SDR Certified Collision Center - Cockeysville in
Cockeysville (MD)

I have been going to SDR for almost 10 years whenever I need work done on my car — whether it’s through insurance or out of pocket. I have always had a great experience! Huge shoutout to Kristen! She is welcoming, accommodating, and extremely knowledgeable. She is helpful, professional, and genuinely sweet. Having her as the first point of contact when I call or walk in makes the entire process so much easier and less stressful. Thank you to Ben, for your consistency and dedication, for my recent visit. I am also very thankful for all of SDR’s excellent writer’s, technicians and more! The quality of work and the time you take to help and explain things every time I step foot into SDR of Cockeysville truly means a lot. I highly recommend them!

Had a repair shop in Colorado completely miss some damage to my vehicle. Jen, Steven, Kristen and the entire team did a great job making me feel heard and help resolve issues from the other shop.

This is the second time I've taken my car to SDR. And again, I was quite satisfied with their service and the workmanship. They are all up front and straight up. No surprises.

Excellent, thorough, clean work with phenomenal customer service. There were helpful and communicative about every step of the process.

SDR did a great job fixing my vehicle. I also enjoyed the overall experience. They sent timely updates over text when estimates & completion date were available and I received my car back quicker than expected! The desk service over the phone and in person was very friendly and helpful.

SDR did a phenomenal job on my vehicle! The team was very professional and helpful. The turnaround time was quicker than expected and the paint job on my car is impressive. Thanks again for your hard work and much appreciation to Ben and Kristen you guys rock.

Very nice experience and excellent work. The desk and estimators very informative and friendly. Shop kept me up to date on progress through the process. Rental was waiting for me at drop off. Good experience.

You guys should have upsold me on the left head lamp housing& assembly it looks like hell in comparison to the new one. ? I'm very pleased with the work on my vehicle. I'd never heard of SDR. Kristen, in the office went above and beyond expectations helping me figure out a Visa that had not been activated yet. I felt like we were friends by the time I left. 5 outta 5 stars! I'll tell The Goog too. ?

SDR did an amazing job on my truck. They were able to pull a complex dent and did a beautiful job repainting my vehicle. It is a somewhat challenging color and they matched it perfectly. The work was done faster than expected and they were in good communication the entire time. My car was returned in better shape then I dropped it off with a full exterior and interior detail like it was brand new.!

SDR was so professional and did an amazing job on my vehicle. The front desk lady was so professional and knowledge. I was totally impressed with the service as well as the time frame that my car was done.

Paint matches perfectly car was clean and shiny . They keep you informed through text which is great cause I was at work the majority of the time they had my car. Nice friendly and very professional

SDR is the best car repair shop in town. Great customer service. Please select SDR, if you need car repair.Great team?

I recently had my 2023 VW ID.4 repaired by SDR, and I want to highlight both the quality of their work and the professionalism of their team throughout the process. The repairs were completed with great attention to detail, and the finished result speaks for itself — my vehicle looks and drives just as it should. What stood out most, though, was how SDR handled communication along the way. There were a few misunderstandings early on, but the team took ownership, clarified everything promptly, and made sure I felt informed and comfortable moving forward. Their commitment to making things right was clear. I’d like to especially recognize Ben, who followed up personally and ensured every question was addressed. His responsiveness and genuine care made a real difference and left me with confidence in the work being done. Overall, SDR delivered high-quality workmanship and excellent customer service. I appreciate their professionalism and accountability, and I’d gladly recommend them to anyone needing body work or collision repair.

These guys are the best! Another shop wouldn't work with the insurance company, but SDR handled it perfectly and had my M5 done in no time.

I had the opportunity to work with SDR on my car repair due to circumstance. Someone hit my car in my apartment complex parking lot, didn’t leave a note, and left a nice scrape and small dent in my rear panel. Needless to say, I was frustrated having to dish out the deductible and deal with getting my car fixed. I knew of SDR from back when I worked for a Toyota dealer years ago, and they always did good work for us then. I’m glad I picked them for my repair. They provided exceptional work in the repair, with replacement parts and a beautiful paint job. They even went above and beyond and cleaned up the interior and exterior of my car after the repair. I’ve been so busy lately, and my car was really in need of a sprucing up, so you guys really did me a huge favor and I appreciate that extra touch so much!!! I’m not even mad about the deductible anymore lol. They’re also a GEICO guaranteed shop, so the work is guaranteed as long as you own the car - pretty neat. We worked with Cory and Josh face to face, and they were very pleasant and helpful. Cory even called the day after to make sure that GEICO didn’t stiff me for the rest of the repair cost. Thank you guys so much. I would definitely recommend SDR of Cockeysville services. :)

Went here to get my car repaired. They kept me informed every step of the way during the repair along with an estimated finish date. The repair time was short and their work is perfect. Would highly recommend going here if your insurance works with them!

Outstanding Service – Highly Recommend! This is my third time bringing my car to this body shop, and I couldn’t be happier. Every visit has been smooth, professional, and even better than the last. From the moment I walk in, I feel welcomed and completely at ease. The whole team is fantastic, but I especially want to mention Steve, the manager, and Corey, who handles all the paperwork. These two went above and beyond to ease my worries and answer all my questions with patience and care. They communicate clearly, follow up right away, and most importantly — they handle everything with the insurance company so you don’t have to stress. I always have peace of mind knowing my car is in their hands. The turnaround is fast, the pricing is very fair compared to other shops, and the customer service is top-notch. If you’re looking for a place that truly takes care of you and your car, this is it. Highly recommended!

I was in a car accident a few days ago, and my mechanic directed me to take my vehicle to SDR for evaluation. While they unfortunately didn't have a chance to work on my car, because it was deemed totaled by the insurance company even before inspecting it, the experience with SDR was utterly fantastic. Leslie was so kind, patient and helpful, and gave me instructions on how I should proceed with my insurance company. I was able to leave my vehicle there for a few days while my insurance company arranged for it to be towed to the salvage yard. They helped me get my tags off and were simply so friendly and kind in dealing with me. If the situation arises where I ever need body work, I know exactly where I'll be taking my vehicle. Thank you all!

I was recently in an accident and while that experience is always unpleasant, I cannot express how amazing my experience was with SDR. I worked with Olivia directly throughout the whole process and she was absolutely amazing. Due to the amount of damage and the age of my car, my car was totaled, but Olivia was so patient with me, she explained all my options and was incredibly sensitive to the amount of emotional ties I had to my car. I would recommend SDR and specifically Olivia to anyone. I cannot comment on their repair abilities, but the customer service was top notch! Thanks again!

I’ve always relied on SDR for my repairs, and recently, they turned a challenging situation into a great experience. After taking my vehicle in for repairs following vandalism, SDR did an excellent job with communication. Although there was a minor issue right after the repair, SDR was dedicated to resolving it and kept me informed throughout the process. They genuinely care about the quality of their work and stand behind their repairs. Thank you Olivia, Jim, Steve, and the rest of the team on turning a complicated situation into a positive experience!

UPDATE: I am going to cry. Dawn reached out to me and apologized for the delay. She was able to get my car in and repaired within a weeks time. When I arrived to drop off the car for repair, it was a completely different experience than the first time around working with the other man (who no longer works there). Dawn, Jim and this sweetest dog were so welcoming. Dawn asked about my new baby, and Jim got the car taken car of. Both kept me informed through the whole process. When I picked up the car it was beautiful outside and inside (it was vacuumed). All except for stuff they left in the back seat, but I didn’t mind because it was a baby gift and diapers. The SDR team was so sweet and helpful. My husband and I often talk about “customer service these days” (god I feel old). You can’t go wrong with SDR. Mistakes happen, but they went above and beyond to make me feel like my business (and my baby) mattered. Now someone pass the tissues! ———————————————————————————— We took our car in 4 months ago to have an estimate for repair for our insurance. They told us it might be a while since everyone was sick with Covid. Fast forward two months and the person that we were working with no longer works with a company. One of the estimates we needed wasn’t even completed. Spoke with someone new , parts were supposed to be ordered , it’s been weeks and haven’t heard a thing. It’s also very difficult to get a hold of anyone. I’ve called. My husband has called. At this point I don’t trust that they can get the work done and I’m looking to go somewhere else.

Big shout out to Steve, Robin, and the rest of the SDR team. My new-ish 2020 Camry XSE was side swiped in a moving hit and run accident and almost every single panel on my driver side was damaged in some way. Frankly I was worried my car was never going to be the same. SDR managed to bring the car back to almost new status and I am beyond thrilled as to how well it turned out. All of the safety systems are working again, car was detailed, and rides just as good as when I bought it. Steve was super communicative with updates on the car and kept me in the loop where possible. Will certainly be back for any future body work needs! Thank you again, SDR!

Very pleased with the work done by the SDR Cockeysville crew. Everyone was professional and pleasant. Steve and Robbin were both very knowledgeable and welcoming. The entire process was smooth with no issues at all. I was blown away with the work they did. Would recommend 100%.

So while I hate to admit it, unfortunately I have had to use SDR for multiple vehicles (a convertible and an suv) but I am VERY GRATEFUL SDR was the business I chose. Both times they don’t exquisite work. The color match paint they use is exactly like the original. The body work products are all installed wonderfully. Over the course of 6 years (first time 2015. Second time 2018. And third time time 2021) it has always been a very sweet lady by the name of Robinn helping me at the front counter. And my estimator Dan N. This time was very informative and kept me in the loop about everything. I will never go anywhere else for a repair. This most recent time the auto insurance company wanted to send me somewhere else I refused and came to SDR instead. They have never let me down and I hope I never have to go back (because who wants accidents lol) but if I do I know I’ll be in good hands. My car looks brand new. Thank you!

My husband purchased some carbon fiber mirror caps for his BMW and stopped in to SDR. We were referred to them by a detailing company we use. The receptionist Robbin was great to work with she hooked us up with Jim Hobson and he installed them within minutes! Friendly, Knowledgeable, and Professional personnel, What more could you ask for!

The staff here was exceptional . Steve and his team were professional every step of the way. This 2003 G35 with almost 200k miles looks almost showroom!! This is how you gain a lifetime customer.. Thx guys..

I'm glad I trusted the reviews, SDR did above & beyond work, even with all the complications and internal damage. Outstanding customer service and great work, she's as good as new! I highly recommend them.