Horrible customer service! Does not communicate properly. Very disgusting with their disrespect towards women. They treat women differently than they do men. Borderline sexist!!! Cursing out Women when you're is the wrong is ASISNINE! DO BETTER
I Witnessed Extremely Unprofessional Behavior From This Towing Company. One Of Their Drivers Was Yelling And Cursing At A Woman In My Neighborhood Simply Because She Wanted To Pay With Her Credit Card. There’s No Excuse For That Kind Of Aggressive And Disrespectful Behavior, Especially From Someone Representing A Business. I Would Not Recommend This Company To Anyone.
Extremely unprofessional. They told me I could only pay with Cash, Cash App, Zelle or Apple Pay. I stated I am only comfortable with paying with card so that my purchase is insured. I declined his service and the owner cursed me out and stuck his middle finger up at me stating I wasted his time because he drove out there. If this was stated over the phone before dispatching, I would have gladly declined then.
June 16, 2025 9:35pm Mary Towing company was hired for the professional job of getting my vehicle home. The dispatcher was informed that two women would need a ride with the driver. The driver arrived and made a crude and unsafe suggestion that one of us ride in the backseat of the inoperable vehicle strapped tow down to the flatbed. Never have I ever encountered someone say it’s safe to ride with cargo/vehicle being towed. Then the driver refused to lift the middle seat in his cab (it was covered in trash) so we had to sit on each others lap for 10 miles which is again unsafe, illegal and dangerous. Shahid said he had 20 yrs experience in this field. This truck was equipped with dashcam where footage of this can be found. This was homophobic harassment and putting two women in harms way.
So happy the first two places on my list didnt answer! Mr Shahid answered AND arrived to tow my car within 45 minutes. Efficiently got my SUV hooked up and towed me to the garage of my choosing. Fair pricing. Would highly recommend.
Very Happy with the help from towing. Service was last minute. The company tried its best to accommodate. Very communicative and responsive. Thank you for your help!
Shahid was fantastic. He was the only person who answered my phone call at midnight stranded on the side of the highway, said he would be there in 35 minutes and he was there in 30. After that, I explained to him I was 200 miles from home, and he set up a time and price for the next morning to take me all 212 miles at a very fair price. On time, great customer service and professional. Don’t hesitate to use Shahid and Mary towing.
Horrible ! Tow truck was supposed to pick up car at 1:15 pm for a 1:45 appointment at Costco . On not seeing them till 1:20, I called them to know that driver is on the way from Baltimore and will take another 15-20 minutes. There was no communication from them without me reaching out. Didn’t get here till 1:45 , causing me to miss appointment at Costco . Waste of time and money
These guys were awesome. I was at work but needed a tow truck to move my disabled car from my mechanic’s shop to the car dealership. The shop would be closing soon and I couldn’t leave work to wait with my car. I called for the tow at 2:45pm on a Monday. I spoke with Shahid and he had a guy ready to go. By 4pm my car was being picked up. Shahid allowed me to pay via app, and even had the tow guy send pictures of my car once it was delivered to the dealership. I really appreciate the accommodations they made to help me out in a bind.
Mary Towing was very responsive on a Sunday evening when 3 other companies did not pick up their phones! Mian, the resoureful mechanic who arrived within an hour, was able to fix my flat tire, even when I didn't have the key. While I hope not to have these car troubles in the future, it's great to know they are in the area!
They are awesome! They saved us when we locked our keys in the car and we were stranded. We rented a Jetta and for some reason a 2023 model will let you lock your keys in the car. They were super fast at getting us back in the car.
Shahid was THE best! Not only did he get to my car quickly and efficiently but he easily identified what the problem was with my car! He towed it to my favorite auto shop and I was able to get a ride back home while he dropped it off. So professional and kind. Thank you Mary Towing 🙌🏽🙌🏽🙌🏽
Mary Towing 24/7 is the only Tow company that could tow my trailer. It was very late/early in the morning. And the driver was very professional and polite. This is the only Tow company that I will use from now on. 👍😀
So beyond thankful for this company! They were so caring for the situation my boyfriend and I were in and helped us. Took us 80 miles to where we needed to be! If it wasn’t for them we would not be able to get to where we were going! Definitely recommend this company!
I had a very unsatisfactory experience working with my driver Shahid. I was given a 45-60 minute wait time for the tow over the phone so I waited the 60 minutes and he still didn’t arrive until about 20 minutes after that but I didn’t think much of it. Once he arrives, he looks at my car and then he tells me to pop my trunk and begins digging through it looking for “tools” and he wouldn’t tell me what he was looking for until I asked him for a third time. Once the car is finally on the truck, I get into another car so that I can meet him at the shop to drop off my key (which doesn’t take long, I was 3 minutes behind him) and once he arrives to the shop he calls me and says “Im here, where are you?” And I respond “I’m 3 minutes away” and he says “come on come on, I’m here waiting” and I reply again “I told you I’m 3 minutes away, I’ll be there in a second” and he says “Okay, hurry up” and he hangs up on me. I get to the shop, (and I’m not sure if this is normal or not but I highly doubt that it is) and he asks me to climb on his truck and back my car off of the truck. I proceed to do so and didn’t say another word to the man. The only positive that I got from this experience is that my car arrived to the shop undamaged. Do better Shahid.
Called for a motorcycle tow after getting a flat tire. They estimated a 30 minute wait. It took about 45 min. No big deal. My main issue was that I wasn’t confident that the towing technician had towed many bikes. Initially the bike was loaded onto a motorcycle dolly that holds the front wheel. As the bike was pulled up onto the flatbed with the wench, it rolled out of the stand. Luckily I was holding onto it. After that, the technician secured the bike down to the stand with some ratchet straps. The bike made it onto the flatbed and we went on our way. But on our journey to the shop, we hit lots of bumps and turns and the motorcycle started to slide so that it was no longer straight. Then we stopped for diesel on the way. The only saving grace was that this allowed the technician to secure the bike a bit more. Finally, when we arrived at the shop, we had trouble getting the bike back out of the stand. Luckily we made it with no serious issues, but I was a bit worried the whole time.
24/7 is what they advertise... yeah right..... what a joke. I called for a simple tire change on a Thursday evening at 830 pm and was told they had no one available. Will NEVER call this place again or refer this company to anyone ever!
I never write reviews, but I had to. Excellent service and more importantly an extremely considerate driver. Arrived on time with a pleasant disposition and waited to make sure we were safe, as it was very late. I will definitely use Mary's towing again.
I had to wait more then an hour for the guy to come pick up my van, even though he said he’s going to be there in 5 minute. After he finally came to get my van we agreed that we are going to meet up at the service which was in O’Donnell Heights. I got there first and had to wait for him around 45 minutes and I didn’t even take the fastest road! After I called him several times, he’s excuse was “he was hungry and he stopped somewhere to grab food”, meanwhile I was paying $260 for this service! Never again!!! Very unprofessional!!!
Professional and helpful staff. He was able to tow the car even though my car didn’t work at all. They were very responsive and picked up my phone calls right away. Great service and great pricing.
good prices and quick service. driver got there right on time, was patient, when i asked him to wait 10-15 extra after loading up my car. good people, quick service, good prices. what more can you ask for!
Fast and reasonable towing, great customer service!!! Friendly professional staff who are willing to go the extra mile. When I was stranded in a really busy area they came quickly, towed me to a lot and even helped me fix the problem. Highly recommended!
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