Apple Ford in
Columbia Beach (MD)

Tony at Apple Ford consistently provides exceptional customer service every time I bring my vehicle in. He is always friendly, honest, kind, professional, and extremely knowledgeable about my vehicle and its maintenance. Tony takes the time to explain what’s needed and keeps me updated with timely communication while my vehicle is in the bay. If the wait time is longer than expected, he thoughtfully offers ride assistance options to make the experience easier. It’s rare to find someone who cares this much about the customer experience. Thanks to Tony, every visit feels like a guaranteed five-star experience, and I’m always grateful to see him behind the desk.

I had an excellent experience at Apple Ford thanks to Curtis and his team. They were professional, knowledgeable, and kept me informed throughout my visit. I came in for car service and new tires. Everything was handled efficiently and smoothly. Curtis made the process stress-free and ensured I understood exactly what was being done.

I have had service a few times at Apple Ford over the last two plus years. I have always been greeted politely upon arriving. I have received detailed information regarding what my vehicle needed each time. It was overall a pleasant experience.

I’ve serviced my 2016 Ford Escape at Apple Ford for years, and I want to recognize the excellent way a recent service issue was ultimately handled. After a problem during a software update disabled my GPS, radio, Bluetooth, and rear-view camera, Curtis Ford, the Service Manager, stepped in and truly took ownership. He maintained clear communication throughout, made sure everything was handled fairly, and oversaw the complete repair of my vehicle. I really appreciated Curtis’s professionalism, follow-through, and willingness to make things right. While it was a stressful experience at first, the way it was resolved restored my confidence in Apple Ford’s service department. Thank you, Curtis and team, for standing behind your work and your customers!

I had a very disappointing experience at apple ford. Online, they are advertising a lease of $388 per month with $5,700 down for 36 months and 10,500 miles per year, including a $6,500 discount. Based on that advertised offer, I went into the dealership expecting those numbers to be honored. Instead, I was presented with paperwork showing $670 per month, and they were only willing to discount the vehicle by $1,500 — not the advertised $6,500. That’s a massive difference. When I questioned the numbers, they initially attributed the increase to approximately $3,000 in taxes. However, even accounting for that amount, it does not reasonably explain a nearly $300 per month increase over a 36-month lease term. The explanation simply did not align with the math presented. After that, they attempted to blame the pricing discrepancy on Ford, implying it was an issue with the manufacturer’s program rather than the dealership. However, when I contacted Ford Motor Company directly, they filed a report and confirmed that the dealership is required to honor the advertised pricing. I spent over 3 hours at the dealership going back and forth trying to get them to honor the advertised lease special. They ultimately refused, and I walked away. This experience felt misleading and very close to a bait-and-switch tactic. I highly advise anyone considering a car from here to look at a different Ford dealership.

Traded the first bronco sport in for a Bronco Outer Banks. The service was just as great the second time around as it was for the first. This is my favorite dealership now!!!! My new Guys were Kendrick and Thomas 100 stars to these guys.

Tried the Quick Service at Apple Ford today and it was a really good experience. It’s first-come, first-served - so I recommend being there when the garage opens at 7am. We went in just to replace the tire-pressure sensor batteries, but they were able to take care of a few routine maintenance items at the same time — which saved us an extra trip. They even washed the car and a military discount (unexpected and appreciated). The staff were friendly, the waiting area was comfortable; they do offer a free shuttle if you live close enough. Overall, efficient, helpful, and easy — exactly what you hope a service visit will be!! Thank you!

I always receive great service at Apple Ford. Randy was extremely helpful this visit when discussing what should be done to improve my gas mileage, which had been decreasing for some time. He also reached out to me the next day when I had some follow up questions. Great customer service!

Excellent work in the service department. They were able to get my truck in, preform all the needed maintenance as well as some repairs. The attention to detail from the technician was amazing. Transferred over my personal stuff to the new part, and even respected my wishes to not use standard washer fluid but the rainx that I left in the truck for him. Very happy with how well they handled the visit.

Purchased a vehicle August 11th. This vehicle required a waiver to acknowledge the rear required a full replacement. The owners son advised I would be called when the part was available and it would be taken care of by them. I conveniently did not end up with a copy of the acknowledgement form in my purchase packet. Fast forward to my first service a few months later. I learned it would be an claim they file through the extended warranty to scam the system to cover cost of parts and labor, plus additional $100 for me.

I can’t say enough good things about the team at Apple Ford. I brought my vehicle in for service and was blown away by how fast they got everything done. Every staff member I encountered was welcoming and helpful. It is rare to find a dealership that balance is great customer service with such efficiency five stars

GREAT SERVICE!!! I missed my appointment and they still worked with me to look at my Bronco. Les was very helpful and communication with the service department was excellent. He kept me well informed and even with a major repair he made sure it was completed in a timely fashion. My Bronco was down only 3 days and that was with them having to order the part. Everything seems to be good. After passing 2 other dealers to get to Apple Ford they will be my new dealership of choice

Came prepared knowing exactly what truck fit my needs and exactly what it was worth to me. Had a deal in mind that would be acceptable. Salesman David was able to make the deal happen without much back and forth. Finance manage Dylan was knowledgeable and worked quickly and efficiently. Much faster process than I have had in the past. He’s responsive by text as well while we continue to finalize the paperwork. Overall, a positive dealer experience and would recommend.

They diagnosed and repaired my Mach e in one day and did a great job communicating when my car was done, what they checked, and the work they did. 100pct better than the service I received last month at a different Ford dealership. They earned a loyal customer!

Tony @ FastLane made for a pleasing visit. He was polite, honest, and direct on the phone. In person, he was the same. He honored his word. Great FastLane visit. Update, upgrade the waiting space. Other dealerships, under the same brand even, have much more pleasant spaces.

I just sold my car to them, and the process couldn’t have been easier. They were super quick to communicate, really straightforward, and gave me the fairest/best offer. Also, when I was waiting for my Lyft to come pick me up, I interacted with four or five other sales staff, and even though I wasn’t giving them any business, they were still so nice and engaging. Everyone there seems like they’re genuinely a good hang, and that’s a really good vibe to have in that environment.

I have to compliment one of the employees in the service center. Every time I come it always trying to help and see how to make it better and make me feel that the dealership is helping and making sure I'll be satisfied. The employee name is Luis and I really appreciate everything he makes it feel like I want to continue work and bye cars from Ford Apple just because of such an amazing employee.

I had an outstanding experience at Apple Ford Lincoln and couldn’t be happier with the level of service I received. From the moment I arrived, my service advisor Angie, made me feel welcomed and valued. She was extremely polite, professional, and attentive, taking the time to thoroughly explain everything in a way that was easy to understand. She went over multiple tire quote options with me, patiently answering all of my questions and helping me choose the best option that fit my needs and budget. What really stood out was her attention to detail and dedication to excellent customer service. She worked closely with her foreman, Tim Hunt, to make sure my vehicle was assigned to the best technician, which gave me a lot of confidence that my car was in great hands. The communication throughout the process was excellent, and I truly appreciated being kept informed every step of the way. My car was taken in promptly and the turnaround time was impressively quick without ever feeling rushed. Everything was handled efficiently and professionally, making the entire experience smooth and stress-free. It’s clear that the team here genuinely cares about their customers and takes pride in their work. I left feeling super happy, confident in the service performed, and extremely satisfied overall. This was hands down one of the best service experiences I’ve had, and I will absolutely be returning to Apple Ford Lincoln for future needs. Highly recommend to anyone looking for honest, knowledgeable, and top-notch service!

I am extremely satisfied with my service experience at Apple Ford, with extra thanks to my service advisor Les and the transmission tech whose name I forgot to get. I will definitely be back here for any kind of warranty service and for any Ford specific work that needs doing! Now for the long story. In Fall 2025 I noticed that my 2021 F-150 was shifting poorly in gears 3, 4, and 5, which is a classic symptom of a bad 10R80 transmission. It was still under warranty, so I read some reviews and took it to Apple Ford. They were able to confirm the issue, but didn't have any availability for transmission work for a while. I ended up taking it to another dealer who treated me very poorly and claimed that there was no issue at all. That brought me back to Apple Ford and I just took a spot on the waiting list because I wanted the job done right and under warranty. After I brought my truck in, the tech was not only able to reproduce the issue, they managed to basically rebuild the whole transmission in just a few days! I got to drive it home the same week and only had to pay for a simple alignment. In the service notes it said there was a leak and there were burn spots in the transmission, requiring a significant number of updated replacement parts. It feels like I've got a brand new truck now, and that it'll be reliable for many miles to come. All that is to say, Apple Ford has earned my trust and if you've got an early-make 10R80, they've got a great tech for fixing them when they have issues.

Apple Ford had the exact Bronco I wanted but I was a bit leery of them based on a few bad reviews. However, I ended up going for a test drive, just to check it out. I definitely wasn't going to buy from them because they had some bad reviews. But after my test drive I started working with them on buying my car and they were great. They didn't give me the hard sell; instead they worked with me on pricing and financing ensuring that my wife and I were comfortable with the terms of the deal. The entire team at Apple Ford was great especially Jeff, James, Justin, and Lindsey who all made my experience purchasing a car a delight. There aren't enough superlatives to describe how well this team took care of me. If I had to buy a car again I'd go to Apple Ford first. One of the best car buying experiences I've ever had.

I’ve been a customer of Apple Ford for several years and have brought my vehicle in for service many times. During my last two visits, I worked with Tony, Rick, Dan, and Service Manager Curtis. Each advisor was professional, helpful, and attentive throughout the process. There were a couple of minor communication issues, but Curtis addressed them immediately and went above and beyond to make sure everything was handled correctly. He brought the team together to resolve the concern quickly, and his leadership truly stood out. I want to recognize Curtis for the outstanding service he provides. I’m grateful for the care and attention he gives to customers. Overall, my experience with Apple Ford Service has been very positive, and I look forward to continuing to have my vehicle serviced here for years to come.

⭐⭐⭐⭐⭐ Apple Ford Parts Department The service level at Apple Ford’s Parts Department was absolutely amazing. Even though they didn’t have the part I needed in stock, they went above and beyond to source it for me the same day within just a few hours. Mark was incredibly helpful—he coordinated everything seamlessly and reached out the moment the part arrived, saving me both time and money. Exceptional customer service like this is rare, and I truly appreciate the effort. I’m definitely looking forward to sourcing parts from here again in the future!

If your looking for a great, family feel Apple Ford is the place to be. Angelo was my salesman. He was attentive, and professional from the first phone call through the end of the sale. The sales manager Chris and finance manger Justin where professional and efficient. The entire sales process was transparent and swift. There where no back and forth games and I didn't have to spend my whole day at the dealership. I live two hours away and would come back to purchase a vehicle from Apple Ford. Keep up the good work!

Best experience! I love apple ford I will continue to buy cars from here! All around amazing staff and get the deal done. 2nd car I’ve bought from them!! Loyalty to their returning customers is outstanding. Manny was great!!

Manny is a great and funny salesman. You will love his sense of humor and his Potter decorated cubicle. So far, we are very happy with the Cadillac XT6 Sport, and Manny was most helpful and knowledgeable. Apple Ford has long been my favorite place to buy a car. Their Customer for Life policy is better than ever. WinCAARRRdium LeviOSSSSSah!

I want to thank Curtis at Apple Ford in Columbia for reaching out to me and handling a situation that I had. He was very kind,helpful,and fair with me. I am very pleased with the service that I received from him and his service team. I needed a tire replaced and they made it happen.

Jeff at Apple Ford made the car buying experience smooth and hassle free. He listened to us, wasn’t high pressure and was an upfront honest guy. We shopped many dealers around and ultimately Jeff and the team at Apple Ford earned our Business. They had the best selection in stock, upfront discounted prices and were the overall best around. We past by 4 other Ford dealers going from Central PA to Columbia MD and we’d do it again when it’s time for another car. If your looking for a trusted Ford Dealer and a fair deal, we highly recommend you go see Jeff at Apple Ford of Columbia MD!