Ecology Services Refuse & Recycling in
Columbia Beach (MD)

I cannot describe in words how I feel about the customer service this company offers. Management is horrible and try getting a hold of someone on the phone is a nightmare. On January 30th, one of their dump trucks hit my parked GMC Siearra pickup truck that was parked in my driveway. It is now March 1st, and my vehicle has not been repaired or an adjuster to look at it. I have been with this company for many years and the service and management is getting worse by the year. All I want is my trashed to be picked up on time and my vehicle repaired. I am not happy at all with their service and the way I am being ignored about the damage done to my vehicle.

We'd give zero stars if it were possible. Service used to be good but over the last year it's gotten very unreliable. Trash is supposed to be out by 7 am and I've seen the truck come through at 6 am (when it actually does bother to come) so we've learned to put it out the night before. We pay for twice weekly pickup and are getting pickup once a week most weeks and we don't get credited for missed days. I understand when there's a snowstorm but that's not the case for most of our missed days. Phone always goes to voicemail and I've gotten ONE CALL BACK for a dozen messages left. Customer service is poor. Don't waste your time or money on this company - we're switching companies as soon as our service period is up.

Worst trash company Taneytown has ever used . Bust peoples toters up let the toaters out in the street with the lids open . Today they came all the way down our street picked up everyone's trash and left ours sit and this is far from the first time this has happened. WHAT A JOKE

Called today twice and only 1 girl to noon thru 1240pm...no manager and she is 00000000 customer service. The company used thrid party to customer mst be pay our bills but she dont dont any number I paid twice one to the third party and one with then my service is cancelld but she dont know anything If you latina girl dont like cuatomer service please looking to another job you will be happy in other place and cuatomer will be glad when we call and someone will be happy to assist us

This company is contracted by the City of Westminster to provide trash & recycling pick-up. I've noticed recently that one truck was picking up both. Upon closer inspection of my Nest camera, I could tell that it was not a split truck. My neighbor has noticed the same. I called the company to ask about the service and what I noticed. The rep told me that she knows that the truck is split. I told her it was not and that I saw it as I pulled out of my driveway. I asked what could be done about this and her reply was, "what do you want us to do about it?" I then asked to speak to a supervisor. The “supervisor” gets on the phone and immediately tells me that “…we have had this conversation before and like I've told you before, they are split trucks in my area.” I informed her that this was the very first time that I have ever called. She replies “yeah, right”. She then tells me if I have problems with their service to contact the City of Westminster. I normally don’t like to leave reviews about poor service as everyone has different experiences, but after reading other reviews here it is easy to see that customer service and dependability is a real issue with this company. If you have another option, go with it.

Horrible customer service. You are lucky if they pick up the trash. Incompetent people work in their front office. They are cheaper than most but you get what you pay for. After many years we finally can''t take it and are switching. They get one star for a reason.

Trash didn’t get picked up today. Called to get a credit or a late pick up. Was told I was lying, that it was picked up (when it was not) and was told they would not return and we have to wait for next scheduled pick up. Person on phone was incredibly rude. We will be looking for a new service. Do not recommend.

They stopped showing up at our house - no notice. We called to ask what was happening and were told for two consecutive weeks that we should just wait - they would be there. After we sent an email describing the situation, they said it was because the road was closed. No apology for the poor customer service. (And the road closure? One end of the road has been closed for two months. Didn’t stop them from picking up the previous six weeks.) Find another service. They’re cheap for a reason.

We have never had a problem with our service. One year, a couple of years ago, they didn't send out bills for almost a year but that was taken care of.

Never had an issue where I am located. The guys that pick up our trash are kind and always place our bins back appropriately. If my kid is up in time she waves and they always wave back with a smile. Will continue to use the service

THEY DON"T RECYCLE We've used Ecology Services for 6 plus years. They used to have split bed trucks where half would be trash and the other half would be recycling. They've no longer been using that trash truck for my neighborhood and are just trashing our recycling with the rest. I've called and submitted 2 complaints and they haven't done anything about it. Terrible customer service.

Refuse and Recycle truck employees dumped trash in my driveway and slammed my can in my driveway. I approached them and they blew me off. The conversation turned bad quickly and I don’t think its time you put a new set of guys on our route. My neighbor is 81 years old and she had to put a sign on her trash can that says “Please Be Gentle!” It’s discussing the way they treat the Hopewell Community. Thank God for Surveillance!

I have used this company for ten years and occasionally they missed picking up my trash but would usually come by and get it after a phone call. Recently, they missed picking up the trash but after three days of phone calls with promises to come and get it, they did not. I’m tired of this. This is no way to treat your customers. Good riddance.

This company damaged my mothers property by driving a truck into her yard. They would not take responsibility for paying for any of the repairs. After calling and speaking to numerous representatives and providing all the pertinent information they just ignored me.

They frequently “forget” to pick up the trash. Then I have to call multiple days in a row to ask them to do their job. The trash will sit at the curb for days because they just won’t pick it up. Very frustrating. I’m switching to a different company. I don’t know how they’re still in business. Please do not use this company if you have a choice!

Not recommended!! I used their services for 10 years, until they cancelled my service. They cashed my check a day late and claimed it was MY fault! Myra (I think) was extremely rude and did not even try to work with me. I have switched services. Good riddance!

DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES!!! If that didn't make you reconsider, then read on. I had ESRR for almost 10 years. This year, it became the worst company I've ever dealt with. They missed two pick up dates and I called to rectify. They came the next week and then missed the next two weeks. I called again. They came the next week and then missed the next week. After three calls and seven missed weeks, I canceled my service on July 22. I had paid through the end of the year so I should have been refunded for August-December (5 months - $70). They absolutely refused to refund me for all of the missed pick up dates. It's now September 13 and still no refund in sight. I have called approximately 10 times and spoken to Allison, Erika, Kelly and now a new person today. None of them can approve a refund and you are NOT allowed to talk to their supervisor - i.e., the person who needs to approve the refund in the first place. They have promised to call back every time and I have yet to ever get a call back. Supposedly, there has been some amazing level of turnover and the whole company has gone down the drain. Once again, DO NOT USE THIS COMPANY!!!

If there's a holiday during a week, I can pretty much guarantee my trash won't be picked up anymore. Even with the company publishing a holiday schedule and moving our pickup day this year to accommodate more customers.

I agree with recent reviews. Used them for years without issue. But last year has been very poor service. Yes, the woman representative Allison is nice, but can never resolve anything. Zero stars is what my rating should be, because I've received zero trash pickups for 6 weeks, including all of June. My trash stewed in the sun, smelled awful, and infested by maggots. I paid my bill and got zero service. And Allison would NOT refund my payment, despite my multiple complaints! Done with this horrific company!

Ecology Services has a long history of destroying recycle bins by throwing them on the ground after recycling pick-up, and their employees are not "highly trained" as their website claims. Calls to their president, Tim Osborne, to address such issues, are never returned. A company that doesn't return phone calls is a company that doesn't care about your business. I would not recommend this company to anyone.

Awful, awful, awful. Don’t let the one star fool you - I wish I could give negative stars. I have tried to call and i’ve sent emails, only to be totally ignored. I wanted to change our service - ignored. I wanted to cancel our service - ignored. The only person i’ve ever spoken to is Alison, and I feel very badly for her because she seems really sweet but, seeing as she’s the only one who answers the phone, i’m sure she must get an earful on a regular basis. They are not the only trash company in the area, how they have any customers is anyone’s guess, as of today they have one less, and it is a huge relief that I will never have to deal with them again.

It's too bad I can't leave a lower rating than 1 star because this company doesn't even deserve 1. They are very nice on the phone and the price is low but I haven't had any pickup for 4 weeks. My account is paid for the next 2 quarters so they have NO EXCUSE. I guess I'll just eat the expense and hire someone who will pick up every week

We have had Ecology for several years and have received excellent service. The only problem was last year with billing as they missed billing us for 3 quarters. I now pay automatically through my bank so I don't have to worry with if I get a bill or not. btw, I do get all my quarterly bills through the mail.

Been with them for 8 years and have had completely reliable service. The one time trash wasn't picked up it was bc I put it out later then I was supposed to and missed them. I discovered this when I called them, and the kind lady on the phone still offered to come back despite my error. Prices are very reasonable.

The customer service at this company is absolutely appalling. They do not return phone calls. They do not send bills properly. They make it impossible to pay your bill. When you do get someone on the phone they are rude, combative and unhelpful. The low prices of trash collection are not worth the hassle for everything else you have to deal with.

I have had this company for 4 years. First three years were fine. This last year I have not received a quarterly bill at all from them. I have to call at least 3 times before I receive a statement every three months. Also they have not pick up are trash 3 different times this year. When you call to complain you always talk to the same young woman that refuses to let you speak to a billing department and is very rude. My bill is late ever quarter due to this companies lack of professionalism and inadequate employees. It seems because we are a private residence and not in the townships of Carroll County were they get bulk paid for there service they don't really care about your business. Our bill was due on the first I have called twice still no statement. This company is horrible.

I watched as an employee purposely destroyed my trash can. I called and spoke to employees and found that there was no sincerity no apologize only an attitude that is was somehow my problem and not something they were willing to do anything about. Yes it is only a trash can but the principle of the action and the response of the company warrants a complaint.