A C I Auto Body Shop Inc in
Columbia Beach (MD)

Best body shop in the area. The paint job was top quality, and their prices are very reasonable. They work quickly, and their time frame is realistic. I would give this place 6 stars if I could.

I can’t recommend ACI body shop enough! I dropped off my car to be fixed on Monday evening and it was ready to be picked up Wednesday morning. Absolutely incredible, I was speechless and prepared to be without a car for at least a week! I’m so grateful for them. Staff was incredibly friendly and helpful and explained everything to me so I throughly understood. 10/10!

Thank you for being so sincere so considering and understanding ..I didn't know what to do when my car was an accident.. when I read free towing and your team arrived and towed my car that was a big relief.. WOW I just have to say, you brought back my car to its original look.. I can't thank you enough you are so quick efficient and professional may God be with you and the entire team... I definitely will recommend your shop to everyone I know...

Wow. What can I say other than they definitely exceeded my expectations. I had to come in because some lady sideswiped my Honda Civic a couple months back, as I don’t drive the car often I didn’t feel the need to get it replaced until a friend of mine recommended them for their lower price. Definitely didn’t expect the car to come out looking as good as it did. I’m a very worrisome guy when it comes to leaving my car at shops because of bad experiences in the past, but wow, my car looks brand new again. I called on a Saturday to ask for updates and the manager Herzel answered, and told me that the car was just coming out of paint and he’d send a picture of it. I was completely shocked to see the side that got hit looked completely new! If you want top quality work, from an honest professional who will absolutely accommodate you when you have worries, without a doubt come to ACI Auto Body. You can definitely tell that they care about attention to detail, and even fixed an extra dent in the rear that wasn’t on the estimate after asking me about it, for a very small fee! Never going to another shop again after the wonderful experience I had here.

Very professional, amazing work! Definitely beats any other auto shop I’ve ever been to. Will be returning for any more auto needs in the future.highly recommend.

I recently took my RAV4 to this body shop to have the bumper replaced and to repair an area that had been damaged in a collision. The work they did was first-class — you’d never know the car had been hit. The quality of the repair was excellent, and they returned the vehicle exactly within the time frame they promised. I highly recommend this shop for their professionalism, attention to detail, and reliable service.

ACI Auto Body staff were the best. I was driving though on my way back to Buffalo and had a minor fender bender. They worked with me and got my car back to new condition in just a few days. The body work and paint are absolutely amazing, and the end price was exactly what I was originally quoted.

I recently took my Jeep into their shop for a weird noise. They quickly found I had an exhaust leak and was able to get it fixed within the day at a fair price. They were very professional and nice. I will come back again.

DO NOT TAKE YOUR CAR HERE REPAIR, I brought my truck in only to have issues with my step to get into my truck. Some short guy named Mike who claims he is the owner told me they hadn’t nothing to do with this no longer working. The this little guy threw a fit like a female and ran into his office and said he is not fixing it. Now I have Geico handling this because they may have committed insurance fraud as well.

If I could give this 0 stars, I would. PLEASE stay away from this auto shop. I had front end damage from a car accident on April 17th and I brought my car to this shop that same day. I did not get my car back until near the week of May 24th. They claimed the repair would only take a couple of weeks. There was delay after delay, claiming that they were waiting on parts and every time they issued a new estimated date of completion, it was delayed again because they found yet another part to be replaced. And then, my car had to be brought back into the shop on May 28th because the A/C wouldn't come on. The car was fixed and returned to me the next day. When they brought the car back out to me, I pointed out to the worker that there was a long cord HANGING OUT FROM UNDER MY HOOD. On September 18th, my car insurance company issued payment to this auto shop for further repairs since my horn was not working. This repair took only a day or two. Finally, I took my car to a different auto shop yesterday, because there was a rattling noise coming from the front end and the car was feeling "rickety" and I kept hearing squeaking noises. Turns out, the hood is misaligned, causing the rod to rattle against the underside of the hood. It was also brought to my attention that there are several pieces of the front end that were not properly installed, causing parts to pop out (when they should be flush to the car). Now, I need to take my car to a body shop for an estimate and fix what this shop should have done properly in the first place. Whether they installed replacement parts incorrectly or just simply did not 'notice' that it was misaligned, this latest repair is a direct result of this shop simply not caring about the work they do. Clearly this car was not inspected closely enough before it was returned to me. You can see the blue plastic piece on the end of the rod where it has been worn down by hitting the underside of the hood and the spot where the rod has been hitting the hood. I can't understand how this shop has any good reviews - I have worked with a fair share of auto shops and have never had such a terrible experience. Please please heed this warning - I wouldn't wish this aggravation on anyone. This has resulted in unnecessary time off from work, cancelled plans, and the annoyance of having to call multiple places to fix this shop's awful work. Around the holidays, no less, which is already a stressful enough time as it is.

This is a great place to bring your car. I only came for an estimate for a little scratch on my handle, and they helped me for free with some paint(also gifted to me). Really trusty place, and I recommend you bring your car here.

I would recommend this shop for auto body repair. I wanted my front bumper repaired because it was covered with rock chips and the lower half was scuffed up pretty bad from going over curbs due to how low the car is. I knew it wouldn't be a 100% fix, but they did some body work to remove the majority of the deep scratches prior to prepping and painting. I was satisfied with the final product and their pricing was very reasonable. It almost looked like a brand new bumper. I docked one star because there was a bubble in the clear coat which sticks out and some orange peel, but I think a good detail can fix this. Also, it was not ready when they said it would be. I had to call every day to check if it was ready after the original given date. I found it odd they didn't bother calling me to let me know they needed more time or that they didn't call when it was finally ready. All in all, I was happy with my bumper.

What a fantastic garage. The manager is exceptional. He walks you through each step of what is to be done how long it will take and what the cost will be. The staff did a superb job and I will recommend ACI to all my friends. What I really liked was the manager would call you each day and let you know the progress of what was done that day and what’s about to be done. I never had to worry about the work being done. When I got my car back I was blown away by the quality of their work. Call them today, don’t delay.

I’ve used a lot of body shops over the years. ACI ranks #1. Hertzel is honest and patient with me when I ask 100 questions. It’s important to him that I understand what is going on with any car service he’s providing. He also is aggressive with making sure my insurance agency is involved and doing their part. Laziness has no place at ACI. They work hard to make sure my car is running smoothly, the work is done well, and that it’s a pleasant experience for me. Hertzel goes above and beyond. My car and I thank you. You’re the best.

I brought my car in and Hertzel originally stated it would be a two to three week process. I gave them the benefit of doubt and expected three to four weeks. At the four week mark Hertzel explained it would be an extra day or two because one of their techs was sick. When I called to see if it was ready in two days they said they found another dent they originally missed and it would be another day inorder to paint it. The next day I called and said the windshield wasn't ready to be installed so it would still be another day. After 40 days of being at their shop they allowed me to pick it up. When I came to pick it up I noticed many things still wrong with the car. I had to leave it for another week. When I picked it up the second time they still missed a few items. This has been this worst experience I have ever had, their attention to detail is awful and their techs apparently are not well trained to properlyfix items. Don't waste your time with this place find somewhere else to go.

A father and son small shop with really outstanding work quality. I brought my car and received an immediate estimate. No need for reservations like some other shops. They did the work in a few days and the results were excellent.

My insurance company sent me to a different body shop initially where they repaired my rear bumper just fine, but they installed the bumper completely incorrectly which caused my trunk to stay forever-open after I opened it today for the first time since the repairs. It was about to start raining, and I had no good way of shutting the trunk, so I called ACI and they made time for me within a few minutes of making the call, and then reinstalled/aligned the bumper correctly in just 15 minutes, and I was on my way. It's now raining a bit, and my trunk is happily closed and the car looks great. Thanks, ACI for the excellent customer service, and perfect work.

ACI has excellent customer service. The owner is an honest and fair man. My Toyota was having trouble starting so I first took it to Batteries Plus to have the battery test and they told me it was likely my alternator going bad. So I took my car to ACI because it was just down the street and had them perform a diagnostic test on it to see what the true issue was. Hertzel (the owner) felt confident after the test it was just the battery. ACI gave me a quote for a new battery, but Batteries Plus could sell me one for cheaper. So Hertzel told me if I got a new battery from BP and brought the car back to him, he would perform another diagnostic test and only charge me for one. So that's exactly what I did and haven't had any issues with my car since then. The level of service was far beyond what I expected, especially for being a walk-in late in the afternoon. Bottom line: if you need any maintenance performed on your car... BRING IT HERE.

Excellent work and very accommodating, especially when dealing with a miserable auto insurance company. In the end we prevailed thanks to Mr Herzel's patience and persistence. The bodywork and paint job were perfect. I already have recommended this shop and will return without hesitation. The owner and staff are very knowledgeable and most friendly. Thank you ACI.

My Subaru Outback was rear ended. I had superficial damage to the rear bumper and the compartment for my spare tire was pushed in. ACI was able to quickly repair the damage and answer all my questions. Importantly, they stayed in contact with me to give updates on the status of the repairs. I would absolutely go to them again for any repairs I might need.

Extremely pleased with the quality of work and high level of customer service. Brought in my brand new vehicle with significant body damage, and the staff at ACI ordered the parts the same day and got working the following morning. The work was top quality, on-schedule, and on-budget. Great customer service is a plus. I would definitely come back to ACI in the future.

Wow, I'd give them a 10. Fast, efficient and friendly. I didn't want to take my car somewhere where I'd be paying for the bells and whistles (i.e., piped in music, artwork on the walls, cubicles, 'appointments necessary...etc). ACI focuses on doing excellent work only. AND!!!! They cleaned the inside of my dirty car!!! So impressed!!! Prices were reasonable - saved over 1K compared to other body shop quotes in Columbia and can't imagine any of the other shops doing any better (especially with that bonus of thoroughly cleaning out my car).

three weeks ago, I got into my first crash as a new driver and was recommended to this shop by my coworker. I was greeted by the office secretary, she was nice helpful, Talking to Hertzel I found him to be very informative and walked me and through each step of what is going to be done to my car. The process and fixing my car only took about a week! Very fast, very efficient

Automotive and Collision has been taking care of my vehicles for nearly 20 years. They are very professional and courteous, They do a great job and their pricing is phenomenal. I deal with Herzel himself and I could not find a more honest and courteous mechanic to deal with. I would recommend this company to anyone.

Automotive & Collision Center, 6655 Dobbin Road. Columbia, MD 21045 As a long time customer of the previous owners (J&J Auto Body) of this location. I was saddened to find that they were no longer in business. Mainly because of the convenient location, great work, fair pricing and honesty. Just last week, I decided to have some much needed paint work done on my MB CL500(My Baby) and decided to try the new shop under new ownership. I must say. I was very pleased with the work, price and personality of owner Hertzel. I was even more impressed when I mentioned another problem I was having and that I was going to take it to the dealer. Hertzel said, let me take a look at it. He checked it out and cleared the problem. I am very impressed with this place and they've got my business. Thanks Again.

I've had the pleasure of working with Automotive & Collision after my BMW broke down.They run a great business, and Herzel is absolutely great to deal with. He was up-front about costs, and was very timely with the service I needed done. Overall, I highly recommend Automotive & Collision, and would absolutely do business with them again. Prices are very reasonable, and their service is exceptional. BMW stealerships wanted $1266 for the work I needed done; Automotive & Collision charged $896 !!! Thank you, Automotive & Collision. I will return for any future service work!

Automotive & Collision did repair on my car after a have been in a car accident and they were great. They took care of all issuance paper work and give me an estimate within a timely matter. Not only did they repair the damage to my car but they were also able to do some minor touch-ups to the rest of the car to make sure that I got it back in top condition. I was only without my car for a few days and they were mindful of the fact that I needed it back quickly to save money on rental car costs. If you want a complete job well done, and want to work with an honest owner, this is the place to go!!