Firestone Complete Auto Care in
Columbia Beach (MD)

Knowledgeable staff, able to quickly diagnose issues. Place kept pristinely. In and out in under 1hr for a wobbly tire. tysm ✌️

Great Shop! Always friendly and ready to assist with our tire needs. Most recently, they helped repair my daughter’s Volvo after a tire was damaged. The team was able to fit us in the same day, and the car was completed right on time. Great service every visit

Friendly and efficient staff. Good communications and diagnostic feedback on my car. Had tires shipped directly to them and they installed them timely.

I went for my first high mileage oil change. I go to this location because of convenience. I thought the price was pretty decent. The team members are usually friendly and professional. I appreciate them giving regular updates on status of your vehicle. They will work with you regarding the time you need your vehicle back. They will also apply any applicable coupons. I also appreciate the low cost courtesy check and they will provide recommendations.

James is one of a kind. Thank you so much for your professionalism and for completing the job thoroughly. I love the friendly service at this location.

Not recommended. Got there for wheel bearing grinding noise, they condemned water pump which was not defective since vehicle was belong to fleet. Had to take the truck back three time for new water pump which they installed since it was leaking. After 3rd visit they assured me that is fixed, on the way back to Texas truck lost all coolant and damaged engine. Will not use this location ever again.

My experience getting tires was excellent. The work was done well and in the time they estimated. Very friendly and courteous. The only downside and it was not much, was that the space to wait was small and the restroom needed better attention.

I went in for four new tires and an alignment. The prices were fair, the work was done well, and the feedback was great. This place will be the go to spot for me for the rest of time!! I will recommend them to anyone and everyone who wants quality work at a good price. The professionalism that was shown is unlike I have ever seen or had before.

Life time wheel Alignment is just a waist of time and money. The wheel alignment was fine but I went there for wheel alignment after driving 30k. After the service, the alignment has become worse. I made another appointment to fix the problem. According to them they did the wheel alignment again but nothing changed.

As a widow/solo parent, I face anything dealing with car repair with an eye roll...yet another thing to add to the list. But I was able to schedule my tire installation with Firestone online on a Saturday for the next morning. After a quick call from a rep, I confirmed what I needed. I brought my car in and it was promptly serviced. The price I paid is what I was quoted. No hassle. I was out the door in less than an hour and a half.

When I had a flat tire out of state Kelvin and the team gave me a new tire as fast as possible. Despite being out of town and even needing to leave quickly they made the experience easy! Great and fast service overall.

The Firestone crew here is absolutely AMAZING! The manager James has accommodated me every time I needed service. He always provide a smile and welcoming atmosphere. This is also the same for the rest of the team. They are all talented and pleasant individuals. I always enjoy my visit with them. Keep up the great work!

I’ve been going to Firestone for several years now, and the service has always been outstanding. They consistently go above and beyond, and I never have to wait long. The staff are always friendly, happy to help, and take the time to explain things you may not even know to ask about. The service is impeccable from beginning to end.I can’t speak for other Firestone locations, but this one is truly the best. If you’re on the fence, don’t hesitate this is an authentic place with exceptional service all the way around.

I recently had a confusing code issue. Brought it in and James Bae, Manager, and his team were very responsive and quickly resolved the matter. This is just one of literally hundreds of service visits I and family members have had at this location over more years than I can recall. It's our go to place as we have always found prompt, reliable service with fair prices and no concern about surprises to the wallet.

DO NOT TAKE YOUR CAR HERE!!! A friend brought his car here for an OIL CHANGE. When he got his car back it was driving poorly and dash lights started to come on. He took it back to Firestone and the car was throwing crankshaft sensor codes and Firestone said they would replace the part. They charged him for the service but never changed the part, the car is still throwing codes, and driving poorly. I know they did not change the part because my fiance looked at the car and so did his bother. The part Firestone says they replaced is the original part, it was never touched and there were wires wrapped in tape (clean tape). My fiance's bother builds souped up cars for a living. Now my friend has to buy the part out of pocket and have someone else put it on. All this because of a simple OIL CHANGE. Again DO NOT TAKE YOUR CAR HERE or you might end up with extra issues when you leave.

I wouldn't recommend this place for any work, because they seem to be more concerned about their reputation and their bottom line than really fixing problems for their customers. I had my brake pads and rotors replaced here late May of 2025, because they recommeded them to be replaced when I asked them to help me figure out what's causing the squeaking sounds every time I stepped on my brakes. The first couple of months went smoothly, then the squeaking sounds came back. So I brought the car back to them approx. 2.5 months after they've replaced my brakes and rotors, and informed them of the problem resurfacing, then they charged me for the reinspection and found nothing wrong with the new brake system that they recently installed, citing that the brake system is new and because they recently replaced them themselves there couldn't be a problem. After picking up my car, I went about my day and ran my errands, I heard the squeaking sounds again. I brought it back immediately to show them, but they refused to look at the problem at the time citing that their schedule was full and they asked that I make another appointment. I came back the following week and again they couldn't replicate the squeaking sound, I did notice that the squeaking sounds became louder at faster speeds and often it happens after the car had been driven at least for half an hour, so I asked if one of them can come along a drive with me because the squeaking sound was more pronounced by then, and as I was moving the car on their parking lot, the brakes squeaked faintly in front of Taiye, the service manager. He then acknowledged hearing the problem but because it was faint, he suggested that it's normal. I even showed him a video recording of a louder squeak that I had recorded from the week before when they asked me to reschedule. Before leaving the 2nd reinspection, Taiye told me that he was going to speak with the store manager and get back to me with the following week, but I haven't heard back from him for over a week now. He didn't charge me for the 2nd inspection. I'm still waiting.

I have been a customer with Firestone for years and I have always been satisfied with the service I received. Recently, I came in because something was dragging under my car, the service manager Taiye Steptoe helped me by removing the splash guard at no charge. I appreciated this and came back to make arrangements to get it replaced.

Super nice staff, however they will charge you MUCH MORE than they need to. I was quoted for two items (almost $2,000!) I got the parts fixed for $500 including labor. When I went to pick my car up, there was another person talking about how much they were trying to charge them vs the price they found their parts for. VERY similar story to mine. I only recommend this place if you have plenty of money and nobody to fix your car.

Friendly, professional staff, great service. Team strives to get you in and out as quickly as possible without compromising quality service. The team is dedicated to customer service and vehicle safety. Reasonably priced and payment options helpful. Recommend getting the Firestone card in store.

This location is great! Had an issue with a tire on my Tesla, James and his team quickly located the air leak and provided their professional recommendation. I needed to purchase a new tire but was not one they carried in stock, James quickly ordered it and had it delivered the next day for installation. I will never go anywhere else with any vehicle I own.

I have been assisted with all of my car needs at this location since 2016 and have always been provided with phenomenal service to my vehicles and top tier customer service. They are truly about serving the community and actually making sure you and your family are safe on the road. Firestone Columbia will forever have a customer in me!

Taiye and Chaz are extraordinary human beings. I called Taiye to purchase a tire for my 2014 Mazda 6. He didn’t have it in stock but referred me to another in stock tire. I told him I needed to get to work that night. It is Sunday. When I got to the shop he had Chaz waiting to install the new tire. I was there 15 minutes. Chaz had the tire installed on the rim. I am very grateful to Taiye and Chaz. They are enlightened human beings. They are the real deal. They carry customer experience to a higher level. Thank you.

Chad and Taiye were exceptionally first in classes Their mannerisms, professionalism and their ability to make me aware of the needs for my car and the physical repairs needed made me comfortable with applying for a Firestone credit card. I was approved! I was able to get all the necessary repairs on my car and their comfortable demeanor made me happy that I did. Thanks again! Keep doing great work and giving customer a good feeling while being in the store.

On April 4, 2025, I took my Land Rover to the Firestone location on Little Patuxent Parkway in Columbia for a routine alignment. What should have been a straightforward service turned into a costly and deeply frustrating experience. After the alignment, I discovered that my rear brake lines were busted and leaking — a serious safety hazard. My vehicle, which was in fully working condition with no brake issues or leaks when I dropped it off, was now undrivable. I immediately raised the issue with the store manager and clearly showed that the brakes were not functioning properly. Despite this, Firestone refused to take responsibility, leaving me to deal with the consequences. I had to pay out of pocket to tow the vehicle to a trusted mechanic, where I was charged for full brake line replacement and labor. A simple alignment ended up costing me hundreds of dollars and significant stress. I strongly urge everyone in my network — friends, family, and the wider online community — to avoid the Columbia/Little Patuxent Pkwy Firestone location. If you value your vehicle and your peace of mind, take your business elsewhere. What happened to me should never happen to anyone.

I took my car here for a few years with mixed results, but won't be returning after my last experience. Last time I brought it in for an oil change, I started getting low oil warnings from my car only two months later (last week). When I checked the oil level, it was below the bottom mark on the dipstick. When I took it to a more reputable mechanic, they confirmed that the oil level was dangerously low. There's no oil leak and my car doesn't burn oil, so the only explanation I can imagine is that Firestone barely filled it up, risking major damage to my engine. I would recommend checking reviews for other mechanics in Columbia - there are a number that seem to be better than this one.

I’ve been here countless times to get an oil change and have even gotten other work done on my car, and I can honestly say I’ve loved the service I’ve been given. The front desk workers are very inviting and kind. They explain the issues with my car very thoroughly. The techs worked quick but still gave me good recommendations. I will definitely be recommending and coming back in the future !

I've been here twice for tires and alignments, and my experience here has been nothing but great! Nick, the tire sales manager, is amazing to deal with! He is personable, pleasant, professional, and a tremendous asset to the company. Their prices are competitive, though they may not always the cheapest guys in town, but I have found that you absolutely get what you pay for. If you want to pay some guy working out of his backyard garage to work on your vehicle, then don't expect the professionalism and resources you'll find here at Columbia Firestone. Personally, if I don't have my vehicle then I'm out of business, and Serge and crew respect that and bend over backwards to keep me running right and on the road safely!!! Kudos!