Land Rover Hunt Valley in
Cockeysville (MD)

The entire staff at Land Rover in Hunt Valley was extremely attentive and responsive and kind. Buying a car can be stressful, but everyone here made me feel very comfortable. Especially Pam. Thanks for an enjoyable car buying experience.

Everyone at Land Rover Hunt valley made our experience amazing from start to finish. They work with us to satisfy our needs. Answered every question that we had to get us in our dream suv. Kenny took us under his wing as soon as we walked in the door, all the up to our final purchase. Tyler worked with us and got us a deal we couldn’t pass up. Rob made sure we left satisfied. I would 1000% recommend everyone that would like a Land Rover to go to Hunt Valley. That whole crew was just amazing

I purchased a Range Rover Evoque in 2019, then a Land Rover Discovery in 2023 outside of (LRHV)-Land Rover Hunt Valley. Since Ive had both vehicles, this dealership is the only one I have used. Between both vehicles, I have spent upwards of $15k+ via seven repairs and 5-6 oil changes. In the past 6 years I've deal with about 6 different service managers. 3 I've known almost the entire 6 years. Currently l have been supported by Jonathan and George. During my 6 years time, some people would repeat, but I was always satisfied with the way that they communicated with me. LRHV Ensured that I had a Lyft to and from my vehicle when I need to drop it off and pick it up later. I liked that they also have invested in the coffee machine. And some name brand snacks to keep us busy while we're waiting for our vehicle. in the past 6 years, I may have only waited for my vehicle an entire day once, but that's also because I was able to telework due 1. to there being enough space in the waiting area. 2. Have conversations on the phone without being too disruptive to other customers. I've experienced that when it's time for my extended warranty coverage company to be contacted, they do it timely & both companies make sure they speak to me 1:1 So that I am fully aware of the charges and other details. Staff are good with sending repair estimates via text and email. They can also keep up with me having a busy schedule and sometimes not being able to get their calls. By the way, i've never felt the anxiety that I felt with other vehicles and the staff at those dealerships. I neve hear a bunch of excuses about anything. IMO after your LR or Range Rover is 5 years old or 55k you can expect to obtain a repair at least twice a year. (And those are outside of the oil changes.) Additionally i've experienced that I will often get labor estimates that they strive to meet or exceed. LRHV washes my vehicle before I get it back after each service. I get a customer satisfaction survey every time l receive service via my text and/or email. In the past six years, i've been directly called at least two or three times just to verbally ensure l am satisfied. When I've had it towed there on 2 occasions I was usually contacted the very next business day, weekend AND weekday. While many of the parts that can be needed are on-site occasionally one will have to be ordered. Upon doing my research before l purchased a Land Rover I was told that sometimes Land Rover parts can take a while to be ordered. In my experiences LRHV is always able to obtain the paart l need <1 week which is awesome! l started receiving service at LRHV before they moved in their current location the transition did not cause any disruption. I have dealt with Honda, BMW, Chrysler, Volkswagen & Ford dealerships over 20 years of car ownership. LRHV. I never felt as calm and relaxed as I do when I have to discuss my repairs at LRHV. I'd also like to add that culturally l feel respected when l have to engage with staff and their appears to be a diverse staff as well. While I have dealt with both the service and parts department, I had not dealt with the sales department. But after multiple repairs, it was seen that experience would likely be just as well. I know this was a long read, but when you're thinking about spending quite a bit of money on a vehicle, and you have to inevitably deal with the service managers on a regular basis, you really want to know exactly how things might be in multiple areas so I hope I've helped someone move forward with a purchase at LRHV. I also hope it's apparent that I've observed many different facets of LRHV & had this many positive things to share about the dealership and it's service delivery. Thank you LRHV team!

I've had nothing but the absolute best service here. From purchasing my car to everything I have needed from service and beyond. David is top notch and has gone above and beyond all expectations whenever I have needed anything! I have been so impressed and thankful for his help and kindness. Could not recommend this dealership more or say more positive things about the team, especially David!

The staff here are second to none. Christopher, Robert, and Tyler were fantastic to work with throughout to entire process.. They took great care of me. I would buy from them again.

Everyone that assisted me w/my purchase was great.. they were all very pleasant, professional, kind, and the energy was great. I really appreciate David, John, and Tyler. Thank you all for a wonderful experience.

What a great! Experience! I! Had! They were each one of them kind and helpful. I got a great deal: they worked with me to get a price I could afford. I left elated. CAN’T OVER recommend.

Been coming to Jaguar Hunt Valley for 5 years. Great customer service and experience every appointment. If any issues, they are resolved to my satisfaction. Also, you can receive timely appointments. Staff communicates throughout day.

Ryan was wonderful and gave thoughtful, detailed service. He kept me updated and helped hone in on the issue immediately. Service with a smile! My car is good as new, thanks to the amazing team.

This dealership is the best. They communicate and show videos and provide a thorough review of my vehicle. What’s a priority and what can wait? I would give them 10 stars.

My service provider was very helpfu. He went beyond his call of service to resolve my issue. The issue that Land Rover has created with the key fobs needs to reviewed by consumer agency but execution of service was good.

I recently had my car towed here for service. I eventually had my car fixed but the customer service at this dealership is poor at best. The responsiveness and tone of my service advisor was unacceptable and limited to just text messages. George was short, abrasive, and unsympathetic. His last text to met when I asked if the car was ready was “as per my last message…”. This is not the kind of experience one expects when paying Land Rover money. Land Rover Annapolis is far superior. I’ve had far better customer service experiences at Porsche, Lincoln, Lexus, or Jeep. Beware of this service department and dealership.

Yes for We Appreciated the Support from Pamela Keys, Tyler Thompson, William Keyes to Include Ms. Stacy for Your Attentiveness to Details and Positive Energy. The Team Went far Beyond the Call of Duty to Satisfy Our needs, Thanks Again, Respectively, Valarie & Edward Banks.

I highly recommend Land Rover Hunt Valley for its exceptional customer service and quality repair service. My service advisor Jonathan B. always demonstrates excellent customer service. He responds promptly and keeps his customers updated throughout the entire service appointment. The quality of service provided is above satisfactory. I’ve noticed positive changes with this dealership over the past year. Land Rover Hunt Valley strives to deliver the best customer service possible. I feel valued as a customer when I go to Land Rover Hunt Valley. Thank you!

I had my car in for its second service. This was an oil change and tire rotation and had filters replaced. I dropped my car off in the night box the prior morning and received a call around 8am that my car would be serviced. I was sent a video of my vehicle and its needs. All the work was completed and it was ready by noon. My service advisor Ryan was polite and communicated to me several times before he notified my car would be ready that it was getting washed and vacuumed. That was a pleasant surprise!

They always do marvelous work on my F Pace expensive but what isn’t these days and like to tip the cleaning crew they done a miraculous job cleaning my console. Thank you guys. Johnny thanks for your kindness. And George sorry for keeping you longer than needed trying to access my funds. Overage of .36 cents. So funny.

Jonathan was nothing short of amazing! Not only was he able to service my car within my budget, he was helpful in helping me create a plan for future maintenance. Very appreciative of his kindness and professionalism.

I had an excellent experience at Land Rover Hunt Valley. The team is always welcoming, attentive, and truly committed to delivering top-tier service. Communication was clear and timely, and every step of the process was handled with professionalism and care. They went above and beyond to ensure everything with my vehicle was addressed, explained the work thoroughly, and made me feel valued as a customer. It's rare to find a service department that combines expertise with genuine courtesy, and Land Rover Hunt Valley absolutely delivered. Highly recommend this location for exceptional service and a smooth, stress-free experience. I’ll definitely be returning for future service needs!

Jonathan was wonderful in helping me to understand my vehicles coverage and make recommendations on service needs moving forward! He went above and beyond to help recover and understand my vehicle's history. Highly recommend!!

My car-buying experience was amazing from start to finish! Everyone was attentive to my needs and genuinely focused on ensuring I was completely satisfied with my new vehicle. The entire team exceeded my expectations — from my salesperson David, to the finance team (Mr. Keyes and Tyler), to Ryan and the foreman in the service department. This was truly an excellent and seamless experience all around!

Ryan M. My service advisor was really good about the service and getting what I needed done and he’s very good looking too. Surprisingly the service went faster than I expected. I loved the touch of the video from the actual technician (Leland) that worked on my truck and it would seem I bought a good truck from Land Rover. The place and staff are nice I just wish I saw the Land Rover store there so I could buy some accessories. I liked the waiting area and I look forward to the new updates you all will make and coming to the new grand opening. Thank you again. I've owned many Range Rovers, Bentley’s and Rolls-Royce and I will continue to keep one in my collection. Thank you. Ricky 🤴🏼

Upon receiving my car repair, I was initially surprised by the extended duration. Jonathan, my service advisor, diligently provided explanations throughout the process to address the unexpected delay. To date, the repairs and services have been of exceptional quality, meeting my high standards. I have been a loyal customer of this establishment for approximately ten years and intend to continue using their services in the future. I am particularly impressed by the team’s professionalism and reliability.

I had a smooth experience from the beginning of the service appointment. George was very thorough explaining everything that could be done. My wheels were balanced and have not a problem. And the bonus was a car washing! Completely unexpected so I appreciated that since it was desperately needed .

I was on time for my service appt as well as my service tech JonB. Knowledgeable, helpful, polite to start. Everything went efficiently well. I was comfortable as I waited and they kept me on the loop all the way thru. Price authentically too not from mars lol. I will return before winter to handle some vehicle prep before the weather flips. Overall great experience 10/10!!

What a great car buying experience my wife and I had today! Hunt Valley Land Rover is the absolute best!!! Chris was our salesman and he really delivered! He was kind, courteous and professional. Never pushed us at all. Rob the manager is the greatest! He makes the deal so perfect you want to buy two vehicles! Tyler in finance seals the deal by assuring you are getting the best service and extended warranty plan on the planet! Just an all around amazing team! Will only buy from Autonation for this reason.

My car purchasing experience was the best I’ve ever had. Be sure to see Kenny Winston. He’s a car guru and helped me get the best deal. I had to update this because Google won’t let me leave another review. So besides a fantastic car experience in purchasing, the service experience was beyond fantastic. Ryan was very attentive to my vehicle service needs and helped me select the right services for my vehicle. It was fast, affordable and it was definitely white glove service.

My sales associate was Destenee she was a pleasure to work with and got me a great deal on my Range Rover sport. She worked hard to find me the exact car that I wanted. She was not pushy or annoying. I would highly recommend her to anyone that’s looking for a positive easy car buying experience. The dealership I had a great experience. I will definitely recommend them. I will also buy my future cars from them.