No call and no show for a tow for 2.5 hours. Won't answer phone. Never came or replied and had to get insurance company to send a different tow company and drag out a tow for another 2 hrs. Completely unprofessional. Horrible service.
Fastest service I've ever gotten from a tow company. My car was en route to the shop within 5 minutes of reporting the need for a tow. Exemplary service
After two other tow companies dispatched by my auto manufacturer’s Roadside Assistance randomly canceled with no explanation, leaving me standing waiting for hours, the third time was the charm with T4 Towing as they actually showed up! The driver, Mohammed, was professional and courteous, making me feel at ease as he loaded my RV van onto his flatbed truck. Everything went smoothly from loading the van to dropping it off at the dealer for repairs.
Muhammad was great!! On time, professional and friendly. Took extra care to ensure vehicle was handled perfectly. And answered all my questions thoroughly. Great experience during an inconvenient and stressful situation.
Helped me with my roadside assistance when I needed a tow! It took about almost 3 hours though when I was quoted 80 mins max. Progressive had to call them and then Progressive called back to tell me it'd be another 45 mins. Once he arrived though, he seemed to be cautious and respectful with my vehicle and was quick to load and unload. He was friendly. Appreciate the service!
Absolutely unprofessional. I have never been in contact with a towing company that has wasted so much of my time. They told me the night prior they would be here in 50 minutes. Never came. Call back and they said they would call back in an hour. Have to call them back again and they said they would come in the morning . Now this morning they said they don’t feel comfortable towing it. (‘Missing the driver side wheel) .. could’ve said that from the beginning instead of wasting our time. Just absolutely rude and unprofessional. Not surprised to see they already have such a low rating. My recommendation to anyone is to find a different tow company.
T4 was supposed to tow my vehicle and never showed up. Called them to get eta, they said "on the way 30 minutes"....2 hours later called for update, direct to voicemail. They never called and never showed up. I called another company that showed up in 30 minutes. My insurance company was not pleased either.
Wish I didn’t have to give any star for this guy , very rude refused to take my car , because he didn’t know know to tow in my opinion , insurance sent this guy twice , once last week never showed up , asked not to send him again. today they did , what a waste of my time , call a private company to pick up my corvette loved this guy , don’t waste your time with T-4 Towing !!!!
I broke down in Salisbury Md yesterday at 12:15pm I called triple A who sent this company to me 1st it took them 4hours to get to me. 2nd the driver hardly looked over my truck before telling me “AWD suv can’t go on a flatbed tow truck. 3rd my truck had power but the drive still insisted on trying to jump my truck when it didn’t work like I knew it wouldn’t the driver said there’s nothing else he could do, I asked him was he going to tow it or not he explained not since a Lincoln MKX can’t go on a flatbed truck. After having to wait almost 8hours for another tow company they also arrived on a flatbed tow truck the driver looked over the truck push my gear realize put it in neutral an loaded it into a FLATBED tow truck within minutes. T4 gave me once of the worse experiences with a tow company I’ve ever had the lack of compassion,effort, an honesty is a negative 5. Then to tell my insurance company they tried all options but nothing is work but to still be paid for coming out is crazy the driver never once stepped out of his truck it’s all on my dashcam. Because the driver didn’t want to do his job or wasn’t trained well enough to do so I had to sleep in my broke down vehicle on the side of the road an await another tow company to show up at damn near 3am.
HIGHLY DONT RECOMMEND!
Mark was amazing and ingenious. My car was face into my garage. It is a MB GLS and wouldn’t even hold enough charge to shift into neutral. Mark was patient and cautious. He worked and worked until he had a plan. His customer service is what you hope to get and seldom see. Thank you, Mark.
Mark is the best person I ever met from a towing company. He called as soon as I placed a request, inquired about the problem, gave me an ETA for arrival. Based on my past experience I assumed the ETA is subject to a delay anywhere from an hour to ten. Lo and behold, I was surprised when he arrived dot on the time he promised. He was courteous, knowledgeable, patient, and personable - qualities of a person with excellent customer service attitude. He treated my vehicle with the same care and attention that I do. He is definitely an asset to T-4 towing and I hope he is well appreciated and taken care of.
In the midst of a crappy day with a car trouble, had a pleasant experience with this company. My driver was Mark. He was prompt and friendly. Had a good helpful attitude. He explained well what he was doing or trying to do when working with my car that didn't want to be towed. Good service and would recommend working with Mark.
Dedicated, Knowledgeable, & Determined. Thank you for having Mark on your team. He truly saved my day. I got stuck in the field in so much mud. He carefully and methodically had to work this tough situation and did so without skipping a beat. I was too far out and he extended the lead manually with everything he had in his truck. He made sure his vehicle and we were safe cause it was a challenge to get my vehicle out of the thick claylike mud. He kept a cool head and made it happen. He did not give up. Thank you for having great personnel with an understanding personality, like Mark. answering the call.
I had such a wonderful experience. The driver was so pleasant, and quickly answered my questions, and quickly towed my car. I would use the service again.
My driver was Mark L. My long distance tow went really smooth. I've actually used this company for a previous tow as well. No problems.
When you book a tow ask for the driver Mark.
We requested a tow service with our insurance company. The tow driver arrived at our residence. I went to go introduce myself and the situation with the vehicle. He was on the phone with someone. In the same moment he demanded the key. I went to get the key. My wife then asked what the key is needed for since it was a standard transmission and the vehicle is not operational. And she was worried because she has spent alot of money on the vehicle. She was seeking to understand because she has never experienced towing before. The driver then stated that he didn't need to tell her and to give him the keys because she doesn't know anything about towing. I told the driver, she is only asking to understand the process. At that point he keept arguing with us. I told him we are refusing the service based off of his behavior. He then refused to leave when we told him his service is not needed. I told the driver he didn't have to act ignorant towards her. All this happened because of a question that was asked that the driver didn't want to answer.
Extremely disappointing experience with the towing service provided by [Insurance Company]'s recommended company for my wife's inoperable Jeep. Upon arrival, the tow truck operator was engrossed in his phone, displaying a lack of professionalism. When asked why he needed the key, given the vehicle's standard transmission and inoperable state, he proceeded to argue with us, dismissing our concerns and insisting on the key. His disrespectful behavior and insistence on unnecessary procedures led us to promptly decline his services. This towing company's lack of professionalism and disregard for customer concerns is utterly unacceptable. I strongly advise others to seek alternative towing services..
Horrible customer service! Had my vehicle tow thru insurance company due to transmission problems.
The driver was very rude!
Forced me to pay extra for tow the vehicle just an extra mile down the road, then the insurance company original stated.
I didnt want to pay, but i was worried the driver would just leave my car on the side of the road!
I would NEVER recommend or use them!
I tried reaching out there the owner of the tow company to complain, but they just blew me off and ended the call.
Very very rude!
We ordered a tow through our auto insurance company. My husband had blown a tire on the highway and we did not have a spare tire. My husband called the towing company for an ETA as it had been some time since we placed the order. They informed my husband that they canceled the tow as our auto insurance company "was not paying them enough." When my husband asked if they have informed our insurance company, as it was still showing that we were expecting a tow, they hung up on my husband. We then called our insurance company and they said they were never informed of the cancelation. Not only did they hang up on my husband while he was stranded on the side of the highway with a blown tire and no spare, but they never informed our insurance company that they were not coming.
Truck is broke down and went through my insurance to get a tow. They said that this company was assigned and gave us an estimated wait time of 45-70 minutes. After two hours I called the company and a rude guy answered the phone and asked what I needed I told him a tow. He asked for the make and model and said oh yea I got your request why do you even need a tow I proceeded to tell him my ball joint on my truck blew and needed to get it to a shop he said psh what do you expect me to do for that and then hung up. Very rude didn’t even leave his house after we waited for two hours good thing we weren’t in a dangerous position. Absolute shame
My roadside assistance sent this company out for a tow on my vehicle, I was quite literally stuck between and rock and a hard place (aka a tree stump) and my tow guy had to work some magic to get me out and he was great!
My car was stolen but later recovered, and I used Progressive roadside assistance to have it moved from the impound lot to a repair shop. They dispatched a truck from a company, but the experience was terrible. At 12:30, I was informed that the truck was an hour and a half away from getting my car. After an hour, I got an update that it was 45 minutes away. However, when it finally arrived at 3:30, the driver didn't seem to take my situation seriously. I headed back to where I was staying, thinking the car would reach the repair station on time, but it didn't. An hour later, I received a call saying that the driver needed to stop and do things before taking my car to the shop. To cut the long story short, the car didn't reach the shop until after 6. I advise against using this tow company, and if Progressive says they are sending them, decline.
We got left stranded in the cold for 6 hours waiting on a tow. No call back from the driver or anything. I can't believe that our insurance company chose these guys for roadside assistance. I'm very disappointed. The driver kept hanging up on me whenever I called for an ETA. We would have been better off paying out of pocket for a tow. Unbelievable.
Worst tow place ever!! Today they lied about picking up my car after it got a flat tire i was stuck on a not so good street! thankfully my mother picked me & my daughter up it's dark and cold. They did not want to tow my car because of the street it was stuck on but lied & said the insurance company canceled the tow! Do not suggest them & I called my insurance company hopefully they drop this tow place!
If I could give a 0 I would. Waited for someone to come out for 4 hours! Was told by dispatch the driver was 30 min away. 30 min later I call back and he was just now headed toward me. 45 min later the driver calls me and says he was on his way. Doesn’t answer the phone, and bad customer service. All around, bad.
Well, I tried to use T4 towing through my Progressive Roadside Service, but the driver never showed up. Neither myself nor Progressive could reach the driver. All we got was his voicemail. Had me waiting for over two hours in 19°F temps, and then he told Progressive he could not complete the job. Very unprofessional amd very disrespectful. Hope T4 gets dropped from Progressive's list of towing service providers. I refuse to EVER use T4's services.
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