf, for consistently delivering outstanding service!

I will never recommend my family or friends to this place matter of fact I will never be going to this place again myself. I am not sure why I had an 8:00 appointment for tires I didn't get out of there until 12:00. I'm not an expert at putting on tires but I really don't think it takes 4 hours to put them on. I stayed and waited for my car. My rating on this service is a zero out of 10

The owner Brian is very Professional and helpful they get me right every time. I came with a flat tire they took care of me , no hassle.

These people customer service sucks. If I could give them a negative number I would. After arriving for my appointment to get my vehicle serviced the manager tells me though a service rep., that they could not do the work because of the time It would take to process the warranty. Which consists of make a phone call to verify the account. I departed for two reasons with that lack of intelligence I could not trust them with my vehicle, and two if they could not honor an appointment, what else would they be dishonest about.

Amazing experience @ Firestone for my battery replacement! Excellent service - Brian was so helpful and even had a great discount offered if I signed up for their store card! I didn’t today, but will definitely be considering in the future! THANK YOU Firestone!

I arrived at Firestone with no appointment after being turned away by Mineke (Waldorf)with an appointment and the excuse they don’t work on foreign cars. Brian (Manager) greeted me with a smile and the most pleasant professionalism I’ve seen at an auto shop. I told Brian that I needed an oil change on my 2017 Jaguar and he got me in with all the appointments and meetings I had. Brian and all his technicians were most pleasant and they played the best music! Thank you Brian I will revisit you guys with my car care concerns.

Need four new tires and one had busted today and i needed it done as soon as possible since i drive alot during the week. I called Firestone and they were able to get me in same day and completed my service in a timely manner. Also explained any questions i had about my car.

Great customer service. I encountered an unexpected issue after service. Brian and Antione made sure I was taken care of without hesitation. This location was exceptional. Thanks guys. Come see them, they'll take great care of you and your vehicle!!!!

The customer service I received from the moment I called to make an appointment until the service on my vehicle was completed was excellent. Brian was extremely helpful and informative. Jodel completed my alignment in thirty minutes and had me back on the road in record time. I couldn’t be more pleased with my experience at Firestone Waldorf.

Waited for about 10 minutes before this representative knew I was there. His back was turned to the line that had formed while he took a couple of calls. Great customer service!

I had a great experience at Firestone in Waldorf. From the moment I walked in, the team was professional, courteous, and efficient. They got me in and out quicker than expected without cutting corners. It’s not easy to find an auto shop that respects your time and still delivers quality work, but this location absolutely does. Highly recommend if you’re looking for fast, reliable service and a team that knows what they’re doing. I’ll definitely be back for future maintenance needs.